Compaq 310300-006 Compaq Armada 3500 Series Reference Guide - Page 149

Solving Printer Problems

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Solving Printer Problems Problem Possible Cause Solution Printer will not turn on Printer will not print The cables may not Ensure that the cables are be connected properly properly connected and or the printer is that the power plug is unplugged. connected to an electrical outlet. Printer is not turned Turn on the printer. on. Printer is not online. Set the printer to online. The printer drivers for If you are running the application are not Windows 95, install the installed. necessary printer drivers using the Add New Hardware wizard. If you are running Windows NT, from the Windows desktop, double- click My Computer. Double-click Control Panel. Then double-click Printers to install the necessary printer drivers. Printer is offline Paper tray is empty. Printer prints garbled Correct printer drivers information are not installed. Fill the paper tray with paper. Set the printer to online. Install the correct printer drivers. Cables are not connected properly. Ensure that the printer cable is properly connected to the computer or convenience base. 16-18 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296-002 File name: Ch16.doc

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16-18
Troubleshooting
Writer: Lorise Fazio
Saved by: J Abercrombie
Saved date: 12/08/98 4:55 PM
Part Number: 310296-002
File name: Ch16.doc
Solving Printer Problems
Problem
Possible Cause
Solution
Printer will not turn
on
The cables may not
be connected properly
or the printer is
unplugged.
Ensure that the cables are
properly connected and
that the power plug is
connected to an electrical
outlet.
Printer will not print
Printer is not turned
on.
Turn on the printer.
Printer is not online.
Set the printer to online.
The printer drivers for
the application are not
installed.
If you are running
Windows 95, install the
necessary printer drivers
using the Add New
Hardware
wizard.
If you are running
Windows NT, from the
Windows desktop, double-
click My Computer.
Double-click Control
Panel. Then double-click
Printers to install the
necessary printer drivers.
Printer is offline
Paper tray is empty.
Fill the paper tray with
paper. Set the printer to
online.
Printer prints garbled
information
Correct printer drivers
are not installed.
Install the correct printer
drivers.
Cables are not
connected properly.
Ensure that the printer
cable is properly
connected to the computer
or convenience base.