Canon imagePROGRAF TM-300 MFP L36ei L24ei L36ei Scanner User Manual V1.00 EN - Page 82

Troubleshooting

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Troubleshooting Error Codes Error Code Symbol Message Scanner open User Actions Close the scanner 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Version 1.00 No Document loaded Load a document Invalid Model Calibration required Memory: Not Mounted Memory: Cannot read Memory: Cannot write Memory: Full Memory: Unformatted Memory: Not Closed USB: Not Mounted USB: Cannot read USB: Cannot write USB: Full USB: Cannot Delete USB: Not Closed Printer Not Found Power cycle. If problem persists, call service. Power cycle. If problem persists, Calibrate. If problem persists, Stitch. If problem persists, call service. Power cycle. If problem persists, call service. Retry USB stick, or try another one. (Format = Fat32, 128GB max). Delete files, or try another USB stick. Retry USB stick, or try another one. (Format = Fat32, 128GB max). Printer Error PC Not Found See Troubleshooting: Operational Errors. PC Error Stitch Error Normalise Error LED Calibration Error Power cycle. If problem persists, Stitch. Power cycle. If problem persists, Calibrate. Power cycle. If problem persists, call service. Firmware Error Power cycle. If problem persists, load firmware Mid-scan Stop Error Plus Pc Not Found Ensure the ScanApp Lei is running on the Plus PC. 82 Global Scanning UK Ltd © 2018

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Version 1.00
82
Global Scanning UK Ltd © 2018
Troubleshooting
Error Codes
Error
Code
Symbol
Message
User Actions
Scanner open
Close the scanner
No Document loaded
Load a document
1
Invalid Model
Power cycle. If problem persists, call service.
2
Calibration required
Power cycle. If problem persists,
Calibrate
.
If problem persists,
Stitch
.
If problem persists, call service.
3
Memory: Not Mounted
Power cycle. If problem persists, call service.
4
Memory: Cannot read
5
Memory: Cannot write
6
Memory: Full
7
Memory: Unformatted
8
Memory: Not Closed
9
USB: Not Mounted
Retry USB stick, or try another one.
(Format = Fat32, 128GB max).
10
USB: Cannot read
11
USB: Cannot write
12
USB: Full
Delete files, or try another USB stick.
13
USB: Cannot Delete
Retry USB stick, or try another one.
(Format = Fat32, 128GB max).
14
USB: Not Closed
15
Printer Not Found
See Troubleshooting:
Operational Errors
.
16
Printer Error
17
PC Not Found
18
PC Error
19
Stitch Error
Power cycle. If problem persists,
Stitch.
20
Normalise Error
Power cycle. If problem persists,
Calibrate
.
21
LED Calibration Error
Power cycle. If problem persists, call service.
22
Firmware Error
Power cycle. If problem persists,
load firmware
23
Mid-scan Stop Error
24
Plus Pc Not Found
Ensure
the ScanApp Lei is running on the Plus
PC.