Canon 4207B002 User Manual - Page 294

Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not ... Page 294 of 334 pages On-screen Manual > Scanning Guide > Troubleshooting > Problems with Scanning > Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that the machine is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4: Make sure that the ScanGear (scanner driver) is installed. If it is not installed, insert the Setup CD-ROM into the computer's disc drive, then select Custom Install and install ScanGear. Check 5: On the File menu of the application, select Select Source and select the machine. Note The operation may differ depending on the application. Check 6: Make sure that the application is TWAIN-compliant. You cannot open ScanGear from applications not supporting TWAIN. Check 7: Exit ScanGear if it is running on another application. Page top