Compaq 310300-006 Compaq Armada 3500 Series Reference Guide - Page 143

Solving Modem PC Card Problems

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Solving Modem (PC Card) Problems Problem Modem loses connection Possible Cause The connection from the phone line to the modem is loose. Call Waiting has not been disabled. Hibernation was initiated or a lowbattery condition occurred. Solution Disconnect, then reconnect the phone cable. Reestablish connection. To disable Call Waiting: 1. Click Start, Control Panel, double-click Modems. 2. From the General tab of the Modems Properties page, click Dialing Properties. 3. From the My Location tab of the Dialing Properties page, check the box labeled "This location has call waiting." Then select *70, 70#, or 1170 from the drop-down list to disable call waiting for your dialing area. Restart the communications software to restore the original modem settings after exiting Hibernation or resolving the low-battery condition. Continued 16-12 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296-002 File name: Ch16.doc

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16-12
Troubleshooting
Writer: Lorise Fazio
Saved by: J Abercrombie
Saved date: 12/08/98 4:55 PM
Part Number: 310296-002
File name: Ch16.doc
Solving Modem (PC Card) Problems
Problem
Possible Cause
Solution
Modem loses
connection
The connection from
the phone line to the
modem is loose.
Disconnect, then
reconnect the phone
cable. Reestablish
connection.
Call Waiting has not
been disabled.
To disable Call Waiting:
1. Click Start, Control
Panel, double-click
Modems.
2. From the General tab
of the Modems
Properties page, click
Dialing Properties.
3. From the My Location
tab of the Dialing
Properties page,
check the box labeled
“This location has call
waiting.” Then select
*70, 70#, or 1170 from
the drop-down list to
disable call waiting for
your dialing area.
Hibernation was
initiated or a low-
battery condition
occurred.
Restart the
communications
software to restore
the original modem
settings after exiting
Hibernation or resolving
the low-battery condition.