Dell Inspiron 620 Setup Guide - Page 58

Diagnostic Checklist, Service Tag and Express Service Code

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Getting Help Diagnostic Checklist • Name: • Date: • Address: • Phone number: • Service Tag and Express Service Code (located on a label at the back of the computer): • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you connected to a network? Yes/No • Network, version, and network adapter: • Programs and versions: See your operating system documentation to determine the contents of the computer's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: 56

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56
Getting Help
Diagnostic Checklist
•
Name:
•
Date:
•
Address:
•
Phone number:
•
Service Tag and Express Service Code
(located on a label at the back of the
computer):
•
Return Material Authorization Number
(if provided by Dell support technician):
•
Operating system and version:
•
Devices:
•
Expansion cards:
•
Are you connected to a network? Yes/No
•
Network, version, and network adapter:
•
Programs and versions:
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•
Error message, beep code, or diagnostic
code:
•
Description of problem and
troubleshooting procedures you
performed: