Cisco 7935 Administration Guide - Page 18

Obtaining Technical Assistance About This Guide • Order Cisco learning materials and merchandise • Register for online skill assessment, training, and certification programs You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL: http://www.cisco.com Technical Assistance Center The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center. Inquiries to Cisco TAC are categorized according to the urgency of the issue: • Priority level 4 (P4)-You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. • Priority level 3 (P3)-Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. • Priority level 2 (P2)-Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available. • Priority level 1 (P1)-Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available. Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable. Cisco TAC Web Site The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL: http://www.cisco.com/tac xviii Cisco IP Conference Station 7935 Administration Guide 78-12727-03