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Blackberry 8800 User Guide - Page 255

Media troubleshooting, I cannot send messages

UPC - 890552608256

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Media troubleshooting I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. • If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card. My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact. 253

Section	Page
BlackBerry basics	11
Switch applications	11
Assign an application to a Convenience key	11
Set owner information	11
Turn on standby mode	11
About links	11
Create a link for a PIN	12
BlackBerry basics shortcuts	12
BlackBerry basics troubleshooting	12
Shortcuts	13
BlackBerry basics shortcuts	13
Phone shortcuts	13
Media shortcuts	13
Message shortcuts	14
Typing shortcuts	15
Search shortcuts	15
Attachment shortcuts	15
Browser shortcuts	16
Map shortcuts	17
Calendar shortcuts	17
Phone	19
Phone basics	19
Emergency calls	21
Volume	21
Voice mail	22
Speed dial	22
Conference calls	23
Caller ID	24
Call logs	25
Call waiting	26
Call forwarding	27
Call blocking	29
Fixed dialing	29
Smart dialing	31
TTY support	32
Multiple phone numbers	33
Phone options	33
Phone shortcuts	35
Phone troubleshooting	35
Voice dialing	37
Make a call using a voice command	37
Dial an extension using a voice command	37
Check your phone number using a voice command	37
Check the wireless coverage level using a voice command	37
Check the battery power level using a voice command	37
Change the voice dialing language	37
Turn off choice lists for voice commands	38
Turn off voice prompts	38
Set playback options for voice dialing	38
Set the matching sensitivity level for voice commands	38
Improve voice recognition of numbers	39
Voice dialing troubleshooting	39
Media	41
Transferring and downloading media files	41
Playing media files and recording voice notes	43
Managing media files	45
Viewing pictures	49
Managing pictures	50
Media card options	52
Media shortcuts	54
Media troubleshooting	54
Messages	57
Message basics	57
Email messages	62
PIN messages	69
SMS text messages	70
MMS messages	73
Message list options	77
Message shortcuts	81
Message troubleshooting	82
Typing	87
Typing basics	87
Typing input methods	89
Spelling checker	90
Custom dictionary	92
AutoText	93
Typing shortcuts	94
Typing troubleshooting	95
Search	97
Messages, attachments, and web pages	97
Organizer data	99
Search shortcuts	100
Attachments	101
Attachment basics	101
Document attachments	103
Spreadsheet attachments	103
Media attachments	104
Presentation attachments	105
vCard contact attachments	106
Attachment shortcuts	106
Attachment troubleshooting	107
Synchronization	109
About synchronization	109
Reconcile email messages over the wireless network	109
Delete email messages over the wireless network	109
Prerequisites: Wireless data synchronization	110
Synchronize organizer data over the wireless network	110
About synchronization conflicts	110
Manage email reconciliation conflicts	110
Manage data synchronization conflicts	111
About backing up and restoring device data	111
Prerequisites: Wireless data restoration	111
Delete all device data	111
Empty the deleted items folder on your computer from your device	111
Synchronization troubleshooting	112
Browser	115
Browser basics	115
Browser bookmarks	119
Web feeds	121
Browser options	123
Browser security	126
Browser push	128
Browser shortcuts	129
Browser troubleshooting	130
Applications	131
Add an application	131
View properties for an application	131
Delete a third-party application	131
Receive a device password prompt before you add an application	131
View the size of an application database	131
About upgrading the BlackBerry Device Software	132
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network	132
Upgrade the BlackBerry Device Software	132
Return to the previous version of the BlackBerry Device Software	132
Delete the previous version of the BlackBerry Device Software	133
Application troubleshooting	133
Maps	135
Map basics	135
Navigation	136
Maps bookmarks	137
Map options	138
Map shortcuts	139
Maps troubleshooting	140
GPS technology	141
About GPS technology	141
Get your GPS location	141
Prevent others from tracking your location	141
GPS technology troubleshooting	141
Contacts	143
Contact basics	143
Customizing contacts	145
Categories	146
Mailing lists	148
Multiple address books	149
SIM card phone book	150
Contact list options	151
Contact troubleshooting	152
Calendar	153
Calendar basics	153
Meetings	155
Calendar options	157
Multiple calendars	160
Calendar shortcuts	161
Calendar troubleshooting	161
Tasks	163
Task basics	163
Categories	164
Task list options	166
Memos	169
Memo basics	169
Categories	170
Memo list options	171
Alarm	173
About the alarm	173
Turn on the alarm	173
Silence the alarm	173
Calculator	175
Use the calculator	175
Convert a measurement	175
Bluetooth technology	177
Bluetooth technology basics	177
Bluetooth technology options	179
Bluetooth technology troubleshooting	182
Date and time	185
Set the date and time	185
Get the date and time from the wireless network automatically	185
Date and time troubleshooting	185
Notification profiles	187
Notification basics	187
LED notification	189
Custom notification	190
Notification profile troubleshooting	192
BlackBerry Messenger	193
Contacts	193
Conversations	195
Availability	197
Display and keyboard	199
Backlighting	199
Display options	200
Keyboard options	201
Themes	202
Display troubleshooting	203
Language	205
Change the display language	205
Add a display language	205
Delete a display language	205
About typing input languages	205
Change the typing input language	205
Switch typing input methods	205
Turn off the shortcut for switching typing input languages	206
Change the input options for SureType technology	206
Change the voice dialing language	206
Change the display options for contacts	206
Language troubleshooting	207
Wireless network coverage	209
Find information about wireless coverage indicators	209
Turn off a wireless connection	209
Network connection indicators	209
Turn on wireless coverage notification	210
Check the wireless coverage level using a voice command	210
About the preferred wireless network list	210
Add a wireless network to the preferred wireless network list	210
Change the order of preferred wireless networks	211
Delete a wireless network from the preferred wireless network list	211
Turn off data service	211
About roaming	212
Switch wireless networks manually	212
Verify the status of network connections and services	212
Wireless network coverage troubleshooting	212
Power, battery, and memory	215
Turn off your device	215
Set your device to turn on and turn off automatically	215
Check the battery power level	215
Check the battery power level using a voice command	215
Reset the device	215
Extend battery life	215
View the amount of available memory on your device	216
Best practice: Optimizing your device performance	216
SIM card	217
About the SIM card phone book	217
Add a contact to your SIM card	217
Copy contacts from your SIM card to your address book	217
Copy a contact from your address book to your SIM card	217
Change a SIM card contact	218
Delete a SIM card contact	218
Store SMS text messages on your SIM card	218
About SIM card security	218
Protect your SIM card with a PIN code	219
Change the SIM card PIN code	219
Change the display name for a phone number	219
Security	221
Security basics	221
Password keeper	222
Encryption	224
Memory cleaning	226
Certificates	227
Certificate servers	233
Key stores	235
Smart cards	237
Software tokens	240
About PGP keys	240
About security self-tests	241
Verify security software	241
Security troubleshooting	241
Third-party application control	243
About permissions for third-party applications	243
Reset connection permissions for third-party applications	243
About direct Internet connections for third-party applications	243
Set up a direct Internet connection for a third-party application	243
Set permissions for a third-party application	243
Connection permissions for third-party applications	244
Interaction permissions for third-party applications	244
Data permissions for third-party applications	245
BrickBreaker	247
About BrickBreaker	247
BrickBreaker capsules	247
BrickBreaker scoring	248
Play BrickBreaker	248
Adjust the volume	248
Set the paddle speed	248
Submit a score to the BrickBreaker high score web site	249
Check the high scores on the BrickBreaker web site	249
Service books	251
About service books	251
Accept a service book	251
Delete a service book	251
Troubleshooting	253
BlackBerry basics troubleshooting	253
Phone troubleshooting	253
Voice dialing troubleshooting	254
Media troubleshooting	255
Message troubleshooting	255
Typing troubleshooting	258
Attachment troubleshooting	259
Synchronization troubleshooting	259
Browser troubleshooting	260
Application troubleshooting	261
Maps troubleshooting	261
Contact troubleshooting	261
Calendar troubleshooting	262
Bluetooth technology troubleshooting	262
Date and time troubleshooting	263
Notification profile troubleshooting	263
Display troubleshooting	264
Language troubleshooting	264
Wireless network coverage troubleshooting	264
Security troubleshooting	264
Diagnostic reports	265
Glossary	267

Match case Limit results 1 per page

Media troubleshooting

I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.

I cannot open media files

Try performing the following actions:

•

If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect

your device from the computer or turn off mass storage mode.

•

If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager

tool of the BlackBerry® Desktop Manager.

•

If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify

that mass storage mode is turned off on your device.

•

If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted

media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media

card into the BlackBerry device that you used to encrypt the file. In the media card options, change the

Encryption Mode

field

None

Security Password

My device does not recognize my media card

Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card.

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device

password and you reset your device, unlock your device.

Message troubleshooting

I cannot send messages

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send messages when you return to a wireless coverage area.

•

If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number

for your contact.

253