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Epson 11880 User's Guide - Page 154

Solving Miscellaneous Printing Problems, If your printouts are not what you expected

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154 | Solving Problems Solving Miscellaneous Printing Problems If your printouts are not what you expected, try the suggestions below: Problem Solution Your print has incorrect margins. ◗ Check the page size or paper size settings in your application. Make sure they are within the printer's printable area. ◗ Make sure the Paper Size and Borderless settings in your printer software are correct for the paper you're using. ◗ Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the paper. ◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu may be incorrect. For best results, set the margin to 3 mm. ◗ Make sure your paper is stored correctly so that it doesn't expand or contract during use. For borderless printing, make sure you use only the recommended paper. Your image is inverted. ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software. See page 79 (Mac OS X) or page 107 (Windows) for instructions. Blank paper is printed. ◗ Make sure your software is installed correctly and the printer is selected. ◗ Make sure the Paper Size setting in your printer software is correct for the paper you're using. A ruled line on your print appears to shift. ◗ Make sure the Paper Source setting in your printer software is correct. ◗ Align the print head as described on page 126. The back of your print is soiled. ◗ Make sure PAPER SIZE CHECK is on in the PRINTER SETUP menu. Otherwise, the printer may print beyond the edge of the paper and soil the inside of the printer. The printer continues to ◗ Press the Pause button on the printer to clear any print job data in the feed paper after you have printer's buffer. Then press and hold the Pause button to reset the printer. cancelled a job. Make sure the paper source is set correctly. Roll paper cannot be cut, ◗ The paper cutter blade may be dull. Follow the instructions on page 132 to or is not cut cleanly. replace the blade. ◗ The paper may be too thick to cut with the built-in cutter. Cut the paper with a matte knife. See page 43 for a list of media that cannot be used with the cutter. ◗ Make sure appears on the LCD display. If not, press the l Paper Source button to select this setting. Color ink runs out too ◗ Ink for all colors is normally consumed during head cleaning. You can save ink quickly, even when using by cleaning the heads for each pair of colors separately. Use the Maintenance the Advanced B&W mode menu to select CLEAN EACH COLOR, then select the colors. 6-154

Section	Page
Front Matter	1
Copyright and trademarks	2
Contents	5
Introduction	9
Warnings, Cautions, Notes, and Tips	9
Options and Accessories	10
Where To Get Help	10
Macintosh System Requirements	11
Windows System Requirements	12
Important Safety Instructions	12
Ink Cartridge Safety Instructions	15
Printer Parts	16
Front	16
Back	16
Control Panel	17
LCD Display	17
Chap 1-Setting Up the Printer	19
Unpacking and Assembling the Printer	19
Unpacking and Assembling the Stand	20
Unpacking the Printer	22
Mounting the Printer on the Stand	23
Unpacking the Auto Take-Up Reel	25
Installing the Auto Take-up Reel	25
Installing the Take-up Reel Core and Paper Guides	29
Plugging in the Printer	31
Installing Ink	33
Connecting the Printer	35
Configuring the Network Interface	36
Updating Your Printer Firmware	37
Downloading the Firmware	37
Updating the Firmware	38
Configuring the Printer for Your Network	40
Chap 2-Handling Paper and Other Media	41
Selecting Media for Your Printer	41
Guidelines for Using Epson Media	42
Using Roll Paper	43
Roll Paper Guidelines	43
Selecting the Paper Type	44
Setting Up Automatic Media Tracking and Identification	45
Preparing the Spindle	47
Loading the Paper onto the Spindle	48
Placing the Paper in the Printer	49
Removing Paper from the Spindle	52
Cutting Paper Manually	54
Printing Trim Lines	55
Using the Auto Take-up Reel	56
Using Cut Sheet Paper	62
Loading Cut Sheets	63
Loading Small Cut Sheets or Fine Art Paper	65
Printing on Posterboard	66
Adjusting the Platen Gap for Thick or Thin Paper	68
Optimizing the Settings for Your Paper	69
Creating Custom Paper Configurations	69
Printing Your Paper Configurations	71
Selecting Paper Configurations	71
Chap 3-Printing with Epson Drivers for Macintosh	73
Choosing Page Setup Options	74
Choosing Basic Print Options	77
Selecting the Correct Media Type Setting	80
Choosing Printer Color Management Options	81
Choosing Paper Configuration Options	82
Choosing Roll Paper Options	84
Borderless Printing	85
Controlling Image Processing	87
Choosing Advanced Black and White Photo Settings	87
Creating a Custom Preset and Printing	90
Managing Print Jobs	91
Checking Ink Levels and the Maintenance Tank	92
Chap 4-Printing with Epson Drivers for Windows	95
Choosing Basic Print Options	96
Selecting the Correct Media Type Setting	99
Choosing Printer Color Management Options	100
Choosing Roll Paper Options	102
Borderless Printing	104
Choosing Cut Sheet Paper Options	106
Choosing Page Layout Options	107
Choosing Paper Configuration Options	108
Choosing Advanced Black and White Photo Settings	109
Customizing the Printer Driver	111
Saving and Sharing Custom Driver Settings	111
Saving and Sharing Custom Media Settings	112
Editing Printer Driver Settings	114
Managing Print Jobs	115
Using the Progress Meter	115
Optimizing Print Speed	116
Setting Monitoring Preferences	117
Chap 5-Maintaining and Transporting the Printer	119
Checking Printer Status	120
Printing Status Information	120
Viewing Status Information	121
Checking and Cleaning the Print Head	122
Running the Nozzle Check and Head Cleaning Utilities	122
Using the Control Panel Menu	124
Automatically Checking and Cleaning the Print Head	124
Running a Power Cleaning Cycle	125
Aligning the Print Head	126
Replacing Ink Cartridges	127
Changing the Date and Time	130
Using Maintenance Mode	131
Replacing the Paper Cutter Blade	132
Removing the Old Blade	132
Installing the New Cutter Blade	134
Replacing the Maintenance Tanks	135
Cleaning the Printer	138
Transporting or Storing the Printer	140
Preparing the Printer for Shipment	140
Moving the Printer on the Stand	142
Setting Up the Printer After Transportation	142
Chap 6-Solving Problems	143
Diagnosing Problems	143
Checking Error Messages and Lights	144
Improving Print Quality	149
Solving Operational Problems	153
Solving Miscellaneous Printing Problems	154
Solving Paper Problems	155
Clearing Paper Jams	156
Uninstalling and Reinstalling the Printer Driver	158
Macintosh	158
Windows	158
Chap 7-Specifications	159
Environmental	159
Electrical	159
Dimensions and Weight	159
Printer Interfaces	160
Safety Approvals	160
Media	160
Roll Paper	160
Cut Sheets	160
Printable Area	162
Ink Cartridges	162
Appendix	163
Control Panel Menus	163
Epson Roll Paper Information and ICC Profiles	166
Epson Cut Sheet Paper Information and ICC Profiles	167
Managing Color With Profiles	168
Macintosh Printing With a Color Profile	168
Windows Printing With a Color Profile	170
Aligning the Print Head Manually	172

Match case Limit results 1 per page

6-154

154

Solving Problems

Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:

Problem

Solution

Your print has incorrect

margins.

◗

Check the page size or paper size settings in your application. Make sure they

are within the printer’s printable area.

◗

Make sure the

Paper Size

and

Borderless

settings in your printer software are

correct for the paper you’re using.

◗

Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the

paper.

◗

The

ROLL PAPER MARGIN

setting on the PRINTER SETUP menu may be

incorrect. For best results, set the margin to 3 mm.

◗

Make sure your paper is stored correctly so that it doesn’t expand or contract

during use. For borderless printing, make sure you use only the recommended

paper.

Your image is inverted.

◗

Turn off the

Flip Horizontal

Mirror Image

setting in your printer software.

See page 79 (Mac OS X) or page 107 (Windows) for instructions.

Blank paper is printed.

◗

Make sure your software is installed correctly and the printer is selected.

◗

Make sure the

Paper Size

setting in your printer software is correct for the

paper you’re using.

◗

Make sure the

Paper Source

setting in your printer software is correct.

A ruled line on your print

appears to shift.

◗

Align the print head as described on page 126.

The back of your print is

soiled.

◗

Make sure

PAPER SIZE CHECK

is on in the PRINTER SETUP menu.

Otherwise, the printer may print beyond the edge of the paper and soil the

inside of the printer.

The printer continues to

feed paper after you have

cancelled a job.

◗

Press the

Pause button on the printer to clear any print job data in the

printer’s buffer. Then press and hold the

Pause button to reset the printer.

Make sure the paper source is set correctly.

Roll paper cannot be cut,

or is not cut cleanly.

◗

The paper cutter blade may be dull. Follow the instructions on page 132 to

replace the blade.

◗

The paper may be too thick to cut with the built-in cutter. Cut the paper with a

matte knife. See page 43 for a list of media that cannot be used with the cutter.

◗

Make sure

appears on the LCD display. If not, press the

Paper Source

button to select this setting.

Color ink runs out too

quickly, even when using

the Advanced B&W mode

◗

Ink for all colors is normally consumed during head cleaning. You can save ink

by cleaning the heads for each pair of colors separately. Use the Maintenance

menu to select

CLEAN EACH COLOR

, then select the colors.