Canon EOS-1D Software Instructions EOS DIGITAL SOLUTION DISK Ver.3 for Windows - Page 128

Troubleshooting

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Troubleshooting When the "Could not complete installation correctly" or "Communication between the camera and computer failed" message appears, check the items described below. Driver installation failed. ● Have you installed the EOS-1D TWAIN Driver or EOS-1D WIA Driver? ➞ You cannot install the driver correctly unless the EOS-1D TWAIN Driver or EOS-1D WIA Driver is already installed. Insert the SOLUTION DISK into the CD-ROM drive and install the EOS-1D TWAIN Driver or EOS-1D WIA Driver. ● Is the cable firmly plugged into its socket? ➞ Ensure that the plug on the interface cable is securely plugged into the IEEE1394 port on your computer. (➞2-2) ● Is your PC's IEEE1394 device operating normally? Open the [Device Manager] (➞9-5), click the plus symbol [+] to the left of [1394 Bus Controller] and check that [XXXXXXX] is displayed. ➞ If [XXXXXXX] is not displayed, plug & play is not possible using the IEEE1394 connection because the IEEE1394 device is not operating normally. Refer to the user manuals supplied with your PC for information on diagnosing and correcting the problem. ([XXXXXXX] displays the name of your IEEE1394 device.) 9-2

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9-2
Troubleshooting
When the “Could not complete installation correctly” or “Communication between the camera
and computer failed” message appears, check the items described below.
Driver installation failed.
●
Have you installed the EOS-1D TWAIN Driver or EOS-1D WIA Driver?
➞
You cannot install the driver correctly unless the EOS-1D TWAIN Driver or EOS-1D WIA
Driver is already installed. Insert the SOLUTION DISK into the CD-ROM drive and install
the EOS-1D TWAIN Driver or EOS-1D WIA Driver.
●
Is the cable firmly plugged into its socket?
➞
Ensure that the plug on the interface cable is securely plugged into the IEEE1394 port on
your computer. (
➞
2-2)
●
Is your PC’s IEEE1394 device operating normally?
Open the [Device Manager] (
➞
9-5), click
the plus symbol [+] to the left of [1394
Bus Controller] and check that
[XXXXXXX] is displayed.
➞
If [XXXXXXX] is not displayed, plug &
play is not possible using the
IEEE1394 connection because the
IEEE1394 device is not operating
normally. Refer to the user manuals
supplied with your PC for information
on diagnosing and correcting the
problem.
([XXXXXXX] displays the name of your
IEEE1394 device.)