Dell Dimension 2300 Dell Dimension 2300 Owner's Manual - Page 36

Phone and Modem Options

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www.dell.com | support.dell.com CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. U S E A D I F F E R E N T T E L E P H O N E L I N E - If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S - Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS® - 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) - See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click your connection type to highlight it. 4 Click the Dialing Rules tab, and then click Edit. 5 Click the To Disable Call Waiting box to place a checkmark in it. 6 Select the disable code from the drop-down menu (for example, *70). 7 Click Apply, and then click OK. 36 So l vi n g Pro b l em s

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36
Solving Problems
www.dell.com | support.dell.com
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
—
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack.
U
SE
A
DIFFERENT
TELEPHONE
LINE
—
If you are using a line that is 3 m
(10 ft) or more in length, try a shorter one.
R
UN
THE
M
ODEM
H
ELPER
DIAGNOSTICS
—
Click the
Start
button, point
to
All
Programs
, and then click
Modem Helper
. Follow the instructions on the
screen to identify and resolve modem problems. (Modem Helper is not available
on all computers.)
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
®
—
1
Click the
Start
button, and then click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
T
URN
OFF
CALL
WAITING
(
CATCH
-
PHONE
)—
See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1
Click the
Start
button, and then click
Control Panel.
2
Click
Printers and Other Hardware
, and then click
Phone and Modem
Options.
3
Click your connection type to highlight it.
4
Click the
Dialing Rules
tab, and then click
Edit
.
5
Click the
To Disable Call Waiting
box to place a checkmark in it.
6
Select the disable code from the drop-down menu (for example, *70).
7
Click
Apply
, and then click
OK
.