1998 Chevrolet Lumina Owner's Manual - Page 338

We prefer you utilizethe Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB any time. The BBB will attempt at to resolve the complaint serving an intermediary.If as this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. entire dispute resolution The procedure should ordinarily take about 40 days the from time youfile a claim until a decision is made. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle hasa defect which could cause a crash or could cause injury or death, should you immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, andif it finds that a safety defect exists in a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use this program in or before filing a claim with a state-run arbitration program individual problems between you, your dealer General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 or Chevrolet Customer the To contact NHTSA, you may either call the Auto Safety Assistance Centerat 1-800-222- 1020. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-10