Canon VB-M740E Network Video Recording Software RM Series Administrator Manual - Page 144

Timeline, [Extract Video], Video Recording, If the Storage Server is running Windows Vista

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Page 144 highlights

Problem Solution The Storage Server slows down or it takes longer to perform various configuration changes, such as registering cameras or recording schedules from the Viewer (for Windows Vista). Make sure that less than ten cameras are registered on each Storage Server. If the Storage Server is running Windows Vista, use Windows Server 2008 instead. Live video is no longer displayed from any camera (for Windows Vista). Make sure that less than ten cameras are connected to one Viewer. If you are using the layout sequence feature, set the interval to 20 seconds or longer. If the Storage Server is running Windows Vista, use Windows Server 2008 instead. When the layout sequence feature is used, the video windows suddenly go blank and the video from the cameras can no longer be displayed. When you use the layout sequence feature to switch quickly to a layout where there are a large number of video windows, the communication resources of the system may become insufficient. Reduce the number of cameras in a layout, or make the display interval for the layout sequence longer. The Viewer slows down. The performance of the Viewer depends largely on the specification of your CPU and graphics card. When the Viewer seems to slow down, try to reduce the number of cameras in the Viewer or decrease the frame rate. If the video size or quality setting for the cameras is high, the large amount of video data may cause processing to take longer. Try adjusting the video quality and video size settings on the camera. Timeline Problem Solution Nothing happens when I click any of the playback controls. Move the playhead off of the [Live] position. You must select a video window before you can play back video. In addition, the previous frame and next frame buttons (p. 108) and the [Extract] button (p. 110) are enabled only when one video window is selected. [Extract Video] Problem I tried to save a recording, but an error message is displayed telling me that no video can be found in the selected timeline segment. Solution Make sure that a recorded video is included in the selected portion of the timeline (p. 107). Video Recording Problem The Record Now feature cannot be used. The amount of Storage Server disk space usage is much higher than the calculated level (p. 65) and free disk space is low. Solution Make sure that the camera is not disabled on the [Advanced] tab in the camera properties. If the camera is disabled, click [Enable Camera] (p. 46). When the video size or quality setting of the camera is high, the amount of data per frame is large. In addition, if you are using anti-virus software, the software records communication between the Storage Servers and the cameras and the size of that log may reach several gigabytes. Change the anti-virus software settings to exclude the Storage Servers from the target list. 144

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144
Timeline
[Extract Video]
Video Recording
The Storage Server slows down or it
takes longer to perform various
configuration changes, such as
registering cameras or recording
schedules from the Viewer (for Windows
Vista).
Make sure that less than ten cameras are registered on each Storage Server.
If the Storage Server is running Windows Vista, use Windows Server 2008
instead.
Live video is no longer displayed from
any camera (for Windows Vista).
Make sure that less than ten cameras are connected to one Viewer.
If you are using the layout sequence feature, set the interval to 20 seconds or
longer.
If the Storage Server is running Windows Vista, use Windows Server 2008
instead.
When the layout sequence feature is
used, the video windows suddenly go
blank and the video from the cameras
can no longer be displayed.
When you use the layout sequence feature to switch quickly to a layout where
there are a large number of video windows, the communication resources of
the system may become insufficient. Reduce the number of cameras in a
layout, or make the display interval for the layout sequence longer.
The Viewer slows down.
The performance of the Viewer depends largely on the specification of your
CPU and graphics card. When the Viewer seems to slow down, try to reduce
the number of cameras in the Viewer or decrease the frame rate.
If the video size or quality setting for the cameras is high, the large amount of
video data may cause processing to take longer. Try adjusting the video quality
and video size settings on the camera.
Problem
S
olution
Nothing happens when I click any of the
playback controls.
Move the playhead off of the [Live] position.
You must select a video window before you can play back video. In addition,
the previous frame and next frame buttons (p. 108) and the [Extract] button
(p. 110) are enabled only when one video window is selected.
Problem
S
olution
I tried to save a recording, but an error
message is displayed telling me that no
video can be found in the selected
timeline segment.
Make sure that a recorded video is included in the selected portion of the
timeline (p. 107).
Problem
S
olution
The Record Now feature cannot be
used.
Make sure that the camera is not disabled on the [Advanced] tab in the camera
properties. If the camera is disabled, click [Enable Camera] (p. 46).
The amount of Storage Server disk
space usage is much higher than the
calculated level (p. 65) and free disk
space is low.
When the video size or quality setting of the camera is high, the amount of data
per frame is large. In addition, if you are using anti-virus software, the software
records communication between the Storage Servers and the cameras and the
size of that log may reach several gigabytes. Change the anti-virus software
settings to exclude the Storage Servers from the target list.
Problem
S
olution