Dell Alienware 25 Gaming AW2523HF Alienware AW2523HF Monitor Users Guide - Page 61

Product specific problems Problem What you experience Possible solutions Screen image is Image is centered too small on screen, but does not fill entire viewing area • Check the Aspect Ratio setting in the Display menu OSD. • Reset the monitor to factory settings. Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen • Turn off the monitor, unplug the power cable, plug it back, and then turn on the monitor. No Input Signal No picture, the LED • Check the signal source. Ensure the when user light is white computer is not in the power saving controls are mode by moving the mouse or pressing pressed any key on the keyboard. • Check whether the signal cable is plugged in properly. Connect the signal cable again, if necessary. • Reset the computer or video player. The picture The picture cannot does not fill the fill the height or entire screen width of the screen • Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. • Run the built-in diagnostics. No image when using DP connection to the PC Black screen • Verify which DP standard (DP 1.1a or DP 1.4) your graphics card is certified to. Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.4 monitors. Loss of functionality or abnormal behavior with legacy devices on HDMI2.0 connection Missing option or unable to turn on HDR under Windows Display Setting; Loss of audio or unable to detect audio device; Loss of visual while playing a video • Ensure the graphic card drivers are updated with latest version from the manufacturer's website. • In the absence of possible solutions, follow these steps to improve compatibility with legacy devices. • Go to OSD menu, under Input Source (HDMI 1/HDMI 2) selection, press and hold joystick key for 8 sec, Select Yes to prompt. Repeat steps to restore back to normal. Troubleshooting | 61