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Dell XPS M1330 Owner's Manual - Page 173

Dell Technical Support Policy (U.S. Only), Definition - docking station

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Appendix Dell Technical Support Policy (U.S. Only) Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2. 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. 2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer's service contract. Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, etc). Dell-installed peripherals include any internal expansion cards, or Dellbranded module bay or ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included. Appendix 173

Section	Page
Dell™ XPS™ M1330	1
Finding Information	13
About Your Computer	19
Determining Your Computer’s Configuration	19
Front View	20
Left Side View	24
Right Side View	26
Back View	28
Bottom View	29
Setting Up Your Computer	31
Connecting to the Internet	31
Setting Up Your Internet Connection	32
Transferring Information to a New Computer	33
Microsoft Windows Easy Transfer	33
Setting Up a Printer	33
Printer Cable	34
Connecting a USB Printer	34
Power Protection Devices	35
Surge Protectors	35
Line Conditioners	36
Uninterruptible Power Supplies (UPS)	36
Using the System Setup Program	37
Viewing the System Setup Screen	38
System Setup Screen	38
Commonly Used Options	38
Cleaning Your Computer	40
Computer, Keyboard, and Display	40
Touch Pad	41
Mouse	41
Media	42
Using the Keyboard and Touch Pad	43
Numeric Keypad	43
Key Combinations	43
System Functions	43
Display Functions	43
Battery	43
Power Management	44
Microsoft® Windows® Logo Key Functions	44
Dell™ QuickSet Key Combinations	44
Adjusting Keyboard Settings	44
Touch Pad	45
Customizing the Touch Pad	46
Using the Display	47
Adjusting Brightness	47
Switching the Video Image From Your Computer Display To a Projector	47
Setting Display Resolution and Refresh Rate	47
Using a Battery	49
Battery Performance	49
Checking the Battery Charge	50
Dell QuickSet Battery Meter	50
Microsoft® Windows® Battery Meter	51
Charge Gauge	51
Low-Battery Warning	52
Conserving Battery Power	52
Configuring Power Management Settings	52
Using the Sleep Power State	53
Charging the Battery	53
Replacing the Battery	54
Storing a Battery	55
Using Multimedia	57
Playing Media	57
Playing Media Using Dell Travel Remote (Optional)	58
Copying CDs and DVDs	60
How to Copy a CD or DVD	60
Using Blank CDs and DVDs	60
Helpful Tips	61
Adjusting the Volume	62
Adjusting the Picture	62
Using Dell MediaDirect™	63
Connecting Your Computer to a TV Using the HDMI Connector	64
Enabling the Display Settings for a TV	64
Enabling the Audio Settings for a TV	65
Using ExpressCards	67
ExpressCard Blanks	67
Installing an ExpressCard	68
Removing an ExpressCard or Blank	69
Using the Memory Card Reader	71
Memory Card Blanks	71
Installing a Memory Card	71
Removing a Memory Card or Blank	72
Setting Up and Using Networks	73
Connecting a Network or Broadband Modem Cable	73
Setting Up a Network	74
Wireless Local Area Network (WLAN)	74
What You Need to Establish a WLAN Connection	74
Checking Your Wireless Network Card	74
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	75
Connecting to a WLAN	77
Mobile Broadband (or Wireless Wide Area Network)	78
What You Need to Establish a Mobile Broadband Network Connection	78
Checking Your Dell Mobile Broadband Card	79
Connecting to a Mobile Broadband Network	80
Enabling/Disabling the Dell Mobile Broadband Card	80
Dell Wi-Fi Catcher™ Network Locator	81
Securing Your Computer	83
Security Cable Lock	83
Passwords	83
Fingerprint Reader (Optional)	84
If Your Computer Is Lost or Stolen	85
Troubleshooting	87
Dell Technical Update Service	87
Dell Diagnostics	87
Dell Support Center	91
Dell Support 3	92
Dell PC Tune-Up	93
Dell PC CheckUp	93
Dell Network Assistant	94
DellConnect	94
Drive Problems	94
Optical drive problems	95
Hard drive problems	96
E-Mail, Modem, and Internet Problems	96
Error Messages	98
ExpressCard Problems	103
IEEE 1394 Device Problems	103
Keyboard Problems	104
External Keyboard problems	104
Unexpected characters	105
Lockups and Software Problems	105
The computer does not start	105
The computer stops responding	105
A program stops responding or crashes repeatedly	106
A program is designed for an earlier Microsoft Windows operating system	106
A solid blue screen appears	106
Dell MediaDirect problems	106
Other software problems	107
Memory Problems	108
Network Problems	108
Mobile Broadband (Wireless Wide Area Network [WWAN])	109
Power Problems	110
Printer Problems	111
Scanner Problems	112
Sound and Speaker Problems	112
No sound from integrated speakers	112
No sound from external speakers	113
No sound from headphones	113
Touch Pad or Mouse Problems	113
Video and Display Problems	114
If the display is blank	114
If the display is difficult to read	115
If only part of the display is readable	116
Drivers	116
What Is a Driver?	116
Identifying Drivers	117
Reinstalling Drivers and Utilities	117
Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System	119
Restoring Your Microsoft® Windows Vista® Operating System	120
Using Windows Vista System Restore	121
Using the Operating System Media	124
Adding and Replacing Parts	127
Before You Begin	127
Recommended Tools	127
Turning Off Your Computer	127
Before Working Inside Your Computer	128
Hard Drive	129
Removing the Hard Drive	130
Replacing the Hard Drive	131
Returning a Hard Drive to Dell	131
Hinge Covers and Center Control Cover	132
Removing the Hinge Covers and Center Control Cover	132
Replacing the Hinge Covers and Center Control Cover	134
Keyboard	135
Removing the Keyboard	135
Replacing the Keyboard	136
Memory	137
Removing the DIMM 1 Memory Module	137
Replacing the DIMM 1 Memory Module	139
Removing the DIMM 2 Memory Module	140
Replacing the DIMM 2 Memory Module	142
Subscriber Identity Module	144
Wireless Mini-Cards	144
Removing a WLAN Card	145
Replacing a WLAN Card	147
Removing a Mobile Broadband or WWAN Card	147
Replacing a WWAN Card	149
Flash Cache Module (FCM)	150
Removing the FCM	150
Replacing the FCM	151
Internal Card With Bluetooth® Wireless Technology	151
Removing the Card	151
Replacing the Card	152
Coin-Cell Battery	152
Removing the Coin-Cell Battery	153
Replacing the Coin-Cell Battery	153
Dell™ QuickSet	155
Traveling With Your Computer	157
Identifying Your Computer	157
Packing the Computer	157
Travel Tips	158
Traveling by Air	158
Getting Help	159
Obtaining Assistance	159
Technical Support and Customer Service	160
DellConnect	160
Online Services	160
AutoTech Service	161
Automated Order-Status Service	161
Problems With Your Order	161
Product Information	161
Returning Items for Warranty Repair or Credit	162
Before You Call	162
Contacting Dell	164
Specifications	165
Dell Technical Support Policy (U.S. Only)	173
Definition of \	173
Definition of \	174
FCC Notice (U.S. Only)	174
FCC Class B	174
Macrovision Product Notice	175
Glossary	177

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Appendix

173

Appendix

Dell Technical Support Policy (U.S. Only)

Technician assisted technical support requires the cooperation and

participation of the customer in the troubleshooting process and provides for

restoration of the operating system, software programs, and hardware drivers

to the original default configuration as shipped from Dell, as well as the

verification of appropriate functionality of the computer and all Dell-installed

hardware. In addition to this technician assisted technical support, online

technical support is available at

support.dell.com

. Additional technical

support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-

installed" software and peripherals

. Support for third-party software and

peripherals is provided by the original manufacturer, including those

purchased and/or installed through Dell Software and Peripherals, Readyware,

and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited

warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project

are covered by the standard Dell limited warranty for your computer. However, Dell

also extends a parts replacement program to cover all nonstandard, third-party hard-

ware components integrated through CFI for the duration of the computer’s service

contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the

software programs that are installed on the computer during the

manufacturing process (Microsoft Office, Norton Antivirus, etc).

Dell-installed peripherals include any internal expansion cards, or Dell-

branded module bay or ExpressCard accessories. In addition, any

Dell-branded monitors, keyboards, mice, speakers, microphones for

telephonic modems, docking stations/port replicators, networking products,

and all associated cabling are included.