Cisco CP-7942G Administration Guide

Cisco CP-7942G Manual

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  • Cisco CP-7942G | Administration Guide - Page 1
    Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part
  • Cisco CP-7942G | Administration Guide - Page 2
    with the instruction manual, may Cisco and any other company. (0805R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 © 2008 Cisco
  • Cisco CP-7942G | Administration Guide - Page 3
  • Cisco CP-7942G | Administration Guide - Page 4
  • Cisco CP-7942G | Administration Guide - Page 5
    IP Phone 7962G and 7942G 1-2 What Networking Protocols are Used? 1-4 What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 1-7 Feature Overview 1-7 Configuring Telephony Features 1-8 Configuring Network Parameters Using the Cisco Unified IP Phone 1-8 Providing Users with Feature
  • Cisco CP-7942G | Administration Guide - Page 6
    Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7962G and 7942G Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-4 Enabling a Wireless Headset 3-4 Using
  • Cisco CP-7942G | Administration Guide - Page 7
    Screen 4-28 Trust List Menu 4-30 802.1X Authentication and Status 4-30 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 vii
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    Firmware Versions Screen 7-10 Expansion Module Status Screen 7-11 Call Statistics Screen 7-12 8 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco
  • Cisco CP-7942G | Administration Guide - Page 9
    Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset
  • Cisco CP-7942G | Administration Guide - Page 10
    Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System
  • Cisco CP-7942G | Administration Guide - Page 11
    Overview Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony
  • Cisco CP-7942G | Administration Guide - Page 12
    users Website" with important information about their Cisco Unified IP Phones. Appendix B, "Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G" Provides information about feature support for the Cisco Unified IP Phone 7962G and 7942G using the SCCP or SIP protocol with Cisco
  • Cisco CP-7942G | Administration Guide - Page 13
    for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. Optional alternative keywords are grouped in brackets and separated by vertical bars. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G
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    Information you must enter is in boldface screen font. Arguments for which you supply values are in italic screen font. The symbol ^ represents the key Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
  • Cisco CP-7942G | Administration Guide - Page 15
    Protocols are Used?, page 1-4 • What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-7 • Understanding Security Features for Cisco Unified IP Phones, page 1-9 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-17 Caution Using a cell, mobile
  • Cisco CP-7942G | Administration Guide - Page 16
    of the Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 17
    IP Phone 7962G and 7942G: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services
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    value. For additional supported DHCP configurations, refer to Cisco Unified Communications Manager System Guide. HTTP is the standard way of transferring Cisco Unified IP Phones use HTTP for the XML information and moving documents across services and for troubleshooting purposes. the Internet
  • Cisco CP-7942G | Administration Guide - Page 19
    if you are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally. LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the protocol (similar
  • Cisco CP-7942G | Administration Guide - Page 20
    Configuration menu on the phone. User Datagram Protocol UDP is a connectionless messaging (UDP) protocol for delivery of data packets. Cisco Unified IP Phones transmit and receive RTP streams, which utilize UDP. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 21
    can manually configure an IP address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone." The Cisco Unified IP Phone can interact with other services and
  • Cisco CP-7942G | Administration Guide - Page 22
    What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? Chapter 1 An Overview of the Cisco Unified IP Phone • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 Configuring Telephony Features You can modify additional
  • Cisco CP-7942G | Administration Guide - Page 23
    up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide Security features supported on the Cisco Unified IP Phone See the "Overview of Supported Security Features" section
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    Configuration Menu" section on page 4-22 • "Status Menu" section on page 7-2 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-8 Overview of Supported Security Features Table 1-3 provides an overview of the security features that the Cisco Unified IP Phone 7962G and 7942G
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    . The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    , see the "Security Configuration Menu" section on page 4-22. Related Topics • Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-13 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones • Device Configuration Menu, page 4-11 Identifying Authenticated, Encrypted, and Protected Phone Calls When security is implemented for a phone, you can identify authenticated or
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    to conference security levels depending on the initiator's phone security level, the security levels of participants, and the availability of secure conference bridges. 1-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    about 802.1X support on the Cisco Unified IP Phones: • Overview, page 1-16 • Required Network Components, page 1-16 • Best Practices-Requirements and Recommendations, page 1-16 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at: 1-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    for adding Cisco Unified IP Phones to your network: • Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
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    and checklist of configuration tasks for the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For
  • Cisco CP-7942G | Administration Guide - Page 33
    (DNs) to assign to the phone • Cisco Unified Communications Manager user to associate with the phone • Phone usage information that affects phone button template, softkey template, phone features, IP Phone services, or phone applications Provides list of configuration requirements for setting up
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    "End User Configuration" forwarding calls or adding speed-dial numbers or chapter, "Associating Devices to a User" section. services. Note Some phones, such as those in conference rooms, do not have an associated user. 1-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 35
    of the Cisco Unified IP Phone 7962G and 7942G Task Purpose For More Information 1. Choose the power source for the phone: • Power over Ethernet (PoE) See the "Providing Power to the Cisco Unified IP Phone" section on page 2-3. • External power supply Determines how the phone receives power
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    up security on the phone. See the "Configuring Security on the Cisco Unified IP Provides protection against data tampering threats and Phone" section on page 3-13. identity theft of phones. 1-22 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    IP Phone 7962G and 7942G Verifies that the phone and features work correctly. Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) 8. Provide information to end users about how to use See Appendix A, "Providing Information to Users Via a their phones and how to configure their phone
  • Cisco CP-7942G | Administration Guide - Page 38
    Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone 1-24 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    , page 2-1 • Providing Power to the Cisco Unified IP Phone, page 2-3 • Understanding Phone Configuration Files, page 2-5 • Understanding the Phone Startup Process, page 2-7 • Adding Phones to the Cisco Unified Communications Manager Database, page 2-8 • Using Cisco Unified IP Phones with Different
  • Cisco CP-7942G | Administration Guide - Page 40
    Guide, and Cisco Unified Communications Manager Security Guide. For an overview of security functionality for the Cisco Unified IP Phone, see the "Understanding Security Features for Cisco Unified IP Phones" section on page 1-9. Note If the Cisco Unified IP Phone model that you want to configure
  • Cisco CP-7942G | Administration Guide - Page 41
    the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is
  • Cisco CP-7942G | Administration Guide - Page 42
    IP Phone. • The Cisco Unified IP Phone 7962G and 7942G support Cisco inline PoE. • The Cisco Unified IP Phone 7962G and 7942G support IEEE 802.3af Class 2 power on signal pairs and spare pairs. • To ensure uninterruptible operation of the phone, make sure that the switch has a backup power supply
  • Cisco CP-7942G | Administration Guide - Page 43
    and 7942G • The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power http://www.cisco.com/en/US/products/ps6951/index.html Injector PoE
  • Cisco CP-7942G | Administration Guide - Page 44
    Understanding Phone Configuration Files Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Phone Configuration Files" chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 45
    in-line power through the Ethernet cable • Resolving Startup Problems, page 9-1. attached to the phone. 2. Loading the Stored Phone Image • Resolving Startup Problems, page 9-1. The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined
  • Cisco CP-7942G | Administration Guide - Page 46
    and other information for the phone. 8. Contacting Cisco Unified Communications Manager • Resolving Startup Problems, page 9-1. The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID. After
  • Cisco CP-7942G | Administration Guide - Page 47
    Communications Manager Security Guide. For information about enabling auto-registration, refer to "Enabling Auto-Registration" in the Cisco Unified Communications Manager Administration Guide. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 48
    instructions about BAT and about TAPS. Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 2-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 49
    topics: • Converting a New Phone from SCCP to SIP, page 2-12 • Converting an In-Use Phone from SCCP to SIP, page 2-12 • Converting an In-Use Phone from SIP to SCCP, page 2-12 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 2-11
  • Cisco CP-7942G | Administration Guide - Page 50
    the configuration updates and reset the phone. Notify the user to power cycle the phone. Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 51
    , create the phone as an SCCP phone. Save the configuration updates and reset the phone. Power cycle the phone. Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager
  • Cisco CP-7942G | Administration Guide - Page 52
    Determining the MAC Address for a Cisco Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    Unified IP Phone 7962G and 7942G Components, page 3-2 • Installing the Cisco Unified IP Phone, page 3-5 • Attaching A Cisco Unified IP Phone Expansion Module, page 3-8 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-9 • Verifying the Phone Startup Process, page 3-11 • Configuring
  • Cisco CP-7942G | Administration Guide - Page 54
    Guide. Also, see the "Adding Phones to the Cisco Unified Communications Manager Database" section on page 2-8. You must use Cisco Unified Communications Manager to configure and assign telephony features to the Cisco Unified IP Phones. See the "Telephony Features Available for the Cisco Unified IP
  • Cisco CP-7942G | Administration Guide - Page 55
    test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse. Note Cisco Unified IP Phone 7962G and 7942G support wideband headsets. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 56
    feature is enabled by choosing Settings > Device Configuration > Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled. Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends
  • Cisco CP-7942G | Administration Guide - Page 57
    4. Connect the power supply to the Cisco DC Adapter See the "Adding Phones to the Cisco Unified port. Communications Manager Database" section on Optional. page 2-8 for guidelines. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    not connect one now. You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 3-6 OL-15483-01
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    IP Phone Figure 3-1 Cisco Unified IP Phone 7962G and 7942G Cable Connections 8 Installing the Cisco Unified IP Phone 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 7 6 5 185045 1 DC adaptor port (DC48V) for phones not provided 6 Handset port with inline power 2 AC-to-DC power supply 7 Headset
  • Cisco CP-7942G | Administration Guide - Page 60
    Unified IP Phone Expansion Module 7916 in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See Step 6 in the following procedure. • After the phone is configured in Cisco Unified Communications Manager. To configure the Cisco Unified IP Phone Expansion Module
  • Cisco CP-7942G | Administration Guide - Page 61
    effect. Note Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module. See the "How Users Subscribe to Services and Configure Phone Features" section on page
  • Cisco CP-7942G | Administration Guide - Page 62
    procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone at: http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html 3-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
  • Cisco CP-7942G | Administration Guide - Page 63
    - Headset (only if the handset is off-hook when the phone powers up. Hang up the handset within 3 seconds to have the phone launch its secondary load. To continue with the primary load, leave the handset off-hook.) - Mute OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for
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    network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: • IP address • IP subnet information) • Default gateway IP address • TFTP server IP address 3-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 65
    DNS server settings, if necessary. Collect this information and see the instructions in Chapter 4, "Configuring Settings on the Cisco Unified IP Phone." Configuring Security on the Cisco Unified IP Phone The security features protect against several threats, including threats to the identity of the
  • Cisco CP-7942G | Administration Guide - Page 66
    by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-9 3-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    field in the Cisco Unified Communications Manager Administration Phone Configuration window. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 68
    , page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-11 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-2 OL-15483-01
  • Cisco CP-7942G | Administration Guide - Page 69
    Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock
  • Cisco CP-7942G | Administration Guide - Page 70
    Cisco Unified IP Phones enable DHCP by default. DHCP DHCP Address Released IP settings If you do not use DHCP in your network, you can make Domain Name IP settings manually. IP Address Subnet Mask Default Router 1-5 DNS Server 1-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide
  • Cisco CP-7942G | Administration Guide - Page 71
    . 2. Scroll to IPv4 Configuration and press the Select softkey. For more information on the IPv4 address fields, refer to Table 4-3. This menu setting is disabled in this release. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7942G | Administration Guide - Page 72
    configured, this option is blank. The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually Configuration option to the same setting. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 73
    network configuration options. 2. Set the DHCP Enabled option to No. 3. Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. 4. Press the Validate softkey and then press the Save softkey. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
  • Cisco CP-7942G | Administration Guide - Page 74
    must manually assign an IP address to the phone. 2. Scroll to the DHCP Enabled option and press the No softkey to disable DHCP, or press the Yes softkey to enable DHCP. 3. Press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 75
    the CTL file, then erase the CTL file by pressing the Erase softkey from the Security Configuration menu. A new CTL file will be downloaded from the new TFTP Server 1 address. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-9
  • Cisco CP-7942G | Administration Guide - Page 76
    page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Device Configuration Menu, page 4-11 4-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
  • Cisco CP-7942G | Administration Guide - Page 77
    unavailable No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-6. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-11
  • Cisco CP-7942G | Administration Guide - Page 78
    are not authenticated. SIP Configuration Menu (SIP Phones Only) The SIP Configuration menu contains these sub-menus: • SIP General Configuration Menu, page 4-13 • Line Settings Menu (SIP Phones Only), page 4-14 4-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 79
    Manager Administration, choose Device > Device Settings > SIP Profile. Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-11 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-13
  • Cisco CP-7942G | Administration Guide - Page 80
    anonymous call block is enabled From Cisco Unified Communications (Yes) or disabled (No) for the phone. Manager Administration, choose Device > Device Settings > SIP Profile. 4-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483
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    Phone Configuration. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
  • Cisco CP-7942G | Administration Guide - Page 82
    that supports the phone in a specific location, including definitions of the tones and cadences used by the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. 4-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 83
    > Phone > Phone Configuration. Default: Disabled Indicates whether the Busy Lamp Field (BLF) is From Cisco Unified Communications Manager enabled for call lists. Administration, choose System > Enterprise Parameters. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for
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    Disabled-The value of the Wideband Headset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-19). Default: Enabled 4-18 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
  • Cisco CP-7942G | Administration Guide - Page 85
    whether the phone can participate in From Cisco Unified Communications Manager video calls when connected to an appropriately Administration, choose Device > Phone > Phone equipped computer. Configuration. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 86
    , choose Device > Phone > Phone Configuration. Range: 0 percent to 100 percent. (0 percent is -66 dBM and 100 percent is -3 dBM.) Default: 84 percent (-10dBM) See also: Recording Tone 4-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7942G | Administration Guide - Page 87
    controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Enables/disables Cisco Unified IP Phones to advertise the G.722 codec to Cisco Unified Communications Manager. If enabled (default), and if each endpoint in the attempted call supports G.722 in its
  • Cisco CP-7942G | Administration Guide - Page 88
    or disabled (No). Must be set to enabled for video support on the phone From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. 4-22 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
  • Cisco CP-7942G | Administration Guide - Page 89
    > Enterprise Parameters. DSCP IP classification for phone-based services. From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-23
  • Cisco CP-7942G | Administration Guide - Page 90
    Phone Configuration. • Enabled • Disabled-default If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: • Call Statistics Screen, page 7-12 • Streaming Statistics, page 8-11 4-24 Cisco Unified IP Phone 7962G and 7942G
  • Cisco CP-7942G | Administration Guide - Page 91
    Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-18 Network Configuration Menu Options (continued) Option CDP: PC Port Description To Change Indicates whether CDP is supported on the PC port From Cisco Unified Communications Manager (default is
  • Cisco CP-7942G | Administration Guide - Page 92
    Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-18 Network Configuration Menu Options (continued) Option Description To Change Peer Firmware Sharing The Peer Firmware Sharing feature provides these advantages in high speed campus LAN settings: •
  • Cisco CP-7942G | Administration Guide - Page 93
    Note The phone also has a Security Configuration menu that you access from the Device menu. For information about the security options on that menu, see the "Security Configuration Menu" section on page 4-22. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 94
    is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. 4-28 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7942G | Administration Guide - Page 95
    changes to Lock. If you decide not to change the TFTP server option, press the Lock softkey to lock the CTL file. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 4-29
  • Cisco CP-7942G | Administration Guide - Page 96
    Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication and Security Configuration > 802.1X Authentication Status. 4-30 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    "Troubleshooting Cisco Unified IP Phone Security" section on page 9-8 for assistance in recovering from a deleted shared secret. Realm-Indicates the user network domain, Display only-Cannot configure. always set as Network. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
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    Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-23 describes the 802.1X Authentication Real attempt (approximately 60 seconds) 4-32 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-
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    configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z. OL-15483-01 Cisco
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    manually. Requires no configuration. Auto-pickup Allows a user to use one-touch pickup functionality for call pickup features. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter. Cisco Unified IP Phone 7962G and 7942G
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    conference features. • Barge adds a user to a call but does not convert the call into a conference. The phones support Barge in two conference modes: For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco
  • Cisco CP-7942G | Administration Guide - Page 102
    Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter. Allows users to redirect
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    Manager Administration Guide, "Configuring Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter. Allows a user to block
  • Cisco CP-7942G | Administration Guide - Page 104
    Manager Features and Services Guide, "Call Pickup" chapter. Allows users to connect two calls to each other (without remaining on the line). For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Cisco Unified IP Phone 7962G and 7942G
  • Cisco CP-7942G | Administration Guide - Page 105
    the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Distinctive ring Users can customize how their phone indicates an incoming call and a new voice mail message. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide
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    IP Phone Services Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter. Controls the types of calls that certain users can place. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide
  • Cisco CP-7942G | Administration Guide - Page 107
    Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Immediate Divert Allows a user to transfer a ringing,
  • Cisco CP-7942G | Administration Guide - Page 108
    Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Malicious caller Allows users to notify the system administrator
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    user. For more information refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services
  • Cisco CP-7942G | Administration Guide - Page 110
    5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Quality Reporting Tool (QRT) Allows users to use the QRT softkey on a phone to submit information about problem phone
  • Cisco CP-7942G | Administration Guide - Page 111
    Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Services URL button Shared line Silent Monitoring Single Button Barge Speed-dialing Time-of-
  • Cisco CP-7942G | Administration Guide - Page 112
    and Personal Directories Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Transfer Transfer - Direct Transfer Video mode (SCCP phones only) Video Support (SCCP phones only) Voice messaging system
  • Cisco CP-7942G | Administration Guide - Page 113
    . After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone 7962G and 7942G to look up users in the corporate directory. Configuring Personal Directory Personal Directory consists of the following features: • Personal Address Book
  • Cisco CP-7942G | Administration Guide - Page 114
    Cisco Unified IP Phone 7942G template uses buttons 1 and 2 for lines. For more information about softkey templates, see Configuring Softkey Templates, page 5-17. Modifying a Phone Button Template for Personal Address Book or Fast Dials You can modify a phone button template to associate a service
  • Cisco CP-7942G | Administration Guide - Page 115
    Reset to implement the change. The phone user can now access the User Options pages and associate the service with a button on the phone. For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter
  • Cisco CP-7942G | Administration Guide - Page 116
    Configuration page. Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone 7962G and 7942G gives users access to Cisco Unified IP Phone Services
  • Cisco CP-7942G | Administration Guide - Page 117
    Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages • Set up speed dial and call forwarding numbers. • Subscribe to services that are accessible from a Cisco Unified IP Phone. You can add users to Cisco Unified Communications Manager using either of
  • Cisco CP-7942G | Administration Guide - Page 118
    Settings-No call forward settings display on the User Options web pages. • Show Only Call Forward All-Only call forward all calls displays on the User Options web pages. . 5-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    command-line interface (CLI) "file" commands: • admin:file - file list* - file view* - file search* - file get* - file dump* - file tail* - file delete* OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 6-1
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    • Configuring a Custom Phone Ring, page 6-3 Ringlist.xml File Format Requirements The Ringlist.xml file defines an XML object that contains a list of phone ring Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
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    the XML file on the TFTP server, you can designate the background images from which users can choose. In this way, you can provide custom images, such as your company logo. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 6-3
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    appears on the on the phone. • Thumbnail image-Version that appears on the Background Images screen from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 6-4 OL
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    a graphics program that supports a posterize feature for grayscale, set the number of tonal levels per channel to 16, and the image will posterize to 16 shades of grayscale. Configuring a Custom Background Image To create custom background images for the Cisco Unified IP Phone, follow these steps
  • Cisco CP-7942G | Administration Guide - Page 124
    has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or
  • Cisco CP-7942G | Administration Guide - Page 125
    the Cisco Unified IP Phone 7962G and 7942G, see Chapter 9, "Troubleshooting and Maintenance." This chapter includes these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-2 • Call Statistics Screen, page 7-12 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
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    Versions-Displays the Firmware Versions screen, which shows information about the firmware running on the phone. For more information, see the "Firmware Versions Screen" section on page 7-10. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    • If you are using static IP addresses, check configuration of the TFTP server. See the "Network Configuration Menu" section on page 4-5 for details on assigning a TFTP server. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-3
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    . • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. • Consider using IP addresses rather than host names. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-4 OL-15483-01
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    Administration, make sure that the phone load file is specified in the phone configuration file. on the TFTP server, and that the entry in the configuration file is correct. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-5
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    . See the "Network Configuration Menu" section on page 4-5 section for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    Configuration menu on the phone. • If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G
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    the TFTP server and the phone-Verify the network connections. • TFTP server is down-Check configuration of TFTP server. Timed Out phone Number of packets sent by the phone Number of broadcast packets received by the phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
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    the phone last rebooted Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
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    these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Firmware Versions. To exit the Firmware Version screen, press the Exit softkey. 7-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    each Cisco Unified IP Phone Expansion Module that is connected to the phone. Table Table 7-5 explains the information that is displayed on this screen for each connected expansion module. You can use this information to troubleshoot the expansion module, if necessary. In the Expansion Module Stats
  • Cisco CP-7942G | Administration Guide - Page 136
    , and Statistics on the Cisco Unified IP Phone Table 7-5 Expansion Module Statistics (continued) Item TX Retransmit TX Buffer Full Description Number of packets that have been retransmitted to the expansion module Number of packets discarded because the expansion module was not able to accept
  • Cisco CP-7942G | Administration Guide - Page 137
    codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.8 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 7-13
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    in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Identifies the current Network Protocol-IPv4. 7-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    Page Access, page 8-3 • Device Information, page 8-4 • Network Configuration, page 8-5 • Network Statistics, page 8-9 • Device Logs, page 8-11 • Streaming Statistics, page 8-11 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-1
  • Cisco CP-7942G | Administration Guide - Page 140
    -Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the "Device Logs" section on page 8-11. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-2 OL-15483-01
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    disabled, see the preceding steps about disabling access. Follow the same steps, but choose Enabled in Step 4 to enable the web page. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-3
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    of the factory-installed load running on the phone Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone
  • Cisco CP-7942G | Administration Guide - Page 143
    view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, "Configuring Features, Templates, Services, and Users." To display the Network Configuration area, access the web page for the
  • Cisco CP-7942G | Administration Guide - Page 144
    URL of the server from which the phone obtains Cisco Unified IP Phone services. Indicates whether DHCP is being used by the phone. Indicates the setting of the DHCP Address Released option on the phone's Network Configuration menu. Indicates whether the phone is using an alternative TFTP server. URL
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    any phone configuration transfer. DSCP IP classification for phone-based services. Displays the security mode that is set for the phone. Indicates whether web access is enabled (Yes) or disabled (No) for the phone. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
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    switch to appropriately provide power to the phones. Settings include: • Unknown-default • Low • High • Critical Identifies the asset ID assigned to the phone for inventory management. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-8 OL
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    bytes in size Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-9
  • Cisco CP-7942G | Administration Guide - Page 148
    . LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. 8-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 149
    that might be useful to Cisco TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives
  • Cisco CP-7942G | Administration Guide - Page 150
    stream (includes severely concealed seconds). Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. 8-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    . The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream as 0. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 8-13
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    on the Cisco Unified IP Phone" chapter • "Configuring Features, Templates, Services, and Users" chapter • "Call Statistics Screen" section on page 7-12 • "Monitoring the Voice Quality of Calls" section on page 9-15 8-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
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    Problems, page 9-1 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-8 • General Troubleshooting Tips, page 9-9 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module, page 9-12 • Resetting or Restoring the Cisco
  • Cisco CP-7942G | Administration Guide - Page 154
    a factory reset of the phone. For instructions, see the "Performing a Factory Reset" section on page 9-14. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative
  • Cisco CP-7942G | Administration Guide - Page 155
    , check your IP routing and VLAN configuration. Refer to the Troubleshooting Switch Port and Interface Problems document, available at this URL: http://www.cisco.com/warp/customer/473/53.shtml OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 156
    Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the phone, you must manually enter settings for these options. See the "Network Configuration Menu" section on page 4-5 for instructions. If
  • Cisco CP-7942G | Administration Guide - Page 157
    is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. See the "Creating a New Configuration File" section on page 9-5 for assistance. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7942G | Administration Guide - Page 158
    , the phone resets and attempts to reconnect its network connection. If you are experiencing problems with the voice network, you should investigate whether an existing problem is simply being exposed. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 159
    Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See the "Network
  • Cisco CP-7942G | Administration Guide - Page 160
    switches to PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to an external power supply. Troubleshooting Cisco Unified IP Phone Security Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information
  • Cisco CP-7942G | Administration Guide - Page 161
    the 802.1X configuration menus and re-enter the shared secret. General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    conversation, or that a transcoder is in place to handle the service. See the "Call Statistics Screen" section on page 7-12 for information about displaying these statistics. 9-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    to the phone log. If you are having problems getting CVTA to work, make sure that the PC Port is enabled, and that CDP is enabled on the PC port. See Network Configuration Menu, page 4-5 for more information. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 164
    Phone Expansion Module 7914 Troubleshooting Problem Solution No display on the Cisco Unified IP Phone Verify that all of the cable connections are correct. Expansion Module. Verify that you have power to the Cisco Unified IP Phone Expansion Module 9-12 Cisco Unified IP Phone 7962G and 7942G
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    Resetting or Restoring the Cisco Unified IP Phone Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting (continued) Problem Solution Lighted buttons on the first Cisco Unified Verify that the Cisco Unified IP Phone Expansion Module is configured in IP Phone Expansion Module
  • Cisco CP-7942G | Administration Guide - Page 166
    Report Tool Chapter 9 Troubleshooting and Maintenance Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values
  • Cisco CP-7942G | Administration Guide - Page 167
    problem category, and this feedback is logged in an XML file. Actual information logged depends on the user selection, and whether the destination device is a Cisco Unified IP Phone. For more information about using QRT, refer to Cisco Unified Communications Manager Features and Services Guide
  • Cisco CP-7942G | Administration Guide - Page 168
    of zero indicates that the IP network is delivering frames and packets on time with no loss. Troubleshooting Tips When you observe significant firmware upgrade. • Network impairment from packet loss or high jitter. 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 169
    sites available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw
  • Cisco CP-7942G | Administration Guide - Page 170
    Cleaning the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance 9-18 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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    on the Cisco Unified IP Phone, page A-2 • How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2 • Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only), page A-2 • How Users Subscribe to Services and Configure Phone Features, page A-3 • How Users Access
  • Cisco CP-7942G | Administration Guide - Page 172
    Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco IP Phone 7962G and 7942G Phone Guide includes detailed user instructions for key phone features. There are several Cisco Unified IP Phone models available
  • Cisco CP-7942G | Administration Guide - Page 173
    instructions, including how to link to the most recent user guide PDF. Note The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for end-users. For the latest feature information, end-users should refer to the Cisco Unified IP Phone end-user
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    entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: • User Options web pages-Make sure that users know how to access their User Options web pages. See the "How Users Subscribe to Services and Configure Phone Features" section on page
  • Cisco CP-7942G | Administration Guide - Page 175
    . To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 A-5
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    How Users Configure Personal Directory Entries Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 A-6 OL-15483-01
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    their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to the Cisco Unified IP Phone 7962G and 7942G Phone Guide
  • Cisco CP-7942G | Administration Guide - Page 178
    B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G Features SCCP SIP For More Information Calling Features Call Display Restrictions Supported
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    Call: Basic Options" "Advanced Call Handling-Using a Shared Line" Feature descriptions throughout phone guide "An Overview of the Cisco Unified IP Phone-Understanding Security Features for Cisco Unified IP Phones" "Troubleshooting-Using the Quality Reporting Tool" "Basic Call Handling-Placing a Call
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    Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 181
    IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued) Features Calling Features Cisco Unified IP Phone Expansion Module 7915 Cisco Unified IP Phone Expansion Module 7916 Cisco VT Advantage Cisco Unified IP Phones 7962G, 7942G SCCP SIP
  • Cisco CP-7942G | Administration Guide - Page 182
    Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 B-6 OL-15483-01
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    Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are supporting Cisco Unified IP Phones in a non-English environment, refer to the following sections to ensure that the phones are set up properly for your users: • Adding Language Overlays to
  • Cisco CP-7942G | Administration Guide - Page 184
    C Supporting International Users Support for International Call Logging If your phone system is configured for phone display may show the shortened local version of the number, without international or country codes. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 185
    when using the in-line power over the network cable supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 186
    handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified IP Phone 7962G and 7942G). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the Cisco Unified IP Phone 7962G and 7942G). • 48-volt power connector
  • Cisco CP-7942G | Administration Guide - Page 187
    - 7 BI_DC+ 8 BI_DC- Note "BI" stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 D-3
  • Cisco CP-7942G | Administration Guide - Page 188
    Network and Access Port Pinouts Appendix D Technical Specifications Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 D-4 OL-15483-01
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    procedures includes: • User's Name: John Doe • User ID: johndoe • Phone model: 7961G • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco CP-7942G | Administration Guide - Page 190
    following: - User ID-Enter the end user identification name. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters and blank spaces. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
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    user. - Device Pool-Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
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    all configured Calling Search Spaces and their current settings. - Location-Choose the appropriate location for this Cisco Unified IP Phone. - Owner User ID-From the drop-down menu, choose the user ID of the assigned phone user. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 193
    and last name of the user of this device so that this name will be displayed for all internal calls. You can also leave this field blank to have the system display the phone extension. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco CP-7942G | Administration Guide - Page 194
    button to locate the user (i.e. John Doe), then click on the user ID to get to the End User Configuration window for the user. In the End User configuration window, do the following: Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 E-6 OL
  • Cisco CP-7942G | Administration Guide - Page 195
    want to add the user to a group that has been defined as a "Standard CCM End User Group." To view all configured user groups, choose User Management > User Group. Click Save. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 E-7
  • Cisco CP-7942G | Administration Guide - Page 196
    Performing Final End User Configuration Steps Appendix E Basic Phone Administration Steps Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 E-8 OL-15483-01
  • Cisco CP-7942G | Administration Guide - Page 197
    page 8-2, 8-9 adding Cisco Unified IP Phones manually 2-11 Cisco Unified IP Phones using auto-registration 2-9 users to Cisco Unified Communications Manager 5-18 Admin. VLAN ID 4-6 AdvanceAdhocConference service parameter 5-6 Alternate TFTP 4-9 anonymous call bock telephony features anonymous call
  • Cisco CP-7942G | Administration Guide - Page 198
    configuring Cisco Unified IP Phones 3-2 verifying settings 9-4 Cisco Unified Communications Manager Administration adding telephony features using 5-1 Cisco Unified Communications Manager Assistant B-4 Cisco Unified IP Phone IN-2 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 199
    power 2-3 registering 2-8 registering with Cisco Unified Communications Manager 2-9 resetting 9-13 technical specifications D-1 using LDAP directories 5-15 web page 8-1 Cisco Unified IP Phone Expansion Module 7914 attaching to phone 3-8 troubleshooting 9-12 Cisco VT Advantage B-5 cleaning the Cisco
  • Cisco CP-7942G | Administration Guide - Page 200
    B-2 external power 2-4 F fast dial B-2 fast dials address book 5-16 fast dial service 5-8 feature buttons directories 1-3 help 1-3 messages 1-3 services 1-3 settings 1-3 features configuring on phone, overview 1-8 IN-4 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 201
    Hypertext Transfer Protocol See HTTP I icon shield 1-9 idle display timeout 4-16 XML service 4-16 Idle URL 4-16 Idle URL Time 4-16 iLBC codec 9-12 image authentication 1-11 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-5
  • Cisco CP-7942G | Administration Guide - Page 202
    Cisco Unified IP Phone 5-15 light strip 1-4 line buttons, identifying 1-3 List.xml file 6-3, 6-4 LLDP 4-26 asset ID 4-27 PC port 8-8 power priority 4-27 LLDP-MED 4-27 SW port 8-8 Locale Configuration menu about 4-16, 4-17 options Network Locale 4-16 Network Locale Version 4-17 User Locale 4-16 User
  • Cisco CP-7942G | Administration Guide - Page 203
    1-4 IP 1-5 RTCP 1-6 RTP 1-5 SCCP 1-6 SIP 1-6 TCP 1-6 TFTP 1-6 TLS 1-6 UDP 1-6 Network Locale 4-16 Network Locale Version 4-17 network outages, identifying 9-6 network port configuring 4-6 connecting to 3-6 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco CP-7942G | Administration Guide - Page 204
    DSCP For Call Control 4-23 DSCP For Configuration 4-23 DSCP For Services 4-23 QRT B-3 QRT softkey 5-12, 9-15 quality reporting tool B-3 Quality Reporting Tool (QRT) 5-12, 9-14 IN-8 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
  • Cisco CP-7942G | Administration Guide - Page 205
    reset, factory 9-14 resetting basic 9-13 Cisco Unified IP phone services configuring for users 5-18 description 5-12 subscribing to 5-18 services button, description of 1-3 Services URL 4-15 Services URL button 5-13 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco CP-7942G | Administration Guide - Page 206
    5-13, B-4 SRST 4-12, 8-6 standard (ad hoc) conference 5-6 startup problems 9-1 startup process accessing TFTP server 2-7 configuring VLAN 2-7 contacting Cisco Unified Communications Manager 2-8 loading stored phone image 2-7 obtaining IP address 2-7 obtaining power 2-7 requesting configuration file
  • Cisco CP-7942G | Administration Guide - Page 207
    TLS 2-5 transfer 5-14, B-4 direct B-4 transfer-direct transfer 5-14 Transmission Control Protocol See TCP Transport Layer Security See TLS Trivial File Transfer Protocol OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-11
  • Cisco CP-7942G | Administration Guide - Page 208
    troubleshooting Cisco Unified Communications Manager settings 9-4 Cisco Unified IP Phone Expansion Module 7914 9-12 DHCP 9-7 DNS 9-7 DNS settings 9-4 IP addressing and routing 9-3 network connectivity 9-3 network outages 9-6 phones resetting 9-7 physical connection 9-6 security 9-8 services on Cisco
  • Cisco CP-7942G | Administration Guide - Page 209
    8-11 Stream 4 8-3, 8-11 Stream 5 8-3, 8-11 wideband codec 1-1 wideband headset 4-21 option 4-18 user controllable 4-18 Wireless Headset Enabled 4-19 X XmlDefault.cnf.xml 2-6 OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 IN-13
  • Cisco CP-7942G | Administration Guide - Page 210
    Index IN-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G
Administration Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Text Part Number: OL-15483-01