Bose QuietComfort Earbuds II Multilingual Owners Guide - Page 43

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the earbuds, try these solutions first: • Charge the earbuds and the charging case (see page 32). • Power on the earbuds (see page 23). • Check the earbuds status light (see page 36) and charging case status light (see page 37). • Make sure your mobile device supports Bluetooth connections (see page 38). • Download the Bose Music app and run available software updates (see page 14). • Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions. • Increase the volume on the earbuds, your mobile device, and the music app. • Connect another mobile device (see page 14). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you're unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM Earbuds don't power on SOLUTION Make sure the earbuds aren't in Standby mode. To wake the earbuds, insert the earbuds in your ears. Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 36). If the earbuds have been exposed to high or low ­temperatures, let the earbuds return to room temperature. | 4 3 E N G