Dymo 15517 User Guide - Page 11

Troubleshooting Review the following possible solutions if you encounter a problem while using your printer. Problem/Error Message Solution No display • Ensure the printer is turned on. • Replace discharged batteries. Poor Print Quality • Replace discharged batteries. • Ensure tape cassette is installed properly. • Clean the print head. • Replace the tape cassette. Poor Cutter Performance Clean the cutter blade. See Cleaning Your Printer. printer is jammed. Remove cassette to clear the tape jam. Batteries are discharged. Replace the batteries. Text Limit Exceeded maximum number of characters in buffer. Delete some or all of the buffer text. Too many lines Exceeded maximum number of lines allowed. Select another format. Enter numbers only Non-numeric characters entered in error. Enter only numeric characters for this selection. Print failed Undetermined printer error. Check for tape jam, empty tape cassette, discharged batteries, or other problems. No tape Tape cassette missing or empty. Insert a new tape cassette Battery low Batteries almost discharged. Replace batteries or connect AC power adapter. Tape Jam Motor is stalled due to tape jam. • Remove jammed tape and replace tape cassette. • Clean cutter blade. If you still need assistance, contact DYMO Customer Support for your country. The Warranty booklet includes a list of contact numbers for each country. Documentation Feedback We are constantly working to produce the highest quality documentation for our products. We welcome your feedback. Send us your comments or suggestions about our user guides. Please include the following information with your feedback: • Product name, version number, and page number • Brief description of content (instructions that are inaccurate or unclear, areas where more detail is needed, and so on) We also welcome your suggestions about additional topics you would like to see covered in the documentation. Send email messages to: [email protected] Please keep in mind that this email address is only for documentation feedback. If you have a technical question, please contact Customer Support. 11