Dell Inspiron One19 Dell™ Technology Guide - Page 334

AutoTech Service Dell's automated support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 337. Automated Order-Status Service To check on the status of any Dell products you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recorded message prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 337. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For information on the telephone number to call for your region, see "Contacting Dell" on page 337. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For information on the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 337. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For information on the telephone number to call for your region, see "Contacting Dell" on page 337. 2 Include a copy of the invoice and a letter describing the reason for the return. 334 Getting Help