Home » Cisco Manuals » Telephony » Cisco CP-7942G » Manual Viewer

Cisco CP-7942G Administration Guide - Page 156

Verifying DNS Settings, Verifying Cisco Unified Communications Manager Settings

Add to My Manuals
Save this manual to your list of manuals

Page 156 highlights

Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the phone, you must manually enter settings for these options. See the "Network Configuration Menu" section on page 4-5 for instructions. If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document, available at this URL: http://www.cisco.com/warp/customer/473/100.html#41 Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option. You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system. You must also ensure that DNS is configured to do reverse look-ups. Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, press the Settings button, choose Device Configuration, and look at the Unified CM Configuration options. The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications Manager group. If none of these options contain IP addresses or show Active or Standby, the phone is not properly registered with Cisco Unified Communications Manager. See the "Checking Network Connectivity" section on page 9-3 for tips on resolving this problem. Cisco CallManager and TFTP Services Are Not Running If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly. However, in such a situation, it is likely that you are experiencing a system-wide failure, and other phones and devices are unable to start up properly. If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully. To start a service, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from the Navigation drop-down list and click Go. Choose Tools > Control Center - Feature Services. Choose the primary Cisco Unified Communications Manager server from the Server drop-down list. The window displays the service names for the server that you chose, the status of the services, and a service control panel to start or stop a service. If a service has stopped, click its radio button and then click the Start button. The Service Status symbol changes from a square to an arrow. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 9-4 OL-15483-01

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	23
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Authenticated, Encrypted, and Protected Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	31
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	32
Installing Cisco Unified IP Phones	35
Preparing to Install the Cisco Unified IP Phone on Your Network	39
Understanding Interactions with Other Cisco Unified IP Telephony Products	39
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	40
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	40
Providing Power to the Cisco Unified IP Phone	41
Power Guidelines	42
Power Outage	42
Obtaining Additional Information about Power	43
Understanding Phone Configuration Files	43
Understanding the Phone Startup Process	45
Adding Phones to the Cisco Unified Communications Manager Database	46
Adding Phones with Auto-Registration	47
Adding Phones with Auto-Registration and TAPS	48
Adding Phones with Cisco Unified Communications Manager Administration	49
Adding Phones with BAT	49
Using Cisco Unified IP Phones with Different Protocols	49
Converting a New Phone from SCCP to SIP	50
Converting an In-Use Phone from SCCP to SIP	50
Converting an In-Use Phone from SIP to SCCP	50
Deploying a Phone in an SCCP and SIP Environment	51
Determining the MAC Address for a Cisco Unified IP Phone	51
Setting Up the Cisco Unified IP Phone	53
Before You Begin	53
Network Requirements	53
Cisco Unified Communications Manager Configuration	54
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	54
Network and Access Ports	54
Handset	55
Speakerphone	55
Headset	55
Installing the Cisco Unified IP Phone	57
Attaching A Cisco Unified IP Phone Expansion Module	60
Adjusting the Placement of the Cisco Unified IP Phone	61
Adjusting Cisco Unified IP Phone Placement on the Desktop	61
Securing the Phone with a Cable Lock	61
Mounting the Phone to the Wall	62
Verifying the Phone Startup Process	63
Configuring Startup Network Settings	64
Configuring Security on the Cisco Unified IP Phone	65
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	77
Unified CM Configuration Menu	77
SIP Configuration Menu (SIP Phones Only)	78
Call Preferences Menu (SIP Phones Only)	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	85
Ethernet Configuration Menu	88
Security Configuration Menu	88
QoS Configuration Menu	89
Network Configuration Menu	90
Security Configuration Menu	93
CTL File Screen	94
Trust List Menu	96
802.1X Authentication and Status	96
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	112
Configuring Corporate Directories	113
Configuring Personal Directory	113
Modifying Phone Button Templates	114
Modifying a Phone Button Template for Personal Address Book or Fast Dials	114
Configuring Softkey Templates	115
Setting Up Services	116
Adding Users to Cisco Unified Communications Manager	116
Managing the User Options Web Pages	117
Giving Users Access to the User Options Web Pages	117
Specifying Options that Appear on the User Options Web Pages	117
Customizing the Cisco Unified IP Phone	119
Customizing and Modifying Configuration Files	119
Creating Custom Phone Rings	120
Ringlist.xml File Format Requirements	120
PCM File Requirements for Custom Ring Types	121
Configuring a Custom Phone Ring	121
Creating Custom Background Images	121
List.xml File Format Requirements	122
PNG File Requirements for Custom Background Images	122
Configuring a Custom Background Image	123
Configuring Wideband Codec	124
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	125
Model Information Screen	126
Status Menu	126
Status Messages Screen	127
Network Statistics Screen	132
Firmware Versions Screen	134
Expansion Module Status Screen	135
Call Statistics Screen	136
Monitoring the Cisco Unified IP Phone Remotely	139
Accessing the Web Page for a Phone	140
Disabling and Enabling Web Page Access	141
Device Information	142
Network Configuration	143
Network Statistics	147
Device Logs	149
Streaming Statistics	149
Troubleshooting and Maintenance	153
Resolving Startup Problems	153
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	154
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	154
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	158
Cisco Unified IP Phone Resets Unexpectedly	158
Verifying the Physical Connection	158
Identifying Intermittent Network Outages	158
Verifying DHCP Settings	159
Checking Static IP Address Settings	159
Verifying the Voice VLAN Configuration	159
Verifying that the Phones Have Not Been Intentionally Reset	159
Eliminating DNS or Other Connectivity Errors	159
Checking Power Connection	160
Troubleshooting Cisco Unified IP Phone Security	160
General Troubleshooting Tips	161
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module	164
Resetting or Restoring the Cisco Unified IP Phone	165
Performing a Basic Reset	165
Performing a Factory Reset	166
Using the Quality Report Tool	166
Monitoring the Voice Quality of Calls	167
Using Voice Quality Metrics	167
Troubleshooting Tips	168
Where to Go for More Troubleshooting Information	169
Cleaning the Cisco Unified IP Phone	169
Providing Information to Users Via a Website	171
How Users Obtain Support for the Cisco Unified IP Phone	171
Giving Users Access to the User Options Web Pages	171
How Users Access the Online Help System on the Cisco Unified IP Phone	172
How Users Get Copies of Cisco Unified IP Phone Manuals	172
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)	172
How Users Subscribe to Services and Configure Phone Features	173
How Users Access a Voice Messaging System	173
How Users Configure Personal Directory Entries	174
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	174
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	177
Supporting International Users	183
Adding Language Overlays to Phone Buttons	183
Installing the Cisco Unified Communications Manager Locale Installer	183
Support for International Call Logging	184
Technical Specifications	185
Physical and Operating Environment Specifications	185
Cable Specifications	186
Network and Access Port Pinouts	186
Basic Phone Administration Steps	189
Example User Information for these Procedures	189
Adding a User to Cisco Unified Communications Manager	190
Adding a User From an External LDAP Directory	190
Adding a User Directly to Cisco Unified Communications Manager	190
Configuring the Phone	191
Performing Final End User Configuration Steps	194

Match case Limit results 1 per page

9-4

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

Chapter 9

Troubleshooting and Maintenance

Resolving Startup Problems

•

IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone,

you must manually enter settings for these options. See the

“Network Configuration Menu” section

on page 4-5

for instructions.

If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to the

Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks

document,

available at this URL:

http://www.cisco.com/warp/customer/473/100.html#41

Verifying DNS Settings

If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you

must ensure that you have specified a DNS server. Verify this setting by pressing the

Settings

button on

the phone, choosing

Network Configuration,

and scrolling to the

DNS Server 1

option. You should also

verify that there is a CNAME entry in the DNS server for the TFTP server and for the

Cisco Unified Communications Manager system.

You must also ensure that DNS is configured to do reverse look-ups.

Verifying Cisco Unified Communications Manager Settings

On the Cisco Unified IP Phone, press the

Settings

button, choose

Device Configuration

, and look at the

Unified CM Configuration

options. The Cisco Unified IP Phone attempts to open a TCP connection to

all the Cisco Unified Communications Manager servers that are part of the assigned

Cisco Unified Communications Manager group. If none of these options contain IP addresses or show

Active or Standby, the phone is not properly registered with Cisco Unified Communications Manager.

See the

“Checking Network Connectivity” section on page 9-3

for tips on resolving this problem.

Cisco CallManager and TFTP Services Are Not Running

If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly.

However, in such a situation, it is likely that you are experiencing a system-wide failure, and other

phones and devices are unable to start up properly.

If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone

calls will be affected. If the TFTP service is not running, many devices will not be able to start up

successfully.

To start a service, follow these steps:

Procedure

Step 1

From Cisco Unified Communications Manager Administration, choose

Cisco Unified Serviceability

from the Navigation drop-down list and click

Step 2

Choose

Tools > Control Center - Feature Services

Step 3

Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.

The window displays the service names for the server that you chose, the status of the services, and a

service control panel to start or stop a service.

Step 4

If a service has stopped, click its radio button and then click the

Start

button.

The Service Status symbol changes from a square to an arrow.