Canon imagePROGRAF TM-300 MFP L36ei L24ei L36ei Scanner User Manual V1.00 EN - Page 83

Operation errors

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Operation errors Document does not feed correctly.  The document is not fed straight into the scanner. Hold the original document with two hands and feed into the scanner until you feel equal resistance on both sides from the feed rollers. If the document is not straight, open the scanner to remove the original, close the scanner and try again. Load the document into the centre of the scanner.  Place the Paper Edge Guides either side of the document to help align and guide the document.  Check that the scanner is closed properly, with both latches clicked into place.  Document is the wrong size for the scanner. Make sure the document is within the specification allowed for the scanner. Scanner LED is not on  There is no power to the scanner. Check the scanner is switched on, the mains power is on, the power cable is connected correctly to the power adapter and the power adapter cable is connected correctly to the scanner. The scanner LED remains Orange when powered on.  The scanner lid is open. Close the scanner, so both paper tray latches are clicked into place. Scan or copy is blank.  Make sure the original document if fed face up and into the centre of the scanner. Scan to USB does not work  Ensure the USB memory stick has been formatted as FAT 32 and has a maximum capacity of 128GB. Ensure it has enough free space for the scan. A lower Scan Quality mode require less space.  Set Scan to USB file type to TIFF as this function takes place inside the scanner. If this works and file type PDF or JPG does not, then check Scan to PC functionality. No Scan to PC output.  The ScanApp Lei must be running on the PC# that is selected. o Try searching for the available PCs with the ScanApp Lei. o Check the IP address displayed in the ScanApp Lei is in the same subnet as on the scanner (See Scanner Info page). No Copy output.  The printer with the correct iPF# that is selected must be on-line and ready to print. o Try searching for the available printers. Version 1.00 83 Global Scanning UK Ltd © 2018

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Version 1.00
83
Global Scanning UK Ltd © 2018
Operation errors
Document does not feed correctly.
The document is not fed straight into the scanner. Hold the original document with two hands
and feed into the scanner until you feel equal resistance on both sides from the feed rollers. If
the document is not straight, open the scanner to remove the original, close the scanner and try
again. Load the document into the centre of the scanner.
Place the Paper Edge Guides either side of the document to help align and guide the document.
Check that the scanner is closed properly, with both latches clicked into place.
Document is the wrong size for the scanner. Make sure the document is within the specification
allowed for the scanner.
Scanner LED is not on
There is no power to the scanner. Check the scanner is switched on, the mains power is on, the
power cable is connected correctly to the power adapter and the power adapter cable is
connected correctly to the scanner.
The scanner LED remains Orange when powered on.
The scanner lid is open. Close the scanner, so both paper tray latches are clicked into place.
Scan or copy is blank.
Make sure the original document if fed face up and into the centre of the scanner.
Scan to USB does not work
Ensure the USB memory stick has been formatted as FAT 32 and has a maximum capacity of
128GB. Ensure it has enough free space for the scan. A lower Scan Quality mode require less
space.
Set Scan to USB file type to TIFF as this function takes place inside the scanner. If this works and
file type PDF or JPG does not, then check Scan to PC functionality.
No Scan to PC output.
The ScanApp Lei must be running on the PC# that is selected.
o
Try searching for the available PCs with the ScanApp Lei.
o
Check the IP address displayed in the ScanApp Lei is in the same subnet as on the
scanner (See Scanner Info page).
No Copy output.
The printer with the correct iPF# that is selected must be on-line and ready to print.
o
Try searching for the available printers.