Dell Alienware 25 Gaming AW2523HF Alienware AW2523HF Monitor Users Guide - Page 62

Universal Serial Bus (USB) specific problems, Specific, Symptoms, What You, Experience

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Universal Serial Bus (USB) specific problems Specific Symptoms USB interface is not working Super speed USB 3.0 interface is slow Wireless USB peripherals stop working when a USB 3.0 device is plugged in What You Experience Possible Solutions USB peripherals are not working • Check that your display is turned ON. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Turn off your monitor and turn it on again. • Restart your computer. • Certain USB devices such as portable hard drives require higher power source; connect the drive to the computer directly. Super speed USB 3.0 peripherals working slowly or not working at all • Check that your computer is USB 3.0-capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Restart your computer. Wireless USB • Increase the distance between the USB 3.0 peripherals peripherals and the wireless USB receiver. responding • Position your wireless USB receiver as close as slowly or only possible to the wireless USB peripherals. working as • Use a USB-extender cable to position the the distance wireless USB receiver as far away as possible between itself from the USB 3.0 port. and its receiver decreases 62 | Troubleshooting

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Troubleshooting
Universal Serial Bus (USB) specific problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface
is not working
USB
peripherals are
not working
• Check that your display is turned ON.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals (downstream
connector).
•
Turn off your monitor and turn it on again.
• Restart your computer.
• Certain USB devices such as portable hard
drives require higher power source; connect
the drive to the computer directly.
Super speed
USB 3.0
interface is
slow
Super speed
USB 3.0
peripherals
working slowly
or not working
at all
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB
port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals (downstream
connector).
• Restart your computer.
Wireless USB
peripherals
stop working
when a USB
3.0 device is
plugged in
Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases
• Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the USB 3.0 port.