Canon BJC5100 User Manual - Page 86

Printing Halts, Printing is Unsatisfactory, Check the POWER/ERROR light

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Printing Halts Cause The print job may be a finely detailed photograph or illustration Other programs are running Printer has been operating for a long time Solution Check the POWER/ERROR light If the POWER/ERROR light is slowly flashing, then the printer is operating normally. The printer requires more time to process a finely detailed illustration or photograph. Exit other programs Some programs running in the background may take up resources that cause printing to go slow. Quit all other programs except the current printing one. Allow the printer to cool down Interrupt printing at a convenient point, turn the printer off and wait for at least 15 minutes for the printer to cool. The print heads may occasionally overheat during a long print job. If the print heads overheat, printing will pause at the end of a pass across the page to allow time for the print heads to cool and then will re-start after a brief interval. C To avoid minor burns, do not touch the print heads or the surrounding area. Printout Is Unsatisfactory Printout faint or colors are wrong Cause Print head nozzles in one of the BJ cartridges are clogged or one of the inks has run out Protective cap or tape have been reattached to the BJ cartridge Not printing on correct side of the media 5-8 Troubleshooting Solution Print a Nozzle Check Pattern Check the status of the print heads (see page 4-3). Clean the print heads (see page 4-6). Replace the BJ tanks as necessary (see page 4-16). Remove the protective cap and tape Install the BJ cartridge again (see page 4-11) and clean the print heads (see page 4-6). Reload the print media Make sure that you load the media with the correct print side up. Chapter 5

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5-8
Troubleshooting
Chapter 5
Printing Halts
Cause
Solution
The print job may
Check the POWER/ERROR light
be a finely detailed
If the
POWER/ERROR
light is slowly flashing, then the
photograph or
printer is operating normally. The printer requires more
illustration
time to process a finely detailed illustration or photograph.
Other programs are
Exit other programs
running
Some programs running in the background may take up
resources that cause printing to go slow. Quit all other
programs except the current printing one.
Printer has been
Allow the printer to cool down
operating for
Interrupt printing at a convenient point, turn the printer
a long time
off and wait for at least 15 minutes for the printer to cool.
The print heads may occasionally overheat during a long
print job. If the print heads overheat, printing will pause at
the end of a pass across the page to allow time for the print
heads to cool and then will re-start after a brief interval.
C
To avoid minor burns, do not touch the print heads or the surrounding
area.
Printout Is Unsatisfactory
Printout faint or colors are wrong
Cause
Solution
Print head nozzles in
Print a Nozzle Check Pattern
one of the BJ cartridges
Check the status of the print heads (see page 4-3). Clean
are clogged or one of
the print heads (see page 4-6). Replace the BJ tanks as
the inks has run out
necessary (see page 4-16).
Protective cap or tape
Remove the protective cap and tape
have been reattached
Install the BJ cartridge again (see page 4-11) and clean the
to the BJ cartridge
print heads (see page 4-6).
Not printing on correct
Reload the print media
side of the media
Make sure that you load the media with the correct print
side up.