Canon imageFORMULA DR-6010C DR-6010C Users Manual - Page 82

Troubleshooting, 5-1 Troubleshooting, The Scanner Does Not Turn

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Chapter 5 Troubleshooting 5-1 Troubleshooting This section describes the possible problems that might occur during use of the scanner and how to solve them. The Scanner Does Not Turn ON P.5-1 The Scanner Is Not Recognized (Connecting via USB P.5-1 The PC Does Not Recognize the Scanner (Connecting via SCSI) ......... P.5-2 Scanning Is Not Performed P.5-3 Slow Scanning Speed P.5-3 Documents Do Not Feed Properly P.5-4 Saved Image Files Do Not Open P.5-4 Scanning Results Are Not as Expected P.5-4 The Scanner Turns OFF by Itself P.5-6 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does Not Turn ON Check the following if the scanner does not turn ON: • Is the power cord connected correctly? • Is the power cord inserted into the power outlet? For details on connecting the power cord, see "2-4 Connecting the Scanner to the Computer," on p. 2-11. Note When the Auto Power OFF function is enabled, the power cannot be turned back on again immediately after it has been turned off automatically. Wait at least 10 seconds after operation of the Auto Power OFF function before turning the power back on again. ✘ The Scanner Is Not Recognized (Connecting via USB) The following are possible causes of the PC failing to recognize the scanner. Check each possible cause. Problem Solution The scanner is not correctly connected. Make sure that the scanner and the computer are correctly connected with the USB cable. (See p. 2-11.) Problem Solution The scanner power is switched OFF. Make sure that the scanner is switched ON. If the scanner is OFF, turn the scanner ON. (See p. 2-11.) 5-1

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5-1
Chapter 5
Troubleshooting
5-1 Troubleshooting
This section describes the possible problems that might occur during use of the scanner and how to
solve them.
The Scanner Does Not Turn ON
.............................................................
P.5-1
The Scanner Is Not Recognized (Connecting via USB)
..........................
P.5-1
The PC Does Not Recognize the Scanner (Connecting via SCSI)
.........
P.5-2
Scanning Is Not Performed
.....................................................................
P.5-3
Slow Scanning Speed
.............................................................................
P.5-3
Documents Do Not Feed Properly
..........................................................
P.5-4
Saved Image Files Do Not Open
............................................................
P.5-4
Scanning Results Are Not as Expected
..................................................
P.5-4
The Scanner Turns OFF by Itself
............................................................
P.5-6
If, after consulting this section, you still cannot resolve the problem, contact your local authorized
Canon dealer or your service representative.
✘
The Scanner Does Not Turn ON
Check the following if the scanner does not turn ON:
•
Is the power cord connected correctly?
•
Is the power cord inserted into the power outlet?
For details on connecting the power cord,
see “2-4 Connecting the Scanner to the Computer,” on
p. 2-11
.
Note
When the Auto Power OFF function is enabled, the power cannot be turned back on again
immediately after it has been turned off automatically. Wait at least 10 seconds after operation
of the Auto Power OFF function before turning the power back on again.
✘
The Scanner Is Not Recognized (Connecting via USB)
The following are possible causes of the PC failing to recognize the scanner. Check each
possible cause.
Problem
The scanner is not correctly connected.
Solution
Make sure that the scanner and the computer are correctly connected with the USB
cable.
(See p. 2-11.)
Problem
The scanner power is switched OFF.
Solution
Make sure that the scanner is switched ON. If the scanner is OFF, turn the scanner
ON.
(See p. 2-11.)