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Canon imageCLASS MF4690 imageCLASS MF4690 Reference Guide - Page 295

Receiving Problems, Method, on p. 4-35.

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Before Using the Machine 1 Document and Paper 2 Copying 3 Sending and Receiving 4 Printing and Scanning 5 Network 6 Remote UI 7 System Manager Settings 8 Maintenance 9 Troubleshooting 10 Appendix 11 Cannot send the documents to multiple recipients. Q Is set to ? A When is set to , you cannot send the documents to multiple recipients. (See "Restricting Broadcasting," on p. 8-20.) ˙ Receiving Problems The machine does not receive documents (e-mail, or file server). Q Are network settings specified? A Documents cannot be received if the appropriate network settings are not specified. Confirm this with your system administrator. Back Previous Next TOP Cannot receive a fax automatically. Q Is the machine set to receive automatically? A For the machine to receive faxes automatically, the receive mode must be set to , , , or . If you have set , confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Basic Receiving Method," on p. 4-35.) Q Are documents stored in memory, leaving little or no memory available? A Print, send, or delete any documents stored in memory. Q Has an error occurred during reception? A Check the LCD for an error message. (See "LCD Messages," on p. 10-13.) A Print an Activity Report and check for an error. (See "ACTIVITY REPORT," on p. 11-51.) Table of Contents Index 10-38

Section	Page
Manuals for the Machine	2
Things You Can Do	3
Table of Contents	6
How to Use This Guide	25
Using the Top Page	25
Using the Chapter Topic List	26
Legal Notices	28
1 Before Using the Machine	29
Machine Components	31
Operation Panel	34
Main Operation Panel	34
Send/Fax Operation Panel	37
LCD (Standby Mode)	38
Copy Mode	38
Send/Fax Mode	38
Scan Mode	38
Log In Mode	39
Department/User ID Management	40
Procedure before Using the Machine	40
Procedure after Using the Machine	40
Toner Cartridge	41
Maintaining the Toner Cartridge	42
Checking the toner level	43
Timer Settings	44
Setting the Sleep Mode	44
Setting Auto Clear Time	45
Setting Time Zone	45
Setting Daylight Saving Time	46
2 Document and Paper	48
Document Requirements	49
Scanning Area	50
Loading Documents	51
On the Platen Glass	51
In the ADF	52
Paper Requirements	54
Printable Area	56
Loading Paper	57
Into the Multi-Purpose Tray	57
Setting Paper Size and Type	60
3 Copying	62
Basic Copying Method	64
Scan Settings	65
Image Quality	65
Density	65
Zoom Ratio	66
Advanced Copy Features	68
Collate Copy	68
2 on 1 Combination	69
Two-Sided Copying	70
Reserved Copy	71
Printing a Sample Page	72
Canceling Copy Jobs	73
Checking and Deleting Jobs	74
Checking and Deleting Copy Jobs	74
4 Sending and Receiving	75
Basic Sending Method	79
Scan Settings	80
Image Quality (Fax)	80
Density	80
Send Settings (E-Mail/File Server)	81
Storing/Editing Address Book	83
Storing/Editing One-Touch Keys/Coded Dial Codes	84
Storing/Editing Group Addresses	89
Specifying Destinations	94
Using One-Touch Keys	94
Using Coded Dial Codes	95
Using Group Addresses	96
Using Address Book Key	97
Manual Sending (Fax)	99
Advanced Sending Features	100
Broadcasting	100
Job Recall	101
PC Faxing	102
Customizing Sending Features	103
Setting Number of Retry Attempts (E-Mail/File Server)	103
Setting Automatic Redialing (Fax)	103
Setting Detail Information (E-Mail/File Server/USB Memory)	104
Fax Dialing Features	106
Switching Temporarily to Tone Dialing	106
Checking Dialing Line	107
Dialing an Overseas Number (With Pauses)	107
Basic Receiving Method	109
Receiving Features	110
FaxTel: Optional Settings	110
DRPD: Optional Settings	111
Manual Reception	111
Memory Reception	112
Memory Lock Reception	112
Forwarding Received Documents	115
Remote Reception	116
Printing Received Documents	118
Canceling TX/RX Jobs	120
Checking and Deleting Jobs	121
Checking Transmission/Reception Results	121
Checking the Arrival of I-Fax	121
Checking and Deleting Sending/Receiving Documents Stored in Memory	122
5 Printing and Scanning	123
Printing Documents	124
Scanning to a Computer	125
Scanning to a USB Memory	126
Scanning to a USB Memory	126
Scan Settings	128
Canceling Scan Jobs	130
Canceling Scan Jobs to a Computer	130
Canceling Scan Jobs to a USB Memory	130
Checking and Deleting Jobs	131
Checking and Deleting Print Jobs	131
6 Network	132
System Requirements	135
Printing or Sending a Fax from a Computer	135
Using E-Mail	136
Sending Data to a File Server	136
Basic Network Settings	137
Interface Settings	137
Communication Environment Setup	139
Setting Up a Computer for Printing/Sending a Fax	142
Settings from the Operation Panel	142
Machine Connection Method (LPD/Raw)	143
Print Server Settings	146
Setting Up E-Mail	147
Settings from the Operation Panel	147
Setting Up a Computer as a File Server	152
Settings from the Operation Panel	152
Configuring a Shared Folder	154
Additional Network Settings	166
TCP/IP Settings	166
Startup Time Settings	172
Checking Network Settings	174
Machine Management	175
Machine Management Using Web Browser (Remote UI)	175
Machine Management Using NetSpot Device Installer	175
Machine Management Using NetSpot Console	175
7 Remote UI	176
System Requirements	178
Windows	178
Macintosh	178
Using the Remote UI	179
Starting the Remote UI	179
Displaying Device Status and Information	181
Job Management	182
Managing Print Jobs	182
Viewing the Activity Log	183
Managing the Address Book	184
Customizing System Settings	187
Customizing System Information	187
Specifying Forwarding Settings	190
Managing the Department/User ID	196
Import/Export Function	202
Saving the Address Book	202
Loading an Address Book	203
Saving User Management Data in Files (Export)	204
Loading User Management Data Files (Overwrite/Import)	205
Saving Additional Functions Settings in Files (Export)	207
Loading Additional Functions Settings Files (Overwrite/Import)	208
Device Custom Settings	210
8 System Manager Settings	211
Specifying the System Manager Settings	213
Device Information Settings	215
Department ID Management	216
Registering the Department ID, Password, and Page Limit	216
Changing the Password and Page Limit	218
Erasing the Department ID and Password	220
Checking Counter Information	220
Clearing Page Totals	221
Printing Counter Information (DEPT. INFO LIST)	222
Accepting Print Jobs with Unknown IDs	222
Managing User IDs	224
Handling Documents with Forwarding Errors	225
Remote UI	226
Restricting Access to Destinations	227
Setting a Password for the Address Book	227
Restricting the New Address	228
Restricting PC Faxing	228
Confirming Entered Fax Numbers	229
Restricting Job Recall	229
Restricting Broadcasting	230
Checking the Job Log	231
Restricting the USB Interface Port	232
9 Maintenance	233
Cleaning the Machine	234
Exterior	234
Interior	234
Fuser Roller	238
Scanning area	238
Replacing the Toner Cartridge	242
Redistributing Toner	242
Replacing the Toner Cartridge with a New One	245
Recycling Used Cartridges	248
The Clean Earth Campaign	248
U.S.A. PROGRAM	249
CANADA PROGRAM-CANADA PROGRAMME	252
Transporting the Machine	254
10 Troubleshooting	258
Clearing Jams	260
Document Jams	260
Paper Jams	262
LCD Messages	270
Error Codes	278
If <LOAD CORRECT PAPER> is displayed	286
Re-Loading the Paper	286
Changing the Paper Size Setting	286
General Problems	287
Paper Feeding Problems	289
Sending/Receiving Problems	290
Sending Problems	290
Receiving Problems	295
Copying Problems	301
Printing Problems	304
Telephone Problems	308
Network Problems	309
If a Power Failure Occurs	312
If You Cannot Solve a Problem	313
Customer Support (U.S.A.)	313
Customer Support (Canada)	313
11 Appendix	314
Machine Settings	317
Printing USER’S DATA LIST	317
Accessing the Setting Menu	317
Setting Menu	319
PAPER SETTINGS	319
VOLUME CONTROL	319
COMMON SETTINGS	320
COPY SETTINGS	322
TX/RX SETTINGS	324
ADDRESS BOOK SET.	332
PRINTER SETTINGS	336
TIMER SETTINGS	341
ADJUST./CLEANING	343
REPORT SETTINGS	345
SYSTEM SETTINGS	347
Summary of Reports and Lists	361
Printing Reports Automatically	362
TX REPORT	362
RX REPORT	363
ACTIVITY REPORT	364
Printing Reports and Lists Manually	366
Printing ACTIVITY REPORT	366
Printing 1-TOUCH LIST, CODED DIAL LIST, and GROUP DIAL LIST	367
Printing 1-TOUCH LIST 2, CODED DIAL LIST 2	367
Checking and Deleting Jobs	368
Checking and Deleting Report Jobs	368
Checking Remaining Memory	369
Glossary	370