Compaq Presario SR1000 PC Troubleshooting Guide - Page 13

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Cannot create (burn) a disc. (continued) Cannot add data to a DVD. Cannot play a music CD on a stereo. Titles of music tracks do not appear on the CD. An error message appears when capturing video. Cannot play a DVD movie on a DVD player. Possible cause Problem with PC operation. Wrong recording option being used. Problem with disc. Problem with file type. Not connected to Internet. Solution • Some recording software does not let you add a track if it exceeds the available space on your disc. You can make space available by removing one or more tracks from the list before recording the files to disc. • Close all software programs and windows before recording. • Make sure you have enough space available on your hard disk drive to store a temporary copy of the content. • If you are on a network, copy the files from a network drive to your hard disk drive first, and then record them to disc. • Enable Direct Memory Access (DMA) on your PC. • Restart the PC and try again. Make sure you set the correct recording option. • Use a CD-R, not a CD-RW disc. • Try a different brand of disc, or check to see if the brand of disc works with your stereo. Refer to the documentation that came with your stereo or player and check the manufacturer's Web site. • Use a CD instead of a DVD. Audio files on a DVD can be played on your PC, but you cannot create a music DVD to be played in a home CD player. Convert .mp3 or .wma audio files to .wav or .cda music files before recording. The PC must be connected to the Internet for the artist, title, and track information to appear when playing your music CDs. Note that this information is not recorded on the disc. Video capture device not selected. Movie recorded using wrong file format. Problem with recording method. You may need to select the capture device if your PC has both an analog and a digital video capture device. Refer to the Help menu in the video capturing program to find out how to change the video device selection. Your DVD player cannot play video files recorded onto the DVD as data files. To play a movie properly, use a video recording program such as WinDVD. Some video files can be viewed on a PC, but not on a home DVD video player. PC Troubleshooting Guide 9