Dell Latitude E5500 View - Page 31

MediaDirect™ cannot verify the Digital Rights Management DRM - hard drive replacement

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HA R D - D I S K D R I V E R E A D F A I L U R E - The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36). INSERT BOOTABLE MEDIA - The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See your Service Manual at support.dell.com for more information. K E Y B O A R D C L O C K L I N E F A I L U R E - For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). K E Y B O A R D C O N T R O L L E R F A I L U R E - For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). K E Y B O A R D D A T A L I N E F A I L U R E - For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). K E Y B O A R D S T U C K KEY F A I L U R E - For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T - Dell™ MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 36). MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. Troubleshooting 31

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Troubleshooting
31
H
ARD
-
DISK
DRIVE
READ
FAILURE
—
The hard drive may be defective. Shut
down the computer, remove the hard drive (see your
Service Manual
at
support.dell.com
), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics
(see "Dell Diagnostics
" on page 36
).
I
NSERT
BOOTABLE
MEDIA
—
The operating system is trying to boot to
nonbootable media, such as a floppy disk or CD. Insert bootable media.
I
NVALID
CONFIGURATION
INFORMATION
-
PLEASE
RUN
S
YSTEM
S
ETUP
P
ROGRAM
—
The system configuration information does not match the
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program. See your
Service Manual
at
support.dell.com
for more information.
K
EYBOARD
CLOCK
LINE
FAILURE
—
For external keyboards, check the cable
connection. Run the Keyboard Controller
test in the Dell Diagnostics (see
"Dell Diagnostics
" on page 36).
K
EYBOARD
CONTROLLER
FAILURE
—
For external keyboards, check the cable
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see
"Dell Diagnostics
" on page 36).
K
EYBOARD
DATA
LINE
FAILURE
—
For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics
" on page 36).
K
EYBOARD
STUCK
KEY
FAILURE
—
For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key
test in the Dell Diagnostics
(see
"Dell Diagnostics
" on page 36).
L
ICENSED
CONTENT
IS
NOT
ACCESSIBLE
IN
M
EDIA
D
IRECT
—
Dell™
MediaDirect™ cannot verify the Digital Rights Management (DRM)
restrictions on the file, so the file cannot be played (see
"Dell Diagnostics
" on
page 36).
M
EMORY
ADDRESS
LINE
FAILURE
AT
ADDRESS
,
READ
VALUE
EXPECTING
VALUE
—
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your
Service Manual
at
support.dell.com
for more information.