1998 Chevrolet Lumina Owner's Manual - Page 330
1998 Chevrolet Lumina Manual
Page 330 highlights
Customer Satisfaction Procedure Chevrolet dealers havethe facilities, trained technicians and up-to-date infomtion to promptly address m y concerns you may have. However, if a concern hasnot been resolved to your complete satisfaction, the take following steps: STEP ONE Discuss your concern wt a member ih of dealership management.Nomdly, concerns can be quickly resolved at that level. E the matter has already been reviewed w t the sales, service of parts ih manager, contact the owner of the dealership or the general manager. - A 8-2
Customer
Satisfaction
Procedure
A
Chevrolet
dealers
have
the
facilities,
trained
technicians
and
up-to-date
infomtion
to
promptly
address
my
concerns
you
may
have.
However,
if
a
concern
has
not
been
resolved
to
your
complete
satisfaction,
take
the
STEP
ONE
-
Discuss
your
concern
with
a
member
of
dealership
management.
Nomdly,
concerns
can
be
quickly
resolved
at
that
level.
E
the
matter
has
already
been
reviewed
with
the
sales,
service
of
parts
manager,
contact
the
owner
of
the
dealership
or
the
general
manager.
following
steps:
8-2