Dell Latitude E5500 View - Page 40

Lockups and Software Problems

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IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 36). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown. TURN THE COMPUTER OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding END THE PROGRAM - 1 Press simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding, and click End Task. 40 Troubleshooting

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40
Troubleshooting
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
—
•
Reseat the memory modules (see
your
Service Manual
at
support.dell.com
) to ensure that your computer is successfully
communicating with the memory.
•
Ensure that you are following the memory installation guidelines (see
your
Service Manual
at
support.dell.com
).
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 20.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 36).
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding, and click
End
Task
.