Gateway MT6452 8511884 - Gateway Notebook Reference Guide for Windows Vista - Page 92

DVD drives

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CHAPTER 9: Troubleshooting DVD drives Your notebook does not recognize a disc • The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. • Make sure that the disc label is facing up, then try again. • If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see "Identifying drive types" on page 36. • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 68. An audio CD does not produce sound • Make sure that the CD label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Make sure that the volume control on your notebook is turned up. Tip For more information about using your volume control, see "Adjusting the volume" on page 31. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in the online User Guide. • Make sure that Mute controls are turned off. • Make sure that headphones are not plugged into the headphone jack on the notebook. • If you are using powered speakers, make sure that they are plugged in and turned on. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 68. 86

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CHAPTER
9
: Troubleshooting
86
DVD drives
Your notebook does not recognize a disc
•
The disc may not be seated correctly in the tray. When
you place a disc on the tray, make sure that you press
the disc firmly onto the spindle so the retainers hold the
disc in place.
•
Make sure that the disc label is facing up, then try again.
•
If you are trying to play a DVD, make sure that you have
a DVD drive. For more information, see
“Identifying
drive types” on page 36
.
•
Try a different disc. Occasionally discs are flawed and
cannot be read by the drive.
•
Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
•
Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
•
Clean the disc. For more information, see
“Cleaning CDs
or DVDs” on page 68
.
An audio CD does not produce sound
•
Make sure that the CD label is facing up, then try again.
•
Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
•
Make sure that the volume control on your notebook
is turned up.
•
Make sure that the Windows volume control is turned
up. For instructions on how to adjust the volume control
in Windows, see “Adjusting the volume” in the online
User Guide
.
•
Make sure that Mute controls are turned off.
•
Make sure that headphones are not plugged into the
headphone jack on the notebook.
•
If you are using powered speakers, make sure that they
are plugged in and turned on.
•
Clean the disc. For more information, see
“Cleaning CDs
or DVDs” on page 68
.
Tip
For more information about using your volume control, see
“Adjusting the volume” on page 31
.