Canon imageFORMULA DR-6010C DR-6010C Users Manual - Page 85

Documents Do Not Feed Properly, Saved Image Files Do Not Open, Scanning Results Are Not as Expected

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Chapter 5 Troubleshooting ✘ Documents Do Not Feed Properly The following are possible causes of a document failing to feed properly. Check each possible cause. Problem Solution Static electricity, etc., is causing the pages of the document to stick together, and they cannot be separated correctly by the scanner. Before you place your document, thoroughly fan the stack of papers. (See "3-3 Placing Documents," on p. 3-5.) Problem Solution Attempting to scan a document of a size, thickness, or weight that the scanner cannot scan. Check the size, thickness, and weight of the document. For precautions concerning documents, see "3-1 Documents," on p. 3-1. Problem Solution The rollers inside the scanner are dirty or worn. Clean the rollers, see "4-1 Regular Maintenance," on p. 4-1. If the rollers are worn, then they need to be replaced. Contact your local authorized Canon dealer or service representative to purchase a roller replacement kit. IMPORTANT The retard roller and roller unit are consumable components. You need to replace the retard roller and roller unit when cleaning does not appear to improve performance. Contact your local authorized Canon dealer or your service representative about purchasing a roller replacement kit, and then replace the retard roller and the roller unit. ✘ Saved Image Files Do Not Open When image files saved by CapturePerfect 3.1 cannot be opened by other applications, the probable causes are as follows. Symptoms Problem Solution A multi-page TIFF file saved in CapturePerfect 3.1 cannot be opened by other applications. The application you are using to open the TIFF file does not support multi-page TIFF files. Open the file with an application that supports multi-page TIFF files. Symptoms Problem Solution A TIFF file saved in CapturePerfect 3.1 cannot be opened by other applications. If the TIFF file saved in CapturePerfect 3.1 has been compressed, the application you are using to open the TIFF file does not support the compression type that was used to save the file in CapturePerfect 3.1. Set the compression type for the image file to [None] and save the file again in CapturePerfect 3.1. ✘ Scanning Results Are Not as Expected If there is a problem with the scanning result (e.g., the scanned image is not clear, or the image is striped or dirty,) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/ 5-4

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Chapter 5
Troubleshooting
5-4
✘
Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly. Check each possible
cause.
Problem
Static electricity, etc., is causing the pages of the document to stick together,
and they cannot be separated correctly by the scanner.
Solution
Before you place your document, thoroughly fan the stack of papers.
(See “3-3
Placing Documents,” on p. 3-5.)
Problem
Attempting to scan a document of a size, thickness, or weight that the scanner
cannot scan.
Solution
Check the size, thickness, and weight of the document. For precautions concerning
documents,
see “3-1 Documents,” on p. 3-1
.
Problem
The rollers inside the scanner are dirty or worn.
Solution
Clean the rollers,
see “4-1 Regular Maintenance,” on p. 4-1
. If the rollers are worn,
then they need to be replaced. Contact your local authorized Canon dealer or service
representative to purchase a roller replacement kit.
IMPORTANT
The retard roller and roller unit are consumable components. You need to replace the retard
roller and roller unit when cleaning does not appear to improve performance. Contact your
local authorized Canon dealer or your service representative about purchasing a roller
replacement kit, and then replace the retard roller and the roller unit.
✘
Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.1 cannot be opened by other applications, the
probable causes are as follows.
Symptoms
A multi-page TIFF file saved in CapturePerfect 3.1 cannot be opened by other
applications.
Problem
The application you are using to open the TIFF file does not support multi-page
TIFF files.
Solution
Open the file with an application that supports multi-page TIFF files.
Symptoms
A TIFF file saved in CapturePerfect 3.1 cannot be opened by other
applications.
Problem
If the TIFF file saved in CapturePerfect 3.1 has been compressed, the application
you are using to open the TIFF file does not support the compression type that
was used to save the file in CapturePerfect 3.1.
Solution
Set the compression type for the image file to [None] and save the file again in
CapturePerfect 3.1.
✘
Scanning Results Are Not as Expected
If there is a problem with the scanning result (e.g., the scanned image is not clear, or the image is
striped or dirty,) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with
the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/