Adobe 65029940 User Guide - Page 383

Troubleshooting

Page 383 highlights

373 Chapter 17: Troubleshooting This chapter provides troubleshooting tips for some common questions and scenarios. Troubleshooting Adobe Captivate project startup When you start Adobe Captivate, the Start page displays information on the right-hand bottom portion of the panel asking the user to look up information on Adobe Captivate. This information is a SWF file that is loaded by Adobe Captivate using the value set for the ConnectToInternetOnStartUp key. For values other than zero, Adobe Captivate searches the Internet for the SWF file. The field remains blank until the file is found on the internet. You can modify this behavior so that Adobe Captivate searches for the local SWF file stored in the EXE file. For this, the value of the ConnectToInternetOnStartUp key must be set to zero. To edit the ConnectToInternetOnStartUp DWORD key in the registry: 1 Open the Registry Editor (regedit.exe). 2 Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Captivate. 3 Change the value of the ConnectToInternetOnStartUp DWORD key to 0. 4 Close the Registry Editor. 5 Close Adobe Captivate and open it again. If the key does not exist, you must create the ConnectToInternetOnStartUp registry key of type REG_DWORD, and set its value to 0. After the value is set, a default SWF file will be used to display the update information on the bottom right hand side of the project. Troubleshooting animation timing If you notice when previewing a project that an animation file you added as an object is displaying for a longer or shorter period of time than the duration of the animation file, you can synchronize the animation with the Adobe Captivate Timeline to give you greater control over the timing. To synchronize the animation, double-click the animation to open the Animation dialog box, click the Options tab, and select Synchronize with project.

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373
Chapter 17: Troubleshooting
This chapter provides troubleshooting tips for some common questions and scenarios.
Troubleshooting Adobe Captivate project startup
When you start Adobe Captivate, the Start page displays information on the right-hand bottom portion of the
panel asking the user to look up information on Adobe Captivate. This information is a SWF file that is loaded by
Adobe Captivate using the value set for the ConnectToInternetOnStartUp key. For values other than zero, Adobe
Captivate searches the Internet for the SWF file. The field remains blank until the file is found on the internet.
You can modify this behavior so that Adobe Captivate searches for the local SWF file stored in the EXE file. For
this, the value of the ConnectToInternetOnStartUp key must be set to zero.
To edit the ConnectToInternetOnStartUp DWORD key in the registry:
1
Open the Registry Editor (regedit.exe).
2
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Captivate.
3
Change the value of the ConnectToInternetOnStartUp DWORD key to 0.
4
Close the Registry Editor.
5
Close Adobe Captivate and open it again.
If the key does not exist, you must create the ConnectToInternetOnStartUp registry key of type REG_DWORD,
and set its value to 0. After the value is set, a default SWF file will be used to display the update information on
the bottom right hand side of the project.
Troubleshooting animation timing
If you notice when previewing a project that an animation file you added as an object is displaying for a longer or
shorter period of time than the duration of the animation file, you can synchronize the animation with the Adobe
Captivate Timeline to give you greater control over the timing. To synchronize the animation, double-click the
animation to open the Animation dialog box, click the Options tab, and select Synchronize with project.