Canon EOS Digital Rebel EOS DIGITAL Software Instruction Manual (EOS Viewer Ut - Page 111

Troubleshooting I have installed the software but the camera and computer cannot communicate. O Is the driver installed? J The driver is required for communications between the camera and computer. When you want to communicate between the camera and computer, be sure to install the driver shown below appropriate to your windows. • Windows XP/Windows Me: WIA Driver W • Windows 2000/Windows 98 SE: TWAIN Driver O Have you installed the WIA Driver or TWAIN Driver? J Even if you have installed the WIA Driver or TWAIN Driver, installation is not completed unless the camera is connected to the computer. Insert the Solution Disk into the CDROM drive, install the WIA Driver or TWAIN Driver, and then connect the camera to your computer. O Does your computer comply with these requirements? J PC with Windows XP, Windows 2000, Windows Me or Windows 98 SE preinstalled and equipped with an IEEE1394 port. * Operation is not guaranteed when a connection is used on computer systems other than those listed above. O Are the camera and computer connected correctly? J Connect the camera to your computer correctly using the dedicated cable (W-8). O Is there sufficient charge left in the camera battery? J Your computer does not supply power to the camera. Connect the DC Coupler Kit to the camera or load a fully charged battery into the camera before connecting it to your computer. O Do you have more than one camera connected to your computer? If you connect more than one camera to the same computer, the driver and camera may not 7 operate normally. J Exit the software and disconnect all the dedicated cables. Then connect only one camera to the same computer again. Troubleshooting and Uninstallation W-105