Dynex DX-L19-10A User Manual (English) - Page 30

Troubleshooting 27 Troubleshooting Warning: Do not try to repair your TV yourself. Contact authorized service personnel. Video and audio Problem Solution No picture or sound (the screen is not lit) Dark, poor, or no picture (the screen is lit), but sound is good No color, picture is dark, or color is not correct Only noise (snow) appears on the screen Picture has dotted lines or stripes • Make sure that the power cord is plugged into a power outlet. • Press (power) on your TV or the remote control. • Try another channel. The problem could be with the TV station. • Select the correct picture mode. For more information, see "Adjusting the picture" on page 13. • Adjust the brightness. For more information, see "Adjusting the picture" on page 13. • Make sure that the antenna or cable TV is connected correctly. For more information, see "Connecting an antenna, cable TV, or satellite TV box" on page 8. • Adjust the color saturation. For more information, see "Adjusting the picture" on page 13. • Make sure that the antenna or cable TV is connected correctly. For more information, see "Connecting an antenna, cable TV, or satellite TV box" on page 8. • Try another channel. The problem could be with the TV station. • Adjust the antenna. • Move your TV away from noise sources, such as cars, neon signs, or hair dryers. Picture has double • Use a highly directional outdoor antenna or images change to cable or satellite TV. Picture has a few bright or dark dots • A few bright or dark dots on an LCD screen is normal. It does not affect the operation of this TV. Good picture, no sound • Increase the volume. • Press MUTE to make sure that the sound is not muted. • Make sure that the audio mode is set to STEREO or MONO. For more information, see "Selecting the audio mode" on page 15. Audio noise or static • Move radio frequency communication equipment, such as a cordless phone, away from your TV. Remote control Problem Remote control does not work Solution • Replace the batteries. For more information, see "Installing remote control batteries" on page 7. • Make sure that the batteries are inserted correctly. For more information, see "Installing remote control batteries" on page 7. • Make sure that the power cord is plugged into an AC power outlet. General Problem Solution Cannot tune to one or more channels Password is lost Cannot access some items TV cabinet creaks • The program you want to watch may be blocked through the parental controls. For more information, see "Setting parental control levels" on page 20 or "Turning parental controls on or off" on page 18. • The channel may have been deleted from the channel list. You can tune to the channel by pressing the number buttons or you can add the channel back to the channel list. For more information, see "Changing channel settings" on page 15. • On the Parental Controls menu, enter 9999 for the password, then set a new password. For more information, see "Setting parental controls" on page 20. • If a setting or option is grayed out, it is not available in the current input mode. • When you are using your TV, the temperature inside the cabinet increases. This causes the cabinet to expand or contract, which produces the creaking noise. This is not a malfunction. Buttons do not work • Unplug the power cord for a few seconds, then plug it back in and turn on your TV. Note: If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again. Maintenance Cleaning • Clean your TV with a soft, dry cloth. If surfaces are extremely dirty, use a soft cloth dampened with a weak detergent solution. • Use an eyeglass cleaner to clean the screen. Never use alcohol, paint thinner, or benzine. • Before using a chemically treated cloth, read the instructions that came with the cloth. Specifications Design and specifications are subject to change without notice. Dimensions and weight are approximate. TV type LCD TV panel 15-inch (DX-L15-10A) TFT LCD 19-inch (DX-L19-10A) TFT LCD TV system Channels 22-inch (DX-L22-10A) TFT LCD NTSC-M, ATSC VHF: 2 - 13 UHF: 14 - 69 CATV: 1 - 125 CADTV: 1-135 DTV: 2 - 69 Audio multiplex BTSC system Audio output 3W × 2 Power requirement AC 120 V, 60 Hz