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Epson WorkForce Pro WF-M5194 User Manual - Page 180

Solving Paper Problems, Paper Jam Problems in the Cassette

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3. Remove any paper inside, including torn pieces. 4. Close the front cover. 5. If any jammed paper remains near the output tray, carefully remove it. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer (Rear Cover) 180

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	12
Status Icons	13
Setting a Password and Locking the Control Panel	14
Entering Characters on the LCD Screen	15
Changing LCD Screen Language	15
Adjusting the Screen Contrast	16
Product Parts Locations	17
Printer Parts - Top	17
Printer Parts - Inside	19
Printer Parts - Back	19
Using Eco Mode	20
Changing the Eco Settings	20
Changing the Sleep Timer Settings	21
Changing the Power Off Timer Settings	22
Epson Connect Solutions for Smartphones, Tablets, and More	23
Using Epson Email Print	23
Using the Epson iPrint Mobile App	24
Using the Epson Creative Print Mobile App	24
Using Epson Remote Print	25
Using Google Cloud Print	25
Setting Up Google Cloud Print on a Chromebook	26
Android Printing Using the Epson Print Enabler	27
Using Fire OS Printing	28
Using Epson Print and Scan App with Windows Tablets	28
Wi-Fi or Wired Networking	30
Wi-Fi Infrastructure Mode Setup	30
Selecting Wireless Network Settings From the Control Panel	31
Wi-Fi Direct Mode Setup	33
Enabling Wi-Fi Direct Mode	34
Wi-Fi Protected Setup (WPS)	36
Using WPS to Connect to a Network	36
Printing a Network Status Sheet	37
Changing or Updating Network Connections	38
Accessing the Web Config Utility	38
Changing a USB Connection to a Wi-Fi Connection	39
Changing a Wi-Fi Connection to a Wired Network Connection	39
Connecting to a New Wi-Fi Router	40
Disabling Wi-Fi Features	40
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	42
Installing the Epson Universal Print Driver - Windows	42
Installing the PostScript (PS3) Printer Software - Windows	46
Installing the PostScript (PS3) Printer Software - OS X	46
Selecting PDL (Page Description Language) Settings	47
PDL Print Configuration Options	48
Selecting Printer Language and Interface Settings	50
Printer Language and Interface Options	51
Loading Paper	53
Loading Paper for Documents in the Cassette	53
Loading Paper or Envelopes in the Rear Paper Feed Slot	58
Paper Loading Capacity	62
Available Epson Papers	63
Selecting the Paper Settings for Each Source - Control Panel	64
Paper Type Settings - Control Panel	65
Paper or Media Type Settings - Printing Software	66
Selecting Default Paper Settings - Administrator	66
Selecting the Paper Source Settings - Administrator	67
Paper Source Settings Options	68
Selecting Universal Print Settings	68
Universal Print Settings Options	69
Installing and Enabling the Optional Second Paper Cassette	70
Installing the Optional Second Paper Cassette	70
Enabling the Optional Paper Cassette - Windows	71
Enabling the Optional Paper Cassette - OS X	73
Printing from a Computer	75
Printing with Windows	75
Selecting Basic Print Settings - Windows	75
Paper Source Options - Windows	77
Print Quality Options - Windows	78
Multi-Page Printing Options - Windows	78
Selecting Double-sided Printing Settings - Windows	78
Double-sided Printing Options - Windows	81
Print Density Adjustments - Windows	82
Selecting Additional Layout and Print Options - Windows	83
Image Options and Additional Settings - Windows	84
Header/Footer Settings - Windows	85
Selecting a Printing Preset - Windows	86
Selecting Extended Settings - Windows	88
Printing Your Document or Photo - Windows	89
Selecting Default Print Settings - Windows	90
Changing the Language of the Printer Software Screens	91
Changing Automatic Update Options	92
Printing with OS X	93
Selecting Basic Print Settings - OS X	94
Paper Source Options - OS X	97
Print Quality Options - OS X	97
Selecting Page Setup Settings - OS X	98
Selecting Print Layout Options - OS X	99
Selecting Double-sided Printing Settings - OS X	99
Double-sided Printing Options and Adjustments - OS X	101
Managing Color - OS X	101
Color Matching Options - OS X	102
Selecting Printing Preferences - OS X	102
Printing Preferences - OS X	103
Printing Your Document or Photo - OS X	104
Checking Print Status - OS X	104
Printing with the Epson Universal Print Driver - Windows	105
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	106
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	108
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	110
Selecting Maintenance Options - Epson Universal Print Driver - Windows	112
Extended Settings - Epson Universal Print Driver - Windows	113
Selecting Default Print Settings - Epson Universal Print Driver - Windows	114
Locking Printer Settings - Epson Universal Print Driver - Windows	116
Epson Universal Print Driver Locked Setting Options	117
Adding Network Printers - Epson Universal Print Driver - Windows	118
Printing with the PostScript (PS3) Printer Software - Windows	121
Enabling the Optional Paper Cassette - PostScript Printer Software - Windows	121
Selecting Basic Print Settings - PostScript Printer Software - Windows	123
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	125
Selecting Default Print Settings - PostScript Printer Software - Windows	126
Printing with the PostScript (PS3) Printer Software - OS X	127
Enabling the Optional Paper Cassette - PostScript Printer Software - OS X	128
Selecting Basic Print Settings - PostScript Printer Software - OS X	129
Selecting Page Setup Settings - PostScript Printer Software - OS X	133
Selecting Print Layout Options - PostScript Printer Software - OS X	134
Sizing Printed Images - PostScript Printer Software - OS X	135
Managing Color - PostScript Printer Software - OS X	135
Printing Your Document or Photo - PostScript Printer Software - OS X	136
Checking Print Status - PostScript Printer Software - OS X	137
Cancelling Printing Using a Product Button	138
Replacing the Ink Cartridge and Maintenance Box	139
Check Status of the Ink Cartridge and Maintenance Box	139
Checking Cartridge Status on the LCD Screen	139
Checking Cartridge and Maintenance Box Status with Windows	140
Checking Cartridge and Maintenance Box Status with OS X	143
Purchase Epson Ink Cartridges and Maintenance Box	144
Ink Cartridge and Maintenance Box Part Numbers	144
Removing and Installing the Ink Cartridge	145
Replacing the Maintenance Box	149
Adjusting Print Quality	152
Print Head Maintenance	152
Print Head Nozzle Check	152
Checking the Nozzles Using the Product Control Panel	153
Checking the Nozzles Using a Computer Utility	155
Print Head Cleaning	158
Cleaning the Print Head Using the Product Control Panel	158
Cleaning the Print Head Using a Computer Utility	159
Print Head Alignment	162
Aligning the Print Head Using the Product Control Panel	162
Aligning the Print Head Using a Computer Utility	163
Cleaning the Paper Guide	165
Cleaning and Transporting the Product	166
Cleaning the Product	166
Transporting Your Product	166
Solving Problems	168
Checking for Software Updates	168
Product Status Messages	169
Running a Product Check	170
Resetting Control Panel Defaults	171
Solving Setup Problems	172
Noise After Ink Installation	172
Software Installation Problems	173
Solving Network Problems	173
Product Cannot Connect to a Wireless Router or Access Point	174
Network Software Cannot Find Product on a Network	175
Product Does Not Appear in OS X Printer Window	176
Cannot Print Over a Network	176
Solving Paper Problems	178
Paper Feeding Problems	178
Paper Jam Problems Inside the Product	179
Paper Jam Problems in the Cassette	181
Paper Jam Problems in the Duplexer (Rear Cover)	183
Paper Ejection Problems	185
Solving PCL/PostScript Problems	185
Nothing Prints Using the PCL/Postscript Printer Software	185
Settings Are Missing from the PCL or PostScript Printer Software	186
Solving Problems Printing from a Computer	186
Nothing Prints	186
Product Icon Does Not Appear in Windows Taskbar	187
Printing is Slow	187
Solving Page Layout and Content Problems	188
Inverted Image	189
Too Many Copies Print	189
Blank Pages Print	189
Incorrect Margins on Printout	190
Incorrect Characters Print	190
Incorrect Image Size or Position	191
Slanted Printout	191
Solving Print Quality Problems	191
White or Dark Lines in Printout	192
Blurry or Smeared Printout	192
Faint Printout or Printout Has Gaps	194
Grainy Printout	194
Uninstall Your Product Software	195
Uninstalling Printing Software - Standard Epson Printer Software - Windows	196
Uninstalling Product Software - OS X	197
Where to Get Help	197
Technical Specifications	199
Windows System Requirements	199
OS X System Requirements	200
Paper Specifications	200
Printable Area Specifications	201
Ink Cartridge Specifications	203
Dimension Specifications	204
Electrical Specifications	204
Environmental Specifications	205
Interface Specifications	205
Network Interface Specifications	205
Safety and Approvals Specifications	206
PostScript Fonts	207
PCL Fonts	208
Symbol Sets	211
Notices	219
Important Safety Instructions	219
General Printer Safety Instructions	219
Ink Cartridge Safety Instructions	221
LCD Screen Safety Instructions	221
Wireless Connection Safety Instructions	222
FCC Compliance Statement	222
Trademarks	223
Copyright Notice	223
libTIFF Software Acknowledgment	224
A Note Concerning Responsible Use of Copyrighted Materials	225
Default Delay Times for Power Management for Epson Products	225