Gateway MT6452 8512152 - Gateway Notebook Reference Guide for Windows Vista - Page 117

Start, Control Panel, Hardware and Sound, Phone and Modem Options, Modems, Properties, Diagnostic

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www.gateway.com The modem is not recognized by your notebook • Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. For the location of your modem jack, see "Right" on page 8. • If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). • Use a different modem cable. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound. 4 Click Phone and Modem Options. The Phone and Modem Options dialog box opens. 5 Click the Modems tab. 6 Click your modem, then click Properties. The Modem Properties dialog box opens. 7 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. 111

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www.gateway.com
111
The modem is not recognized by your notebook
•
Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
notebook. For the location of your modem jack, see
“Right” on page 8
.
•
If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
•
Use a different modem cable. Some telephone cables do
not meet required cable standards and may cause
problems with the modem connection.
•
Shut down and restart your notebook.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
(
Start
), then click
Control Panel
. The
Control Panel
window opens.
3
Click
Hardware and Sound
.
4
Click
Phone and Modem Options
. The
Phone and
Modem Options
dialog box opens.
5
Click the
Modems
tab.
6
Click your modem, then click
Properties
. The
Modem Properties
dialog box opens.
7
Click the
Diagnostic
tab, then click
Query Modem
.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as
port already
open or the modem has failed to respond
, the
modem did not pass diagnostics.
Help
For more information about modem troubleshooting,
click
Start
, then click
Help and Support
. Type the keyword
modem troubleshooting
in the
Search Help
box
, then press
E
NTER
.