Dell Alienware 25 Gaming AW2523HF Alienware AW2523HF Monitor Users Guide - Page 60

Common Symptoms Intermittent Problems HDR Problems Missing Color Wrong Color Image retention from a static image left on the monitor for a long period of time What You Experience Possible Solutions Monitor • Ensure that the video cable connecting the malfunctions on monitor to the computer is connected properly & off and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature (see Self- test) check to determine if the intermittent problem is flagged in the self-test mode. Cannot set • Ensure your computer or graphics solution GFX solution meets the minimum requirement for HDR into HDR mode playback and install the latest software drivers after switching for the graphics card. into Desktop/ • Ensure that the HDMI 2.0 cable that comes Movie HDR/ with the package is used. Game HDR • If the above steps fail, choose the resolution Presets 1920 x 1080 from the Display Properties to force the proper HDR signaling. Picture missing color • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Picture color not good • Change the settings of the Preset Modes in the Game menu OSD depending on the application. • Adjust the Gain/Offset/Hue/Saturation values under Game1/Game 2/Game 3 in the Game menu OSD. • Change the Input Color Format to RGB or YCbCr/YPbPr in the Display menu OSD. • Run the built-in diagnostics. Faint shadow from the static image displayed appears on the screen • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting. • Alternatively, use a dynamically changing screensaver. 60 | Troubleshooting