Dell Latitude D620 ATG User's Guide - Page 39

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Back to Contents Page Getting Help Dell™ Latitude™ ATG D620 User's Guide Obtaining Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Obtaining Assistance CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1. Complete the procedures in Troubleshooting. 2. Run the Dell Diagnostics. 3. Make a copy of the Diagnostics Checklist and fill it out. 4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. 5. If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell). NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the support service, see Support Service. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Online Services You can learn about Dell products and services at the following websites: www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la/ (Latin American countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: l Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Dell Support e-mail addresses [email protected] [email protected] [email protected] (Latin America and Caribbean countries only) [email protected] (Asian/Pacific countries only)

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Back to Contents Page
Getting Help
Dell™ Latitude™ ATG D620 User's Guide
Obtaining Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Obtaining Assistance
1.
Complete the procedures in
Troubleshooting
.
2.
Run the
Dell Diagnostics
.
3.
Make a copy of the
Diagnostics Checklist
and fill it out.
4.
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for help with installation and troubleshooting procedures.
5.
If the preceding steps have not resolved the problem, contact Dell (see
Contacting Dell
).
NOTE:
Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the support service, see
Support Service
.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can learn about Dell products and services at the following websites:
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la/
(Latin American countries)
www.dell.ca
(Canada only)
You can access Dell Support through the following websites and e-mail addresses:
l
Dell Support websites
support.dell.com
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
l
Dell Support e-mail addresses
[email protected] (Latin America and Caribbean countries only)
(Asian/Pacific countries only)
CAUTION:
If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.