Compaq 310300-006 Compaq Armada 3500 Series Reference Guide - Page 152

Solving Software Application Problems Most software application or installation problems occur as a result of one or more of the following: s The application was not installed correctly. s Memory was not allocated correctly. s A conflict exists between applications. Solving Software Application Problems Problem Possible Cause Insufficient memory to There is not enough run application memory for the application. Solution Check the documentation that came with the software for memory requirements and install additional memory, if needed. Cannot run application from current directory The application has not been added to the path statement in the AUTOEXEC.BAT file. Call Compaq Customer Support for help with memory optimization. Using Windows Notepad, add the application directory with the full path name to the AUTOEXEC.BAT file. Solving Pointing Device Problems Problem External pointing device is not working Internal pointing device is not working Possible Cause Solution The external pointing Press the suspend button device was connected to initiate Suspend. Press to the computer while the suspend button again the computer was on. to exit Suspend. This allows the computer to recognize the pointing device. Incorrect or no device Install the correct device driver is installed. driver using the Add New Hardware wizard. Continued Troubleshooting 16-21 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296-002 File name: Ch16.doc