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Compaq Presario 1100 Compaq Evo Notebook N1010v Series and Compaq Presario 110 - Page 99

In Control Panel, open Phone and Modem Options. Select the modem and click

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Page 99 highlights

Troubleshooting and Maintenance Troubleshooting Your Computer • If you're in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone. • If you have call-waiting, disable it-your telephone company can provide instructions. If the modem dials but doesn't connect • Make sure you're using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. • Try another telephone line, preferably one normally used for a fax machine or modem. • The modem at the other end may have a problem. Try dialing to a different modem. • Try disabling error correction and data compression. If the modem isn't detected • Check the modem setup. In Control Panel, open Phone and Modem Options. Check the COM port. • Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. • If you're running fax software using fax Class 2, try using Class 1. If the modem dials but you can't hear it • If your model has an audio mute light, make sure it is turned off. If it's on, press the audio mute button. • Check the speaker volume setting. • In Control Panel, open Phone and Modem Options. Select the modem and click Properties, and then check the volume setting on the General tab. If the modem connects, but transferred data is bad • In Control Panel, open Phone and Modem Options. Make sure the parity, speed, word length, and stop bits match on sending and receiving modems. • Try disabling error correction and data compression. 104 Reference Guide

Section	Page
Notice	2
Important Safety Information	3
Software Product License Agreement	3
Contents	6
Getting Started with Your Notebook	10
Taking Inventory	11
What’s in the box?	11
To buy accessories	12
To find more information	12
Identifying Parts of the Computer	13
Front View	13
Back View	14
Bottom View	15
Status Lights	16
Setting Up Your Computer	18
Step 1: Install the battery	18
Step 2: Connect AC power	20
Step 3: Connect a phone line	21
Step 4: Turn on the computer	22
Step 5: Set up Windows	22
To connect to the Internet	23
What to do next	23
Basic Operation	24
Operating Your Computer	25
To turn the computer on and off	25
To reset the computer	26
To change the boot device	27
To use the touch pad	27
To use the Fn hot keys	29
To use the One-Touch buttons	30
To use the Windows and Applications keys	31
To use the embedded keypad	31
To use the ALT GR key	32
To adjust the display	32
To adjust the volume	33
Using CDs or DVDs	34
To insert or remove a CD or DVD	34
To play DVD movies	35
To create or copy CDs	35
Securing Your Computer	36
To set up password protection	36
To lock your computer	37
To attach a security cable	37
To protect against viruses	38
To lock the hard disk drive	39
Taking Care of Your Computer	40
To protect your hard disk drive	40
To maintain your computer	40
To safeguard your data	41
To extend the life of the display	41
To clean your computer	42
Batteries and Power Management	43
Managing Power Consumption	44
How the computer manages power automatically	44
To manage power manually	46
Using Battery Power	47
To check battery status	47
To respond to a low-battery warning	48
To recharge the battery	48
To get the most from your batteries	48
Modem and Network Connections	50
Using the Modem	51
To connect the modem	52
To connect to the Internet	53
To disconnect from the Internet	54
To dial in to a network	54
To change your modem settings	55
To send and receive e-mail	56
To send and receive faxes	57
Connecting to a LAN	58
To connect to a LAN	58
Making Wireless Network Connections	59
To prepare for connections	59
To turn wireless communication on and off	61
Making Wireless Bluetooth Connections	63
To turn Bluetooth communication on and off	63
To prepare for Bluetooth connections	65
To send or receive files using Bluetooth	66
To connect to a Bluetooth printer or serial device	67
To make a dial-up connection via a Bluetooth phone	68
Add-On Devices	69
Connecting PC Cards	70
To insert or remove a PC Card	70
Connecting External Devices	72
To identify connectors for external devices	72
To connect a printer or other parallel device	74
To connect an external keyboard or mouse	74
To connect a USB device	74
To connect an audio device	75
To use an external monitor	76
To use a TV set as a monitor	77
To connect an IEEE 1394 device	78
To connect a serial device	78
To connect an infrared device	79
To use a port replicator	80
Installing Additional RAM	83
To install a RAM expansion module	83
To remove a RAM expansion module	84
Replacing the Hard Disk Drive	85
To replace the hard disk drive	85
To replace the hard disk drive holder	86
To prepare a new hard disk drive	87
Troubleshooting and Maintenance	88
Troubleshooting Your Computer	89
Audio Problems	89
CD-ROM and DVD Problems	90
Display Problems	92
Hard Disk Drive Problems	93
Heat Problems	94
Infrared Problems	94
Keyboard and Pointing Device Problems	95
LAN Problems	96
Memory Problems	97
Modem Problems	98
PC Card (PCMCIA) Problems	100
Performance Problems	101
Port Replicator Problems	102
Power and Battery Problems	103
Printing Problems	105
Serial, Parallel, and USB Problems	106
Startup Problems	107
Wireless Problems	108
Testing the Hardware	111
To run the e-Diagtools diagnostic test	111
Configuring the Computer	113
To run the BIOS Setup utility	113
Reinstalling and Updating Software	117
To recover the factory installation of your hard disk	117
To replace a damaged QuickRestore System Recovery CD	118
To update the BIOS	118
To update Windows drivers	119
Support and Service	120
Getting Assistance for Your Computer	121
To get help from the Web	121
To get support or service	121
To receive repair service	123
To prepare your computer for shipment	124
Limited Warranty Statement	125
Reference Information	127
Hardware Specifications	128
Modem Reference Information	131
Modem Reference (Conexant)	131
Safety Information	138
Power Cords	138
Ergonomics	139
Battery Safety	139
Laser Safety	140
LED Safety	140
Mercury Safety	141
Exposure to Radio Frequency Radiation	141
Regulatory Information	142
U.S.A.	142
Canada	144
European Union	145
Japan	147
New Zealand	148
Russia	149
International	149