Dell Inspiron 620 Setup Guide - Page 56

Returning Items for Repair Under Warranty or for Credit

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Getting Help Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows: NOTE: Before you return the product to Dell, ensure that you back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and media cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return. 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 57. 54 2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of the Diagnostics Checklist (see "Diagnostic Checklist" on page 56), indicating the tests that you have run and any error messages reported by Dell Diagnostics (see "Dell Diagnostics" on page 39). 4. Include any accessories that belong with the item(s) being returned (AC adapter cable, software, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. NOTE: Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

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54
Getting Help
Returning Items for
Repair Under Warranty or
for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE:
Before you return the product to
Dell, ensure that you back up any data
on the hard drive(s) and on any other
storage device in the product. Remove
any and all confidential, proprietary
and personal information, as well as
removable media, such as CDs and media
cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that
may be included with your return.
1.
Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 57.
2.
Include a copy of the invoice and a letter
describing the reason for the return.
3.
Include a copy of the Diagnostics Checklist
(see “Diagnostic Checklist” on page 56),
indicating the tests that you have run and any
error messages reported by Dell Diagnostics
(see “Dell Diagnostics” on page 39).
4.
Include any accessories that belong with
the item(s) being returned (AC adapter
cable, software, guides, and so on) if the
return is for credit.
5.
Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE:
You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of
loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not
accepted.
NOTE:
Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.