Compaq 6910p ProtectTools - Windows Vista and Windows XP - Page 74

Short description Details Solution An intermittent encrypt and decrypt error occurs: The process cannot access the file because it is being used by another process. This is an extremely intermittent error during file encryption or decryption which occurs because the file is being used by another process, even though that file or folder is not being processed by the operating system or other applications. To resolve the failure: 1. Restart the system. 2. Log off. 3. Log back on. Data loss in removable storage occurs if the storage media is removed prior to completing the new data generation or transfer. Removing storage media such as a MultiBay hard drive still shows PSD availability and does not generate errors while adding/modifying data to the PSD. After the system is restarted, the PSD does not reflect file changes that occurred while the removable storage was unavailable. Do not remove a PSD before data generation or transfer is complete. This issue is only experienced if the user accesses the PSD, then removes the hard drive before completing new data generation or transfer. If the user attempts to access the PSD when the removable hard drive is not present, an error message is displayed stating that the device is not ready. During uninstall, if the user has not initialized the Basic User and opens the Administration tool, the Disable option is not available and Uninstaller will not continue until the Administration tool is closed. The user has the option of uninstalling either without disabling the TPM or by first disabling the TPM (through the Administration tool), and then uninstalling. Accessing the Administration tool requires Basic User Key initialization. If basic initialization has not occurred, all options are inaccessible to the user. The Administration tool is used for disabling the TPM chip, but that option is not available unless the Basic User Key has already been initialized. If it has not been initialized, select OK or Cancel to continue with the uninstallation. Since the user has explicitly chosen to open the Administration tool (by clicking Yes in the dialog box prompting Click Yes to open Embedded Security Administration tool), uninstall waits until the Administration tool is closed. If the user clicks No in that dialog box, the Administration tool does not open at all and uninstall proceeds. Intermittent system lockup occurs after creating PSD on 2-user accounts and using fast-user-switching in 128-MB system configurations. The system may lock up with a black screen and nonresponding keyboard and mouse instead of showing welcome (logon) screen when using fast-switching with minimal RAM. The root cause is suspected to be a timing issue in low memory configurations. Integrated graphics uses UMA architecture taking 8 MB of memory, which leaves only 120 MB available to the user. The error is generated when this 120 MB is shared by both users who are logged on and are fast-userswitching. The workaround is to reboot the system and increase memory configuration (HP does not ship 128-MB configurations with security modules). EFS User Authentication The EFS User Authentication password This is by design-to avoid issues with Microsoft EFS, (password request) times reopens after the user clicks OK or the a 30-second watchdog timer was created to generate out with access denied. system exits Standby. the error message). Minor truncation during setup of Japanese is observed in functional descriptions. Functional descriptions during custom setup option during installation wizard are truncated. HP will correct this in a future release. EFS Encryption works By allowing the prompt for User without a password being password to time out, encryption is still typed in the prompt. available on a file or folder. The ability to encrypt does not require password authentication, since this is a feature of the Microsoft EFS encryption. Decryption will require the user password to be supplied. 68 Chapter 8 Troubleshooting ENWW