Canon VB-M740E Network Video Recording Software RM Series Administrator Manual - Page 142

Actions Required When Recording Errors Occur

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Actions Required When Recording Errors Occur When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and the Storage Server log file. Log Event Storage Server Log Error: Cannot Connect to Camera CameraServer disconnected () Recording frame rate reduced due to high load - issues Recording paused (Low disk space - ) Cause Action A network error may have occurred. Look for the cause of the error by checking the Winsock error code recorded in the Storage Server log (p. 151). Check the network (hub, cables, etc.) for any problems and make sure that the camera is operating normally. The effective recording rate is Modify the recording schedule excessively low (50% or lower). and the motion detection Sensor and motion detection sensitivity. events may have been issued too frequently. Check the current CPU usage and terminate any applications The load on the Storage Server that are a heavy load on the CPU may be high. CPU. The load from writing recorded data to the hard disk may be too high. Shorten the maximum storage period or consider adding a hard disk. Additionally, try to modify the recording schedule. 142

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142
When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the
information in the event log and the Storage Server log file.
Actions Required When Recording Errors Occur
Log
Cause
Action
Event
S
torage
S
erver Log
Error: Cannot Connect to
Camera
CameraServer
<host name>
disconnected
(<error content>)
A network error may have
occurred. Look for the cause of
the error by checking the
Winsock error code recorded in
the Storage Server log (p. 151).
Check the network (hub,
cables, etc.) for any problems
and make sure that the camera
is operating normally.
Recording frame rate
reduced due to high load
issues
–
The effective recording rate is
excessively low (50% or lower).
Sensor and motion detection
events may have been issued
too frequently.
The load on the Storage Server
CPU may be high.
Modify the recording schedule
and the motion detection
sensitivity.
Check the current CPU usage
and terminate any applications
that are a heavy load on the
CPU.
Recording paused
(Low disk space
<drive name>)
–
The load from writing recorded
data to the hard disk may be
too high.
Shorten the maximum storage
period or consider adding a
hard disk. Additionally, try to
modify the recording schedule.