Adaptec 29320LPE User Guide - Page 54

Troubleshooting Windows, Troubleshooting NetWare, Last Known Good - boot problems

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Chapter D: Troubleshooting ● 54 ● If the card driver will not load and you do not have your boot disk drive attached to the card, try removing all the cables and devices from the card then boot up. ● If this is successful and the driver loads, then you may have a problem with a device setting (conflicting SCSI ID numbers or Termination setting) or you have a bad cable or cable connection. Reattach devices one at a time until the problem is isolated, remembering to follow the correct termination procedure for the SCSI bus. For more information on termination, see Terminating the SCSI Bus on page 16. What do I do when during boot, the Adaptec SCSI Card banner comes up but the system hangs? Go into SCSISelect and choose the settings for the device that are more appropriate for the device time. All narrow devices should have the option for Initiate Wide set to No and the Maximum transfer rate should be set to the fastest that the device supports, usually 20 MB/sec. (check your device documentation for this information). Setting the speed any faster for these devices will not improve performance of the device and can make the SCSI bus unstable. This can also be caused by incorrect termination, a resource conflict, or a bad device or cable. Troubleshooting Windows I made changes to the SCSI card configuration and Windows no longer boots! The boot manager for Windows contains recovery logic to allow you to return to the last known good configuration. If you have changed your SCSI card configuration and Windows no longer starts: 1 Undo any hardware changes you have made to the system since it was last operational. 2 Restart the system. Watch the display carefully during startup. When you see the following message at the bottom of the screen, press F8: Starting Windows... This opens the Windows Advanced Options menu. Select Last Known Good Configuration; then select a boot profile. 3 Once your system is operational again, check all of the hardware and software configuration changes you want to make. Look specifically for conflicts with parts of the existing system configuration that are not being changed. Troubleshooting NetWare The error messages listed below are the messages associated with the NetWare driver. Messages are listed sequentially according to the last three digits of the error code. For example, [xxxxx080], [xxxxx081], [xxxxx082], and so on. Note: When reporting problems to Adaptec Customer Support, be sure to include the complete error code in your problem description. [xxxxx080] Unable to allocate memory This indicates that there may be a problem with the amount of memory installed in your system. Verify that your system has at least the minimum amount of memory required by your operating system.

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Chapter D: Troubleshooting
●
54
●
If the card driver will not load and you do not have your boot disk drive attached to the
card, try removing all the cables and devices from the card then boot up.
●
If this is successful and the driver loads, then you may have a problem with a device
setting (conflicting SCSI ID numbers or Termination setting) or you have a bad cable
or cable connection. Reattach devices one at a time until the problem is isolated,
remembering to follow the correct termination procedure for the SCSI bus. For more
information on termination, see
Terminating the SCSI Bus
on page 16
.
What do I do when during boot, the Adaptec SCSI Card banner comes up but the system
hangs?
Go into SCSI
Select
and choose the settings for the device that are more appropriate for the
device time.
All narrow devices should have the option for Initiate Wide set to
No
and the Maximum
transfer rate should be set to the fastest that the device supports, usually 20 MB/sec. (check
your device documentation for this information). Setting the speed any faster for these devices
will not improve performance of the device and can make the SCSI bus unstable. This can also
be caused by incorrect termination, a resource conflict, or a bad device or cable.
Troubleshooting Windows
I made changes to the SCSI card configuration and Windows no longer boots!
The boot manager for Windows contains recovery logic to allow you to return to the last
known good configuration. If you have changed your SCSI card configuration and Windows
no longer starts:
1
Undo any hardware changes you have made to the system since it was last operational.
2
Restart the system. Watch the display carefully during startup. When you see the following
message at the bottom of the screen, press
F8
:
Starting Windows...
This opens the Windows Advanced Options menu. Select
Last Known Good
Configuration
; then select a boot profile.
3
Once your system is operational again, check all of the hardware and software
configuration changes you want to make. Look specifically for conflicts with parts of the
existing system configuration that are not being changed.
Troubleshooting NetWare
The error messages listed below are the messages associated with the NetWare driver. Messages
are listed sequentially according to the last three digits of the error code. For example,
[xxxxx080], [xxxxx081], [xxxxx082], and so on.
Note:
When reporting problems to Adaptec Customer Support, be sure to include the complete
error code in your problem description.
[xxxxx080] Unable to allocate memory
This indicates that there may be a problem with the amount of memory installed in your
system. Verify that your system has at least the minimum amount of memory required by your
operating system.