Gateway DX4300 Gateway Desktop User's Guide - Page 43

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www.gateway.com You see an "Unable to locate host" message and are unable to browse the Internet • You may have typed the URL (Web address) incorrectly. Check the URL, then enter it again, or try a different URL. • Your Web browser may be experiencing problems. Close your Web browser, then restart it. If that does not allow you to connect, restart your computer. • The problem may be with your network, not the Internet itself. Check your network cables and network devices (such as switches, routers, and hubs). • Your ISP may be having connection problems. Contact your ISP technical support to determine whether the Internet outage is widespread (a problem they are trying to solve). People are sending you e-mails, but you have not received them • Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. E-mails you send are returned as undeliverable • Check the spelling of the e-mail address you are sending e-mail to. A valid e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that "hosts" that user. E-mail addresses never contain spaces and are not case-sensitive. • If possible, contact the intended recipient by using another method, then ask them to verify their e-mail address. 33

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www.gateway.com
33
You see an “Unable to locate host” message and are
unable to browse the Internet
•
You may have typed the URL (Web address)
incorrectly. Check the URL, then enter it again,
or try a different URL.
•
Your Web browser may be experiencing
problems. Close your Web browser, then restart
it. If that does not allow you to connect, restart
your computer.
•
The problem may be with your network, not the
Internet itself. Check your network cables and
network devices (such as switches, routers, and
hubs).
•
Your ISP may be having connection problems.
Contact your ISP technical support to determine
whether the Internet outage is widespread (a
problem they are trying to solve).
People are sending you e-mails, but you have not
received them
•
Click the
Receive
or
Send and Receive
button in
your e-mail program. This checks your mail server
for incoming e-mail.
•
Make sure that your account with your Internet
service provider (ISP) is set up correctly. Contact
your ISP for technical support.
E-mails you send are returned as undeliverable
•
Check the spelling of the e-mail address you are
sending e-mail to. A valid e-mail address consists
of a user name, the @ symbol, and the Internet
domain name
of the Internet service
provider (ISP) or company that “hosts” that user.
E-mail addresses never contain spaces and are
not case-sensitive.
•
If possible, contact the intended recipient by
using another method, then ask them to verify
their e-mail address.