Bose QuietComfort Earbuds II Multilingual Owners Guide - Page 48

TROUBLESHOOTING SYMPTOM Can't adjust the noise cancelling mode SOLUTION Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 36). Remove the earbuds. If you customized your Shortcut to be on a specific earbud, make sure you touch and hold the correct earbud. See "Earbuds don't respond to touch control" on page 49. Use the Bose Music app to adjust the noise cancelling mode. You can access this option from the main screen (see page 14). Poor noise cancellation Check if ActiveSense™ is enabled (see page 30). Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Check the noise cancelling mode (see page 30). Remove the earbuds from your ears and reinsert in your ears. If you're on a phone call or using voice control on your ­mobile device, lower or turn off Self Voice using the Bose Music app (see page 31). If you're sharing the earbuds, place them in the charging case to clear the audio personalization between each user. Difficulty hearing caller while on a phone call Increase the volume using your mobile device. Try a different noise cancelling mode (see page 30). Difficulty hearing own voice Use the Bose Music app to adjust Self Voice. You can access while on a phone call this option from the Settings menu. Earbuds don't respond Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 36). Remove the earbuds. Reboot the earbuds and charging case (see page 51). | 4 8 E N G