Brother International DCP-J152W Web Connect Guide - Page 54

A Troubleshooting, Error messages

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A Troubleshooting A Error messages A As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below. You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message Cause Action (For MFC-J650DW/J870DW/J875DW) The machine is not connected to a  Verify that the network connection Network connection failed. network. is good. Verify that the network  If the Web button was pressed connection is good. (For DCP-J152W, MFC-J285DW/J450DW/J470DW/J475DW) soon after the machine was turned on, the network connection A may not have been established yet. Wait and try again. Network connection failed. Verify that the network connection is good. (For MFC-J650DW/J870DW/J875DW) Connection failed to server. Check network settings. (For DCP-J152W, MFC-J285DW/J450DW/J470DW/J475DW) Connection failed to server. Check network settings.  Network or server settings are incorrect.  There is a problem with the network or server.  Confirm that network settings are correct, or wait and try again later.  If the Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Connection Error 07 Connection failed to server. Wrong Date&Time. Date and time settings are incorrect. Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time settings may have reset to factory settings. Server Error 01 Authentication is invalid. Reissue temporary ID, and register account again. The machine's authentication information (needed to access the service) has expired or is invalid. Apply for Brother Web Connect access again to receive a new temporary ID, and then use the new ID to register the account to the machine (see How to apply for Brother Web Connect access on page 8 and How to register and delete accounts on the machine on page 10). 50

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A
A
Error messages
A
As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an
error message. The most common error messages are shown below.
You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
.
Troubleshooting
A
Error Message
Cause
Action
(For MFC-J650DW/J870DW/J875DW)
Network connection failed.
Verify that the network
connection is good.
(For DCP-J152W,
MFC-J285DW/J450DW/J470DW/J475DW
)
Network connection failed.
Verify that the network
connection is good.
The machine is not connected to a
network.
Verify that the network connection
is good.
If the
Web
button was pressed
soon after the machine was
turned on, the network connection
may not have been established
yet. Wait and try again.
(For MFC-J650DW/J870DW/J875DW)
Connection failed to server.
Check network settings.
(For DCP-J152W,
MFC-J285DW/J450DW/J470DW/J475DW
)
Connection failed to server.
Check network settings.
Network or server settings are
incorrect.
There is a problem with the
network or server.
Confirm that network settings are
correct, or wait and try again later.
If the
Web
button was pressed
soon after the machine was
turned on, the network connection
may not have been established
yet. Wait and try again.
Connection Error 07
Connection failed to server.
Wrong Date&Time.
Date and time settings are incorrect.
Set the date and time correctly. Note
that if the machine’s power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Server Error 01
Authentication is invalid.
Reissue temporary ID, and
register account again.
The machine’s authentication
information (needed to access the
service) has expired or is invalid.
Apply for Brother Web Connect
access again to receive a new
temporary ID, and then use the new
ID to register the account to the
machine (see
How to apply for
Brother Web Connect access
on page 8 and
How to register and
delete accounts on the machine
on page 10).