Canon BJC5100 User Manual - Page 83

An Error Message Appears

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An Error Message Appears Printing does not start due to an error writing to LPT1 Cause Printer is not on Parallel cable not connected correctly Parallel cable fault Another device is connected to LPT1 Switching device or external buffer fault Print spool is not operating correctly Chapter 5 Solution Check the POWER/ERROR light The POWER/ERROR light should be green. If the light is flashing, the printer is warming up. Check the parallel cable Make sure the parallel cable is securely fastened to the computer and the printer. See the Quick Start Guide for details. Try to use another parallel cable Make sure you are using an IEEE 1284 ECP-compatible parallel interface cable. Check the LPT1 port Make sure the printer is connected to LPT1. Check the switching device or external buffer Disconnect the switching device or external buffer and print with the printer connected directly to the computer. If you can then print normally, the fault is probably in the switching device or external buffer. Consult the switching device or external buffer supplier. Change the spool setting Open the printer Properties dialog box. Windows 98 or Windows 95-On the Details tab, click Spool Settings and then select "Print directly to the printer." Windows NT 4.0-On the Scheduling tab, click on "Print directly to the printer." Troubleshooting 5-5 Troubleshooting

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Chapter 5
Troubleshooting
5-5
Troubleshooting
An Error Message Appears
Printing does not start due to an error writing to LPT1
Cause
Solution
Printer is not on
Check the POWER/ERROR light
The
POWER/ERROR
light should be green. If the light is
flashing, the printer is warming up.
Parallel cable not
Check the parallel cable
connected correctly
Make sure the parallel cable is securely fastened to the
computer and the printer. See the
Quick Start Guide
for
details.
Parallel cable fault
Try to use another parallel cable
Make sure you are using an IEEE 1284 ECP-compatible
parallel interface cable.
Another device is
Check the LPT1 port
connected to LPT1
Make sure the printer is connected to LPT1.
Switching device or
Check the switching device or external buffer
external buffer fault
Disconnect the switching device or external buffer and
print with the printer connected directly to the computer.
If you can then print normally, the fault is probably in the
switching device or external buffer. Consult the switching
device or external buffer supplier.
Print spool is not
Change the spool setting
operating correctly
Open the printer Properties dialog box. Windows 98 or
Windows 95—On the Details tab, click
Spool Settings
and
then select “Print directly to the printer.”Windows NT
4.0—On the Scheduling tab, click on “Print directly to the
printer.”