Dell Alienware 25 Gaming AW2523HF Alienware AW2523HF Monitor Users Guide - Page 59

Common problems, Common, Symptoms, What You, Experience, Possible Solutions

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms What You Experience Possible Solutions No Video/ No picture Power LED off • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed. • Ensure that the correct input source is selected in the Input Source menu. No Video/ No picture or Power LED on no brightness • Increase brightness and contrast controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected in the Input Source menu. Missing Pixels LCD screen has • Turn off the monitor and turn it on again. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines Stuck-on Pixels LCD screen has • Turn off the monitor and turn it on again. bright spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines Brightness Problems Picture too dim • Reset the monitor to factory settings. or too bright • Adjust brightness and contrast controls via OSD. Safety Related Visible signs Issues of smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately. Troubleshooting | 59

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Troubleshooting
|
59
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/
Power LED off
No picture
• Ensure that the video cable connecting
the monitor and the computer is properly
connected and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is pressed.
• Ensure that the correct input source is selected
in the
Input Source
menu.
No Video/
Power LED on
No picture or
no brightness
• Increase brightness and contrast controls via
OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video
cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected
in the
Input Source
menu.
Missing Pixels
LCD screen has
spots
•
Turn off the monitor and turn it on again.
•
Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
Stuck-on Pixels
LCD screen has
bright spots
•
Turn off the monitor and turn it on again.
•
Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
Brightness
Problems
Picture too dim
or too bright
• Reset the monitor to factory settings.
• Adjust brightness and contrast controls via
OSD.
Safety Related
Issues
Visible signs
of smoke or
sparks
• Do not perform any troubleshooting steps.
• Contact Dell immediately.