Compaq 310300-006 Compaq Armada 3500 Series Reference Guide
Compaq 310300-006 - Armada 3500 - PII 300 MHz Manual
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- Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 1
REFERENCE GUIDE Compaq Armada 3500 Family of Personal Computers REFERENCE GUIDE Compaq Armada 3500 Family of Personal Computers - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 2
choosing Compaq! Please help us provide quality support information by completing and returning this postage-paid questionnaire. 1. Were you able to set up the computer using the setup poster? t Yes t No If not, at what point did you begin to have difficulty? 2. Was the online Reference Guide easy - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 3
Please do not staple Tape Fold here BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 400 HOUSTON, TX POSTAGE WILL BE PAID BY ADDRESSEE COMPAQ COMPUTER CORPORATION ATTN: Portable PC Marketing Comm. TOM HOWARD, MC 130805 P O BOX 692000 HOUSTON TX 77269-9976 NO POSTAGE NECESSARY IF MAILED IN THE - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 4
is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. REFERENCE GUIDE Compaq Armada 3500 Family of Personal Computers Second Edition January 1999 First Edition September 1998 Part Number 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 5
preface USING THIS GUIDE chapter 1 GETTING Your Operating System and Software Preinstalled by Compaq 1-4 Completing Setup 1-5 Registering the Computer Keys 3-2 Using Hotkeys 3-4 Embedded Numeric Keypad 3-6 Contents v COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 6
4-11 Beeps with a Blinking Battery Charge Light 4-11 Beeps with a Blinking Power/Suspend Light 4-12 Turning Beeps On or Off 4-12 vi Contents a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/08/98 10:17 AM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 7
the External Diskette Drive 6-3 Connecting and Disconnecting the Adapter 6-3 Selecting Diskettes 6-3 Inserting a Diskette 6-4 Removing a Diskette 6-5 Contents vii a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/08/98 10:17 AM Part - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 8
3500 Expansion Unit to the Convenience Base 8-5 Undocking the Computer and Mobile 3500 Expansion Unit from the Convenience Base 8-6 viii Contents a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/08/98 10:17 AM Part Number: 310296 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 9
the Computer 12-1 Caring for the Display 12-2 Traveling with the Computer 12-3 Shipping the Computer 12-4 Operating Temperatures 12-4 Contents ix a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/08/98 10:17 AM Part Number: 310296 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 10
-2 Changing the Asset Tag Number 14-2 Fault Management 14-3 Fault Management Alerts 14-3 Security Management 14-4 Configuration Management 14-4 x Contents a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/08/98 10:17 AM Part Number - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 11
Using Compaq Utilities 15-3 Running Compaq Diagnostics TROUBLESHOOTING Troubleshooting Checklist 16-1 Solving Software Application Problems 16-21 appendix A COMPAQ CUSTOMER SUPPORT Preparing for a Technical Support States only B-2 Contents xi a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 12
Discharge C-1 When Handling Removable Drives C-1 When Installing Internal Components C-2 Grounding Methods C-2 appendix D SPECIFICATIONS D-1 INDEX ...I-1 xii Contents a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/08/98 10:17 AM - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 13
conventions are used in this guide to distinguish elements of text: this manner presents clarifying information or specific instructions. ! WARNING: Text set off in result in damage to equipment or loss of information. Using This Guide xiii Writer: Carey Gregg Saved by: Jessica Gilbert Saved date: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 14
or serious injury. Refer to your Safety & Comfort Guide for more information on choosing a workplace and creating a be used to power the computer after receiving a partial charge, Compaq recommends that a new battery pack be allowed to fully charge before Part Number: 310296-002 File name: Ch01.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 15
, grasp the cord by the plug. 1-2 Getting Started Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 3:50 PM Part Number: 310296-002 File name: Ch01.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 16
light indicates the computer is on. Setting Up the Software When you begin software setup, online instructions guide you through the setup process. IMPORTANT: After you begin software setup, you must complete the Abercrombie Saved date: 12/08/98 3:50 PM Part Number: 310296-002 File name: Ch01.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 17
operating system with a retail version will result in the loss of all enhancements added by Compaq such as PC Card support and enhanced power management. s Most preinstalled reference files, such as Help files, are available only through the Windows interface. If Windows is removed from the computer - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 18
recommends that you: s Register the computer. s Locate the Compaq online resources, such as the online Reference Guide and the online Safety & Comfort Guide. Registering the Computer Be sure to register the computer according to the instructions on the Owner Registration Card included with the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 19
Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 2:37 PM Pages: 6 Words: 633 Template: c:\msoffice\templates\ref\ref.dot Part Number: 310296-002 File name: Ch02.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 20
the computer. 2-2 Taking a Look at the Computer Writer: Lorise Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 2:37 PM Part Number: 310296-002 File name: Ch02.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 21
for high-quality sound and a multimedia sound system. Ejects PC Cards from the PC Card slots. Slots that support Type II or Type III PC Cards, such as modem, hard drive, or network cards. These slots accept by: Jessica Gilbert Saved date: 12/04/98 2:37 PM Part Number: 310296-002 File name: Ch02.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 22
, 3-conductor plug. 2-4 Taking a Look at the Computer Writer: Lorise Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 2:37 PM Part Number: 310296-002 File name: Ch02.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 23
is located. Taking a Look at the Computer 2-5 Writer: Lorise Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 2:37 PM Part Number: 310296-002 File name: Ch02.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 24
is on. 2-6 Taking a Look at the Computer Writer: Lorise Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 2:37 PM Part Number: 310296-002 File name: Ch02.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 25
Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Pages: 12 Words: 1926 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 26
the display is closed and the computer is still on. Provides mouse functions in all software that supports a Microsoftcompatible mouse. Press the left mouse button to initiate an action or confirm a selection. Press Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 27
right. Using the Keyboard and Pointing Device 3-3 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 28
Continued 3-4 Using the Keyboard and Pointing Device Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 29
Suspend Fn + T IMPORTANT: Popup windows associated with the hotkeys display correctly only from within applications that support the popup video mode. If a popup does not display correctly, exit the application and press the Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 30
letters. 3-6 Using the Keyboard and Pointing Device Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 31
chapter. Using the Keyboard and Pointing Device 3-7 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 32
all applications on your computer. To emulate one of the Microsoft Windows and Application Logo Keys, select the appropriate file from the PROGRAM FILES\COMPAQ\PROGRAMMABLE KEYS\DEFAULT directory. 3. Click the Assign button. A dialog box appears showing a list of programs or documents from the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 33
: When the Show Advanced Options box is checked, you can unassign a programmable key by clicking the Browse button and selecting the file 'Unassigned' from the PROGRAM FILES\COMPAQ\PROGRAMMABLE KEYS\DEFAULT directory. 4. Click OK to exit the utility. Adding Schemes To add a new scheme: 1. Access the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 34
. 3-10 Using the Keyboard and Pointing Device Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 35
. Using the Keyboard and Pointing Device 3-11 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 36
. 3-12 Using the Keyboard and Pointing Device Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/18/98 2:51 PM Part Number: 310296-002 File name: Ch03.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 37
to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or other agents. Using a New Battery Pack IMPORTANT: A new battery pack 12 Words: 2227 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 38
battery pack is fully charged. 4-2 Using Battery Packs Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 39
normal use before recharging it. Using Battery Packs 4-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 40
condition, very little battery charge remains. Take immediate action to resolve the condition. When a low battery condition is reached, save your files and initiate Suspend. You have approximately 5-10 minutes to resolve the low battery condition before the computer enters the critical low battery - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 41
cord into the electrical outlet 3. Using Battery Packs 4-5 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 42
/Aircraft Adapter and insert the other end into the AC Adapter. 4. Insert the free end of the Automobile/Aircraft Adapter power cable into the cigarette lighter receptacle 2. 4-6 Using Battery Packs Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 43
until a power source is available. Using Battery Packs 4-7 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 44
pack from the Battery Bay 3. 4-8 Using Battery Packs Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 45
cover to close the cover 3. Using Battery Packs 4-9 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 46
drains the battery pack.) 4-10 Using Battery Packs Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 47
If a number for recycling is not listed for your area, contact your Compaq authorized dealer, reseller, or service provider. System Beeps Beeps with a Blinking Battery Charge Light When the computer beeps by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 48
through the application software. 4-12 Using Battery Packs Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:03 PM Part Number: 310296-002 File name: Ch04.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 49
the operating system and turn off the computer. Failure to properly exit can result in lost data or corrupted files. If you are working in DOS or if you experience a severe system crash, you can use the 12 Words: 2410 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 50
the Computer. 5-2 Computer Power and Power Management Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 51
AC power. Computer Power and Power Management 5-3 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 52
Battery Status 5-4 Computer Power and Power Management Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 53
change it. Computer Power and Power Management 5-5 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 54
on ACPI functions, consult your Microsoft Windows 98 reference guide. Using Hibernation Hibernation is a safeguard feature that saves and none of your information is lost. When Hibernation is initiated, it creates a file on the hard drive at least equal in size to the amount of total random - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 55
be lost. Computer Power and Power Management 5-7 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 56
Start Æ Control Panel Æ double-click Power Æ Power Properties). s Manually-by pressing the Suspend button on the computer. s Manually-by clicking Suspend from the Windows Start menu. With a fully charged Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 57
the screen. Computer Power and Power Management 5-9 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 58
double-click Power Æ Power Properties. In Windows NT, access the Compaq Power utility by clicking Start Æ Settings Æ Control Panel Æ double-click Compaq Power. 2. Click the Battery Conservation Settings tab. 3. Set Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 59
OK. Computer Power and Power Management 5-11 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 4:05 PM Part Number: 310296-002 File name: Ch05.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 60
others must be inserted after the computer has been turned off. The following is a list of devices supported in all bays, as well as the computer power state required to insert the device: Functional Bay Battery Words: 705 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Ch06.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 61
with Removable Drives and Device Bays Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 12:52 PM Part Number: 310296-002 File name: Ch06.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 62
3500 Expansion Unit (M35EU). The LS-120 Drive, ZIP Drive, and second hard drive are only supported in the M35EU. Selecting Diskettes The external diskette drive reads and writes information onto a 3.5-inch diskette Abercrombie Saved date: 12/08/98 12:52 PM Part Number: 310296-002 File name: Ch06.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 63
with Removable Drives and Device Bays Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 12:52 PM Part Number: 310296-002 File name: Ch06.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 64
with Removable Drives and Device Bays 6-5 Writer: Lorise Fazio Saved by: Johnnie Abercrombie Saved date: 12/08/98 12:52 PM Part Number: 310296-002 File name: Ch06.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 65
: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Pages: 10 Words: 972 Template: c:\msoffice\templates\ref.dot Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 66
the computer. 7-2 Using the Mobile 3500 Expansion Unit Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 67
M35EU out 2. Using the Mobile 3500 Expansion Unit 7-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 68
the computer. 7-4 Using the Mobile 3500 Expansion Unit Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 69
weight saver out. Inserting Devices into the MultiBay The MultiBay in the optional Mobile 3500 Expansion Unit (M35EU) supports a diskette drive, LS-120 drive, Zip Drive, or second hard drive. CAUTION: Some but not all Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 70
To install a supported device into the MultiBay: 1. If your device is not hot-pluggable, turn off the computer. 2. Insert device into MultiBay until it Mobile 3500 Expansion Unit Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 71
, ensure that you are discharged of static electricity by touching a grounded metal object. To remove a supported device from the MultiBay: 1. If your device is not hot-pluggable, turn off the computer. 2. by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 72
fully extended 2. 7-8 Using the Mobile 3500 Expansion Unit Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 73
receive commands. Using the Mobile 3500 Expansion Unit 7-9 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 74
case. 7-10 Using the Mobile 3500 Expansion Unit Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 75
8-1 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:11 PM Pages: 8 Words: 1258 Template: c:\templates\ref\ref.dot Part Number: 310296-002 File name: Ch08.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 76
first time. If you are not successful doing this, you may need to consult the printer documentation for printer device driver configuration information and instructions. 8-2 Connecting External Devices Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:11 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 77
first time. If you are not successful doing this, you may need to consult the printer documentation for printer device driver configuration information and instructions. Connecting External Devices 8-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:11 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 78
allows wireless communication between your computer and other infrared-equipped devices. Operating system support for infrared communication is currently available with Microsoft Windows 95. However, Microsoft by: J Abercrombie Saved date: 12/08/98 4:11 PM Part Number: 310296-002 File name: Ch08.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 79
are using Windows 95 or later. NOTE: Not all network operating systems support "hot docking" (while the computer is on). 2. Close the display up the left edge of the computer with the left docking alignment guide on the convenience base. Push the computer in until the retaining File name: Ch08.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 80
Shut Down. CAUTION: Failure to use the ejection procedure may cause loss of data or unpredictable results. NOTE: Not all network operating systems support "hot docking" (while the computer is on). 8-6 Connecting External Devices Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:11 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 81
monitor to the computer display. Connecting External Devices 8-7 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:11 PM Part Number: 310296-002 File name: Ch08.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 82
supported, such as network cards, hard drive cards, memory cards, and fax/modem cards. For a current list of third party PC Cards qualified on this computer, call your Compaq authorized dealer, reseller, or service Compaq CardWare 5.0, insertion of the PC Card while the computer is on is supported - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 83
be formatted or a new network card may need drivers installed. For detailed information on setup procedures for various Network PC Cards, refer to the instructions provided by the PC Card manufacturer. 9-2 Using PC Cards Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:26 PM Part - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 84
the PC Card is removed. Using PC Cards 9-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:26 PM Part Number: 310296-002 File name: Ch09.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 85
Card Device Drivers Device drivers are programs or data files containing information needed to run a specific PC Card the manufacturer's instructions. Do not install any other PC Card software on the computer such as Card and Socket Services, even if prompted to do so. CAUTION: Compaq has tested the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 86
Zoomed Video A Zoomed Video PC Card promotes higher overall system performance for MPEG playback. The computer supports Zoomed Video PC Cards under Windows 95 or later. Always insert a Zoomed Video card into the Abercrombie Saved date: 12/08/98 4:26 PM Part Number: 310296-002 File name: Ch09.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 87
microphone can also be used to record voice or sound. The integrated stereo speakers support sound output for WAV file and MIDI playback, and audio from the CD-ROM drive or DVD-ROM drive. They also support external audio input devices such as a CD player, tape deck, or stereo tuner connected - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 88
before putting on headphones. 10-2 Using Audio Features Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:15 PM Part Number: 310296-002 File name: Ch10.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 89
you put on headphones. Using Audio Features 10-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:15 PM Part Number: 310296-002 File name: Ch10.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 90
the computer volume control. 10-4 Using Audio Features Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:15 PM Part Number: 310296-002 File name: Ch10.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 91
order a memory expansion board, contact your Compaq authorized reseller. Refer to the instruction card that comes with the option kit Compaq Diagnostics icon. IMPORTANT: When RAM is increased, the space on the hard disk reserved for the Hibernation file is also increased. If you experience problems - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 92
, refer to Worldwide Telephone Numbers for the nearest Compaq authorized dealer, reseller, or service provider. IMPORTANT: The computer only supports SDRAM (synchronous DRAM) memory expansion boards. If Saved by: J Abercrombie Saved date: 12/08/98 4:21 PM Part Number: 310296-002 File name: Ch11.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 93
the memory compartment cover. Upgrading the Computer 11-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:21 PM Part Number: 310296-002 File name: Ch11.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 94
Compaq authorized dealer, reseller, or service provider for the optional hard drives available for your computer. For installation procedures, refer to the instruction drive to a DVD-ROM drive, contact your Compaq authorized dealer, reseller, or service e provider to place an order or for additional - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 95
: Lorise Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 3:00 PM Pages: 4 Words: 817 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Ch12.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 96
electrical shock. 12-2 Maintenance and Travel Guidelines Writer: Lorise Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 3:00 PM Part Number: 310296-002 File name: Ch12.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 97
these guidelines: s Check local customs regulations for restrictions and requirements on traveling with a computer. s Purchase from a Compaq authorized dealer, reseller, or service provider a power cord for the country where you will be using the computer. These power cords are designed to meet the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 98
extended periods. 12-4 Maintenance and Travel Guidelines Writer: Lorise Fazio Saved by: Jessica Gilbert Saved date: 12/04/98 3:00 PM Part Number: 310296-002 File name: Ch12.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 99
allows you to attach the computer to an immovable object such as a desk to prevent unauthorized removal of the computer. Security Features 13-1 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Pages: 22 Words: 4105 Template - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 100
security slot on the computer. 4. Lock with the key. NOTE: The cable lock can be purchased from Compaq authorized dealers, resellers, and service providers worldwide. 13-2 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 101
turned on until a secret word or code is entered. This prevents unauthorized access power-on password. Therefore, Compaq recommends that you record your your poweron password. Therefore Compaq recommends that you record click Set. Security Features 13-3 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 102
/QuickBlank CAUTION: You cannot use the computer if you forget your poweron password. Therefore Compaq recommends that you record your password and put it in a safe place. 13-4 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 103
numbers at the top of the keyboard are not recognized as being the same as the numbers in the embedded numeric keypad. Security Features 13-5 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 104
Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password , refer to the list below. Country Belgian Brazilian Danish French French Canadian English Key Character 13-6 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 105
The new password takes effect the next time you turn on the computer, or resume from Suspend, Hibernation, or QuickLock/QuickBlank. Security Features 13-7 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 106
Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password , refer to the list below. Country Belgian Brazilian Danish French French Canadian English Key Character 13-8 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 107
you forget your power-on password. Therefore, Compaq recommends that you record your password and put cleared. Contact your Compaq authorized dealer, reseller, or service provider for assistance. keyboard and pointing device. Security Features 13-9 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 108
once they have been initiated, enter your power-on password. NOTE: QuickLock on Suspend cannot be initiated from the keyboard. 13-10 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 109
will be prompted to enter your setup password the next time you try to change the computer configuration using Computer Setup. Security Features 13-11 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 110
: You cannot change the computer configuration if you forget your setup password. Record the password and put it in a safe place. 13-12 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 111
to meet specific country requirements. The syntax your keyboard, refer to the list below. Country Belgian Brazilian Danish French French Canadian German Italian Japanese English U.S. English Key Character Security Features 13-13 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 112
you type do not appear on the screen. The new password takes effect the next time you turn on the computer. 13-14 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 113
Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password , refer to the list below. Country Belgian Brazilian Danish French French Canadian English Key Character Security Features 13-15 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 114
. An X indicates that the selected device is disabled. 5. Click OK Æ Exit Æ Save. Changes take effect when you restart the computer. 13-16 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 115
and inaccessible. If the hard drive is inserted into a computer without DriveLock capabilities, you will receive a hard drive error. Security Features 13-17 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 116
your user or master password, contact Compaq customer support for further instructions before proceeding. Establishing DriveLock Protection CAUTION password does not display as you type it. 13-18 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 117
normally. You will be prompted to enter your user password the next time you boot your computer using that hard drive. Security Features 13-19 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 118
drive has been unlocked. To change your password, follow these instructions after you have restarted your computer and entered the current user password again to verify it. 9. Click OK. 13-20 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 119
password again to verify it. 8. Click OK Æ Save Æ Exit. The changes will take place when Computer Setup has been exited normally. Security Features 13-21 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 2:20 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 120
has been unlocked. To change your master password, follow these instructions after you have restarted your computer and entered the current user password again to verify it. 9. Click OK. 13-22 Security Features COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Lorise Fazio Saved by: J Abercrombie Saved - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 121
MANAGEABILITY Intelligent Manageability Overview Intelligent Manageability consists of software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. It provides the following functions: s Asset Management-provides detailed - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 122
retrieve information about the computer via the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners. The following Asset Control information can be retrieved : Jessica Gilbert Saved date: 12/04/98 3:06 PM Part Number: 310296-002 File name: Ch14.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 123
up on the computer display and are simultaneously reported to the network console. NOTE: A battery charging problem alert is reported only on the computer display. s When the computer is disconnected from the network, Gilbert Saved date: 12/04/98 3:06 PM Part Number: 310296-002 File name: Ch14.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 124
software can also be downloaded from the Compaq Web site at www.compaq.com/support/files. You can quickly locate support software for your computer by using the locator browser and Decision Support on the CD-ROM and Compaq Web site. To access support software: s Locator browser-searches for the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 125
picture of the computer hardware configuration and aid in troubleshooting. These utilities also allow you to set custom configures the system for new devices. If you have a configuration problem or want to view or reset configuration settings, you can use Part Number: 310296-002 File name: Ch15.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 126
options appear. 15-2 Computer Setup and Diagnostics Utilities Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:30 PM Part Number: 310296-002 File name: Ch15.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 127
Computer Setup and restores previous settings. s Cancel-Returns to Computer Setup. Using Compaq Utilities Compaq Utilities contain several functions that s Determine if various computer devices are recognized by : J Abercrombie Saved date: 12/08/98 4:30 PM Part Number: 310296-002 File name: Ch15.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 128
you can identify and test your system components: using the Compaq Diagnostics utility or using the Diagnostics for Windows utility. s Use the Compaq Diagnostics utility to identify and test all system devices. s : J Abercrombie Saved date: 12/08/98 4:30 PM Part Number: 310296-002 File name: Ch15.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 129
is incorrect, ensure that any new devices are installed properly. If you do not find an installation problem with a Compaq device not on the list, call your Compaq authorized dealer, reseller, or service provider. NonCompaq devices may not be detected. 9. Select one of the following from the Test - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 130
Windows files 7. Follow the instructions to cycle through the screens, return to the list and choose another item, or print the information. Using the Video Utility To access the video utility, click the Compaq tab in Display Properties (Start Æ Settings Æ Control Panel Æ Display). This utility - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 131
on your computer. However, for an additional cost, you can order a backup of the preinstalled software from Compaq. If an order form is included with your computer, complete the form and return it, or call one of J Abercrombie Saved date: 12/08/98 4:30 PM Part Number: 310296-002 File name: Ch15.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 132
16 chapter TROUBLESHOOTING Troubleshooting Checklist If you encounter a minor problem with the computer or your computer? Failure to exit properly can result in file corruption. s Have you scanned the computer for viruses? Troubleshooting 16-1 Writer: Lorise Fazio Saved by: J Abercrombie Saved - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 133
solutions in the troubleshooting section. If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized service provider or - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 134
Solving Audio Problems Continued Problem Possible Cause Solution External microphone You are using the Adjust volume of speaker using the volume controls on the left side of the computer. Troubleshooting 16-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 135
Solving Battery Problems Problem Possible Cause Computer is beeping The computer has and battery charge entered the Fn+F5 hotkeys to adjust volume for system warning beeps. Continued 16-4 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 136
Solving Battery Problems Continued Problem Possible Cause Solution Battery pack will not Battery pack The battery pack must be completely discharged then recharged to maintain battery gauge accuracy. Troubleshooting 16-5 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 137
Disc Problems Problem CD-ROM fully extended, then remove the CD. Solving Diskette Drive Problems Problem Diskette drive light stays on Possible Cause Diskette is it. Remove diskette and reinsert. Continued 16-6 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/ - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 138
Continued Problem Possible Cause Solution Diskette drive cannot Diskette is not write to a diskette formatted. Diskette is writeprotected. Format the diskette. If you are running Windows 95: 1. From the Windows 95 desktop, double-click on My Computer. 2. Click on 3½ Floppy. 3. Click File - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 139
Drive Problems Continued Problem Possible Cause Solution Diskette drive cannot Diskette is not read a diskette formatted or is formatted incorrectly. If you are running Windows 95: 1. From the Windows 95 desktop, double-click on My Computer. 2. Click on 3½ Floppy 3. Click File Æ Format - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 140
your Compaq authorized dealer, reseller, or service provider or the Compaq Customer Support Center for assistance. CAUTION: Reformatting the hard drive erases all of your files permanently; be sure to make backup diskettes of your information before reformatting the drive. Troubleshooting 16 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 141
Solving Hardware Installation Problems Problem Possible Cause Solution Hardware devices are not working properly The system. allows the system to recognize the new device. 16-10 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 142
Keyboard Problems Problem Embedded keyboard, then turn on the computer. Solving Memory Problems Problem Memory counting during Power-On Self-Test (POST) is and add more memory to the computer, if needed. Troubleshooting 16-11 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 143
Solving Modem (PC Card) Problems Problem Modem loses connection Possible Cause The connection from the phone modem settings after exiting Hibernation or resolving the low-battery condition. Continued 16-12 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 144
) Problems Continued Problem No dial tone Possible Cause Solution Phone service is not connected to the telephone wall jack. Verify service from a dial tone. 5. Type ATHO to hang up. Continued Troubleshooting 16-13 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 145
properly. In such cases, refer to the instructions that came with the PC Card or contact the vendor for more on installing the correct drivers. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. Continued 16-14 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 146
function properly. In such cases, refer to the instructions that came with the PC Card or contact the vendor for more on installing the correct device drivers. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. Continued Troubleshooting 16-15 Writer: Lorise Fazio Saved by - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 147
Problems Continued Problem the PC Card vendor or Compaq Customer Support for assistance. If you are card. Call Compaq Customer Support for a current list of Compaq qualified PC Compaq Customer Support or the PC Card vendor for help with configuration requirements. Continued 16-16 Troubleshooting - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 148
supported by the computer. Solution Load the Microsoft Flash File System. Format the PC Card as you would a diskette. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. Solving Power Problems Problem fully charged battery pack. Troubleshooting 16-17 Writer: Lorise - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 149
Solving Printer Problems Problem Possible Cause Solution Printer will not turn on Printer will not that the printer cable is properly connected to the computer or convenience base. 16-18 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 150
Solving Screen Problems Problem Possible Cause Solution Characters on computer display are dim application that supports the popup video mode. If the popups do not display correctly, exit your application and press the hotkeys again to invoke the popup windows. Continued Troubleshooting 16-19 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 151
Solving Screen Problems Continued Problem Possible Cause Screen is blank and no lights are on Screen is Display Type and reselect your display type, then restart the computer. 16-20 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296- - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 152
Compaq Customer Support for help with memory optimization. Using Windows Notepad, add the application directory with the full path name to the AUTOEXEC.BAT file. Solving Pointing Device Problems Problem the Add New Hardware wizard. Continued Troubleshooting 16-21 Writer: Lorise Fazio Saved by: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 153
Solving Pointing Device Problems Continued Problem Possible Cause Device driver is loaded but pointing device does Enter. Select the correct mouse hardware, and press Enter. 16-22 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296-002 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 154
communicate with another computer Solving Infrared Problems Possible Cause Solution The required software is There is a parity conflict. Select the same parity setting for both computers. Continued Troubleshooting 16-23 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 155
Solving Infrared Problems Continued Problem Possible Cause Solution Cannot transmit data Infrared port does not as wireless headphones and other audio devices away from the infrared connections. 16-24 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 156
USB Problems Problem in lower tiers do not work During startup, only two tiers are supported by the USB connector. These tiers can include no more than two will not function until the operating system has been booted. Troubleshooting 16-25 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 157
If you cannot solve a problem using the troubleshooting tips in Chapter 16 and the online troubleshooting help, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 15 to run the Compaq diagnostics utilities and have the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 158
and Africa" for countries in those regions Country Code Telephone Number Argentina General Information Technical Support Fax Australia General Information Customer Service Technical Support Support Fax +43 01-7956-7700 +43 01-7956-7700 +43 01-7956-7999 Continued A-2 Compaq Customer Support - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 159
Support Chile General Information Technical Support China General Information Technical Support Customer Response Center BBS PaqFax Verification Center Management Service Center Country Code 3399 ext. 5873 Continued Compaq Customer Support A-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12 - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 160
Country Code Colombia General Information +57 Technical Support +57 Czech Republic General Information +420 Technical Support +420 Denmark General Information +45 Technical Support /min.) Continued A-4 Compaq Customer Support Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/ - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 161
Support* Windows 95 Support* Order Software Backup * FaxStation Country Code Telephone Number +30 1 6141-371 +30 1 6141-370 +852 +852 +852 -28681600 -90116633 -28671648 +36 1-457-3650 +36 1-457-3680 Info.hu@compaq Continued Compaq Customer Support A-5 Writer: Lorise Fazio Saved by: - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 162
Support PaqFax Netherlands General Information Technical Support* Fax* New Zealand General Information Technical Support Customer Support Center Norway General Information Technical Support Fax Country Code Continued A-6 Compaq Customer Support Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/ - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 163
Technical Support Fax Spain General Information Technical Support Fax Sweden General Information Technical Support* Fax Country Code Telephone per call) +46 8 587-711 43 Continued Compaq Customer Support A-7 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:51 PM - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 164
Support (German) Technical Support (French) Taiwan General Information Technical Support Battery Pack Recycling* Venezuela General Information Technical Support Country Code +41 +41 +886 +886 +66 -2-953-9705 A-8 Compaq Customer Support Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/ - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 165
continued safe and reliable operation, the products listed below should be used only with the Compaq PP2010 agency series of computers. Product Agency Series Number Notebook CPUs PP2010 Lithium Ion : 8 Words: 1344 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Appb.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 166
if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the 310296-002 File name: Appb.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 167
to this declaration, please write Compaq Computer Corporation P. O. Box 692000, Mail Stop 530113 Houston TX 77269-2000 or call Compaq Product Information Center Technical Support 1-800-345-1518 1-800-OKCOMPAQ Abercrombie Saved date: 12/08/98 10:38 AM Part Number: 310296-002 File name: Appb.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 168
Compaq monitors that bear the "GS" approval mark. The Compaq Series PP2010 computers in a stand-alone mode are the airline. Energy Star Compliance The Compaq PP2010 agency series of computers are the EPA. As an Energy Star Partner, Compaq Computer Corporation has determined the product meets the - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 169
Compaq partners, or their agents. Power Cords If you were not provided with a power cord for your computer or for an AC power accessory intended for use with your computer, you should purchase a power cord that is approved for use in your country contact your Compaq authorized service provider. - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 170
supply is for IEC 950 products only. Laser Safety All Compaq systems equipped with laser products comply with appropriate safety standards, than those specified herein or in the laser product installation guide may result in hazardous radiation exposure. This system is -002 File name: Appb.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 171
Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because Saved by: Johnnie Abercrombie Saved date: 12/08/98 10:38 AM Part Number: 310296-002 File name: Appb.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 172
C-1 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:45 PM Pages: 2 Words: 393 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Appc.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 173
computer or expansion base. Avoid touching connector pins. If installation instructions direct you to unplug the computer or expansion base, unplug or assistance with product installation, contact your Compaq authorized dealer, reseller, or service provider. C-2 Electrostatic Discharge Writer: Lorise - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 174
km 0 to 9.14 km NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The Compaq Armada operates well within this range of temperatures. Rated Input Voltage (AC adapter and M35EU) 100-240 Template: c:\template\ref\ref.dot Part Number: 310296-002 File name: Appd.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 175
special keys caring for computer, 12-1 CD-ROM drive inserting compact disc into, 7-8 problems. See troubleshooting removing compact discs from, 7-10 charge level, 4-3 charge sequence, 4-2 Index I-1 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 176
problems. See troubleshooting display latches location of. See components, front docking connector location of. See components, rear I-2 Index COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/07/98 2:03 PM Part Number: 310296-001 File name - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 177
See troubleshooting Hibernation disabling, 5-8 enabling, 5-7 exiting, 5-7 initiating, 5-7 using, 5-6 hotkeys quick reference, 3-4 using, 3-4 Index I-3 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/07/98 2:03 PM Part Number: 310296-001 File - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 178
devices problems. See troubleshooting infrared See external devices problems. See troubleshooting keyboard/mouse expansion boards, 11-2 problems. See troubleshooting removing expansion boards, 11 , 7-3 MultiBay weight saver, 7-5 I-4 Index COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 179
problems. See troubleshooting monitor connecting external. See external devices mouse connecting external. See external devices MS-DOS, 5-1 MultiBay inserting devices into, 7-5 removing devices from, 7-7 supported keyboard problems. See troubleshooting Index I-5 COMPAQ CONFIDENTIAL - - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 180
leaving on computer, 5-1 problems. See troubleshooting restarting computer, 5-2 turning devices problems. See troubleshooting problem solving. See troubleshooting product cable lock, 13-2 using Quick Controls, 13-9 I-6 Index COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 181
-19 software application problems, 16-21 USB problems, 16-25 turning on computer. See power typographical conventions, xiii Index I-7 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by: J Abercrombie Saved date: 12/07/98 2:03 PM Part Number: 310296-001 File name: Index.doc - Compaq 310300-006 | Compaq Armada 3500 Series Reference Guide - Page 182
problems. See troubleshooting USB connector location of. See components, left side user password. See DriveLock utilities boot sequencing, 7-8, 15-7 running Compaq components, left side Z Zoomed Video. See PC Cards I-8 Index COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: J Abercrombie Saved by:
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