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Hard drive, Internet, or disk error message

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www.gateway.com Troubleshooting Hard drive Caution All deleted files will be lost when you empty the Recycle Bin. Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box, then click the arrow. You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see "Deleting unnecessary files" on page 136. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. ■ Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive. You see a "Data error" message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 136. Tips & Tricks For more information about removing your hard drive, see the hardware guide. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message ■ If a diskette is in the diskette drive, eject it and restart your notebook. ■ Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. ■ If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a "Non-system disk", "NTLDR is missing", or "disk" error message ■ Eject the diskette from the diskette drive, then press ENTER. The secondary hard drive is not recognized ■ The modular drive may not be inserted completely into the drive bay. Press the drive into the bay, then try to access the drive again. Internet Tips & Tricks For the location of your modem and network jacks, see the poster or hardware guide. For the location of your modem and network jacks on an optional port replicator, see the port replicator user guide. Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box, then click the arrow. You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. -OR- If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. ■ Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 157. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. You see an "Unable to locate host" message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. 153

Section	Page
Contents	3
Getting Help	9
Thank you for purchasing our notebook!	10
Gateway Web site	10
Using Support	11
Support Home	11
Product Support	11
Downloads	11
Customer Service	11
Upgrade Center	11
Resources	11
Contact Us	11
Help and Support	12
Searching for a topic	12
Getting help in Media Center	13
BigFix	14
Online help	14
Using WindowsXP	15
About the Windows desktop	16
Using the Start menu	17
Adding icons to the desktop	17
Identifying window items	18
Using Windows XP TabletPC 2005	19
Using Tablet PC extensions	19
Calibration	19
Gestures	20
Pen button	20
Tips	20
Tablet Input Panel (TIP)	21
Using speech recognition	22
Working with files and folders	22
Viewing drives	22
Creating folders	23
Copying and moving files and folders	24
Deleting files and folders	25
Browsing for files and folders	26
Searching for files	27
Using the Windows Search utility	27
Using advanced search options	28
Working with documents	29
Creating a new document	29
Saving a document	30
Opening a document	31
Printing a document	31
Shortcuts	32
Recovering Your System	33
System recovery options	34
Drivers and applications recovery	34
Creating drivers and applications recovery discs	35
Copying drivers and applications recovery files to a network	36
Creating discs from recovery files on a network	37
Recovering your system	38
Recovering specific files and software	39
Recovering your system using Microsoft System Restore	40
Recovering your system from the hard drive	41
Using the Internet	43
Learning about the Internet	44
Setting up an Internet account	45
Accessing your Internet account	45
Using the WorldWideWeb	45
Connecting to a Website	46
Downloading files	47
Using e-mail	47
Sending e-mail	48
Checking your e-mail	48
Protecting your notebook	49
Hardware security	50
Kensington lock slot	50
CompuTrace	50
Data security	51
Trusted Platform Module (TPM)	51
Computrace	51
Notebook startup and hard drive password	51
Windows XP user accounts	51
Protecting your notebook from viruses	52
Using McAfee SecurityCenter	53
Starting McAfee SecurityCenter	54
Scanning for and removing viruses	54
Updating your virus definitions	55
Using Windows XP Security Center	56
Modifying security settings	56
Security updates	57
Windows Update	57
Windows XP Security Center	57
BigFix	59
Traveling securely	59
Connecting Devices	61
Installing a printer, scanner, digital camera, or other peripheral device	62
Installing a USB printer or scanner	62
Installing a parallel port printer	62
Viewing the display on a projector or monitor	63
Viewing the display on a television	64
Modifying television settings	66
Connecting a video camera to your notebook	66
Using an optional port replicator	67
Using Multimedia	69
Adjusting the volume	70
Playing music and movies	72
Playing WAV audio files	72
Playing audio and video files	73
Playing CDs or DVDs	74
Playing a CD or DVD using Windows Media Player	74
Playing a DVD using CyberLink PowerDVD	76
Creating audio files and music libraries	77
Creating music files	77
Recording WAV audio files	77
Creating WMA and MP3 music files using Windows Media Player	77
Building a music library	79
Editing track information	79
Creating and editing videos	80
Editing videos	80
Transferring your video to your notebook	81
Editing your video	82
Saving your video	82
Creating music CDs and video DVDs	83
Creating a music CD	83
Creating a music CD using Windows Media Player	83
Creating a music CD using CyberLink Power2Go	84
Creating a video DVD	86
Creating a video DVD using CyberLink Power2Go	87
Creating and copying data CDs and DVDs	90
Creating a data CD or DVD	90
Copying a CD or DVD	93
Advanced multimedia software features	95
Windows Media Player advanced features	95
CyberLink Power2Go advanced features	95
Managing Power	97
Monitoring the battery charge	98
Recharging the battery	98
Extending battery life	98
Conserving battery power	98
Using alternate power sources	99
Changing power modes	99
Using power saving modes	99
Changing notebook power settings	100
Changing the power scheme	100
Changing alarm options	101
Changing advanced settings	102
Activating and using Hibernate mode	103
Wireless Networking	105
Wireless networking	106
Buying wireless equipment	106
Setting up your wireless network	107
Making sure your broadband connection works	107
Setting up your access point	107
SecureEasySetup	107
Setting up your notebook	108
Naming your computers and workgroup	108
Turning the wireless radio on	108
Connecting to your network	109
Testing your network	110
Sharing resources	110
Sharing drives and printers	110
Sharing drives or folders	110
Un-sharing drives and folders	111
Sharing printers	112
Using the network	113
Viewing shared drives and folders	113
Mapping a network drive	113
Opening files across the network	114
Copying files across the network	114
Printing files across the network	114
Connecting to hotspots	115
Adding devices to your network	115
Adding a desktop computer to your network	115
Adding a printer to your network	115
Sending and Receiving Faxes	117
Installing and configuring Fax	118
Installing Fax	118
Configuring Fax	119
Sending a simple fax	121
Setting up your cover page template	122
Faxing from programs	122
Faxing a scanned document	123
Receiving and viewing a fax	123
Canceling a fax	123
Automatically retry sending a fax	124
Automatically canceling a fax	124
Customizing Your notebook	125
Adjusting the screen and desktop settings	126
Adjusting the color depth	126
Adjusting the screen resolution	127
Changing the colors on your Windows desktop	128
Changing the desktop background	129
Selecting a screen saver	130
Using an extended desktop	131
Changing the mouse, touchpad, or pointing device settings	132
Changing mouse settings	132
Changing touchpad or pointing device settings	133
Adjusting tablet and pen settings	134
Programming the buttons	135
Adjusting the Tablet PC Input Panel Settings	135
Adding and modifying user accounts	136
User account tips	136
Modifying security settings	137
Maintaining Your Notebook	139
Caring for your notebook	140
Cleaning your notebook	140
Cleaning the exterior	141
Cleaning the keyboard	141
Cleaning the notebook screen	141
Cleaning CDs or DVDs	141
Protecting your notebook from viruses	141
Updating Windows	142
Using BigFix	142
Managing hard drive space	143
Checking hard drive space	143
Deleting unnecessary files	144
Checking the hard drive for errors	144
Defragmenting the hard drive	145
Backing up files	146
Scheduling maintenance tasks	147
Moving from Your Old Computer	147
Using the Files and Settings Transfer Wizard	147
Transferring files	148
Finding your files	148
Transferring Internet settings	149
Setting up your ISP	149
Transferring your e-mail and address book	149
Transferring your Internet shortcuts	149
Installing your old printer or scanner	150
Installing your old programs	150
Traveling with Your Notebook	151
Packing your notebook	152
Traveling by air	152
Dial-up modem	152
Radio frequency wireless connections	152
Files	153
Security	153
Power	153
Additional tips	154
Troubleshooting	155
Safety guidelines	156
First steps	156
Troubleshooting	156
Audio	156
Battery	156
CD drives	156
Device installation	157
Diskette drive	157
Display	158
DVD drives	159
File management	160
Hard drive	161
Internet	161
Keyboard	162
Media Center	163
Memory	165
Memory card reader	165
Modem (cable or DSL)	165
Modem (dial-up)	165
Mouse	168
Networks (wired)	168
Networks (wireless)	169
Passwords	171
PCCards	171
Pen (tablet PC)	171
Pointing device	171
Power	172
Printer	172
Sound	173
Status indicators	173
Touchpad or optional pointing device	174
Video	174
Telephone support	175
Before calling Gateway Customer Care	175
Telephone numbers	175
Automated troubleshooting system	175
Telephone numbers	176
Self-help	176
Tutoring	176
Training	176
Safety and Legal Information	177
Setting up your system	178
Care during use	178
Replacement parts and accessories	179
All Rights Reserved	180
Trademark Acknowledgments	180
Macrovision statement	180
A	181
B	181
C	181
D	181
E	182
F	182
G	182
H	182
I	183
K	183
L	183
M	183
N	183
O	183
P	183
R	184
S	184
T	185
U	185
V	185
W	185
Z	186

Match case Limit results 1 per page

Troubleshooting

www.gateway.com

153

Hard drive

You see an “Insufficient disk space” error message

■

Delete unnecessary files from the hard drive using Disk Cleanup. For

instructions on deleting unnecessary files, see

“Deleting unnecessary files”

on page 136

Caution

All deleted files will be lost when you

empty the Recycle Bin.

Help and Support

For more information about file

management, click

Start

, then click

Help

and Support

. Type the keyword

file

management

in the

box, then

click the arrow.

■

Empty the Recycle Bin by right-clicking the

Recycle Bin

icon, then clicking

Empty Recycle Bin

■

Save your files to another drive. If the hard drive is full, copy any files not

regularly used to backup media, then delete them from the hard drive.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive

problems, run the Error checking program. For instructions on fixing hard drive

problems, see

“Checking the hard drive for errors” on page 136

The hard drive cannot be accessed, or you see a “General failure reading

drive C” error message

■

If a diskette is in the diskette drive, eject it and restart your notebook.

Tips & Tricks

For more information about removing

your hard drive, see the hardware guide.

■

Make sure that the hard drive is installed correctly. Remove it, firmly

reinsert it, then restart your notebook.

■

If your notebook has been subjected to static electricity or physical shock,

you may need to reinstall the operating system.

You see a “Non-system disk”

, “NTLDR is missing”

, or “disk” error message

■

Eject the diskette from the diskette drive, then press

NTER

The secondary hard drive is not recognized

■

The modular drive may not be inserted completely into the drive bay. Press

the drive into the bay, then try to access the drive again.

Internet

Tips & Tricks

For the location of your modem and

network jacks, see the poster or hardware

guide. For the location of your modem

and network jacks on an optional port

replicator, see the port replicator user

guide.

Help and Support

For more information about

troubleshooting Internet connections,

click

Start

, then click

Help and Support

Type the keyword

troubleshooting

connections

in the

box, then

click the arrow.

You cannot connect to the Internet

■

If you are using a dial-up modem, make sure that the modem cable is

plugged into the modem jack and not the Ethernet network jack.

-OR-

If you are using a cable or DSL modem, make sure that the modem cable

is plugged into the Ethernet network jack and not the modem jack.

■

Make sure that you do not have a problem with your modem. For more

information, see

“Modem (dial-up)” on page 157

■

Make sure that your account with your Internet service provider (ISP) is set

up correctly. Contact your ISP technical support for help.

You see an “Unable to locate host” message and are unable to browse the

Internet

This problem can occur when you have typed a URL (Web address) incorrectly,

you have lost your Internet connection, or your ISP is having technical

difficulties.